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September 2023 by Heather H
Not being open on a Saturday is a slap in the face and they also close during the weekdays from 11-12. Extremely inconvenient.Also, no drive through and no ATM outside.Overall, very disappointing.
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July 2023 by nine worlds
Empeople, Stupid name, formerly Infinity and before that for decades the Telephone Workers Credit union has steadily gone down hill over the years. Since the pandemic with it's recent name change to Empeople and its statements on mission it has increased it's decline. They have become the Bud lite of Maine credit unions. My entire family is moving on to another local CU with many more branches and less nonsense.
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June 2023 by J D
Don't use the atm in the lobby, It'll rob you blind and you'll be fighting to get your money back. Currently trying to get $250 back and it's been 3 days.Edit: the staff here has been nothing but professional in ensuring I get my money it now falls on my bank and it is no longer on their end I was angry an irrational in my previous review and I do apologize
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May 2023 by Jack D
Only credit union in the area that does not offer CO-OP shared branching. Dissapointing and makes it hard for members that need banking access outside of Bangor.
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May 2023 by Lisa Tissari
I am not impressed with Infinity Credit Union’s VERY RESTRICTIVE POLICY for opening a new account. The bank had NO ISSUE with taking my money out of my account to open a new account with them. However, since I do not live or work in York or Cumberland counties, nor do I work in the city of Bangor, they will not open an account. I NOW HAVE TO WAIT 7-10 days to get my money back. And by the way, I have friends who DO NOT FIT THE CRITERIA for opening an account AND THEY HAVE AN ACCOUNT WITH IFU. I am so disgusted!!!
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May 2023 by Linda Savoy
I really don't care the infinity merge with deere employee credit union an out of state bank they strayed from their roots for sure they have no ATM no drive thur no drop box to make a deposit some people cannot get there before 5 and not open on Saturday
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March 2023 by Jennifer Martin
The bank tellers here can be nosey and ignorant. I came in to make a withdrawl to pay my rent and the teller asked me what I'm spending my money on as if i know her personally...
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December 2022 by ALEX PETERS
Christina is AWESOME to work with. I don’t have the best credit, and she hooked me up with the best rate that Infinity offers on a new car. This credit union is the best!
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August 2022 by Brandi Stoddard
All of a sudden cards are getting hacked and when they tell you they can suspend a card so it can be reactivated they lie and shut your card down.. then want to charge $100 to get you a new one... horrible service with the online banking and they have been promising for years that issues would be fixed.
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June 2022 by Robin Campbell
always wonderful service and so nice, I've been a member for 25 years atleast! I would never go with another bank! Customer service is top notch!
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February 2022 by Kristopher Saunders
These guys are awesome. What a great attitude and policy.... Bigger banks wouldn't touch me with a sub 700 score. I own a waterfront home and simply don't have a substantial credit history. I left with a new credit card, small loan and a beautiful Jeep Grand Cherokee Overland at 6%. I will be refinancing my home in the spring with Infinity.
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February 2022 by Casey
Got approved the same day with not so good credit and went in on a joint loan with my girlfriend so we can get reliable transportation and build our credit. Not the best rates but considering our credit scores its fair. hoping to refinance through them and hopefully be our long time lenders for when we want another car or even a home.
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February 2022 by Evan Brinkman
I was stranded at a car rental place after dropping off my truck. I called Lindsey at infinity and after going back and forth (and me acting like a giant baby) Lindsey went well above and beyond in assisting me. First of all I was irrate and she calmed me down pretty quickly, secondly she found a creative solution to me being stranded and then processed that within an hr. Infinity credit union for the win! Thanks again Lindsey definitely deserves a raise.
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March 2021 by Joe C
I've been with INFCU for 31 years. The customer service is unmatched. Individual treatment provided all the time. The employees treat me like royalty as they have exceeded my expectations every time!
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March 2021 by Elena Metzger
Cynthia is wonderful to work with and I highly recommend working with her.
