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August 2023 by Cindy Gingras
I have had great experience with the entire team at Dunnets. From day. one, sales, management and service, were all about the customer and when a problem happened they jumped in to assist in getting corrected Quicker than I could have imagined, Everyone I dealt with at Dunnets is awesome and makes sure the customer is taken care of!
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August 2023 by Christine DuBois
Another happy customer!Your delivery/installation crew arrived on time, were efficient, knowledgeable, careful, pleasant, and professional. In other words, GREAT! Thank you all for your kind and patient consideration of all my quirky appliance needs.Christine
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August 2023 by Nancy Gildred
Needed help with our Maytag dryer. Sent a text and quickly got a response. After process of elimination and a few texts a fuse was the diagnosis. Because of the little cation of the fuse we needed a tech.Service tech Cody came and within 1/2 hour new fuse was installed and in working order. Cody was so pleasant and friendly, as was text provider. Highly recommend buying local with Dunnetts.
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June 2023 by Dave W
In Maine, it can be hard to find reliable suppliers and service providers. We bought our Cafe full suite for our new build from Matt and ordering, delivery and all related went great. Had some trouble with Hood install (GE instructions literally do not show the right hood). GE phone lines are absolutely worthless. Hours on phone with folks who had never touched a range hood. Also had trouble with brand new Cafe Refrigerator within a month. In both cases, Dunnett stepped in to help when GE bureaucracy was sending us in circles.Buy local at Dunnett - Thanks to Matt and Amber and team.
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May 2023 by Derek Mower
Had work done on my washer, got a total I paid it that day and then sent me a bill in the mail for more. Terrible business move.
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March 2023 by Keith Knight
Dunnett’s was great to work with. Called in and told them what I was looking at and they gave me the pro’s and con’s to the washer and dryer set I was looking at and recommended something different due to my line of work and usage. After the first use, my wife and I are very happy with the set that they recommended. Delivery and install was a breeze. The delivery crew was great, respectful, and easy going. Definitely will do it again when we’re ready for any other appliances
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March 2023 by Sarah Baker
Just wanted to write and share what a wonderful experience I had dealing with Matt L. today. He was very helpful and super knowledgeable about which products would be best suited to my needs! As long as he is an employee at Dunnett's we will return with our appliance needs!! Thanks again Matt!!
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March 2023 by R D
Our family has been customers of Dunnetts for decades! Matt Littlejohn is the best to deal with. Great prices, great products, exceptional installations, Service and Matt is the best to Deal with if you have any problems. Just purchased Cafe Line for our new home this winter and new Electrolux Washer and Dryer. Thanks Jack and Matt for continued great customer experience. R. Dennis and P. Pierce Hampden, ME.
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March 2023 by Micheal R.
Our beautiful looking washing machine computer panel quit on us. Dunnett Appliance was timely, reasonably priced, took out the old and hooked up the new. They were careful and expedient. The techs even made sure it leveled and in working order. Thank you Dunnett Appliance!
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March 2023 by Keith K.
Dunnett's was great to work with. Called in and told them what I was looking at and they gave me the pro's and con's to the washer and dryer set I was looking at and recommended something different due to my line of work and usage. After the first use, my wife and I are very happy with the set that they recommended. Delivery and install was a breeze. The delivery crew was great, respectful, and easy going. Definitely will do it again when we're ready for any other appliances.
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November 2022 by Mike S.
Everyone knows to buy local to support Maine businesses. My wife and i did just that and bought a new GE range/oven from Dunnetts in Bangor instead of going to Lowe's or Home Depot. We want better customer service right? We could not have been more wrong. After one year our range motherboard just went on the blink. After reading some reviews it seems to be a regular problem with this brand. I called the service dept. at Dunnetts and they said I should have got the extended warranty and she could not help me. The service appointment would be 160 bucks to just show up to figure out the issue, then they need to order parts. The service call would be in a week and probably another 160 bucks to cone back and fix it later. I asked if she could give me some kind of discount as it was only a year old. She said no. Can I speak to the owner I ask? He no longer works in the store she says and I am in charge here. I came to you to support local instead of a box store. She says the box store would be a worse experience result for me. I was going to buy another stove for my dad's camp from you but I don't want to have this same issue. If you think you can do better go to the box store she says. And you have a nice day in an extremely sarcastic voice to me. As a former retail manager of 20 plus years, I was left dumbfounded on the other end of the phone. I have never been treated this poorly before, even by a car salesman! I guess Customer service is dead these days and I should shop at Lowe's.
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October 2022 by CJ W.
Went here today for a tub seal for my Whirlpool washer so I didn't have to wait several days for the part. They quoted me $54. I bought the same OEM/Warranty part direct from Whirlpool for $11. DO NOT use this place for parts.
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October 2022 by Harry Pratt
I called to see if I could get a part for my LG range, and they said they didn’t have parts, but they could order them! So I told them what I needed, and needed a price, and they said over $250.00 for the part! I found the same part for $120.00 on EBay! Hard to believe they are still in business
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October 2022 by Delanie Renaud
Love this store!!! The whole crew was incredibly helpful and knowledgeable. Was recommended here by a lot of friends who spoke very highly and I wasn't disappointed!
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September 2022 by A
The first time we tried to get a dishwasher through Dunnett Appliance, we ended up having to cancel the order because there was a problem with our plumbing that needed to be addressed. They were totally understanding on the phone and provided me a refund with no trouble. A year later, we finally went back and got a dishwasher. The salesperson there was helpful and knowledgeable and we made the purchase. Their prices are reasonable and I can't think of any reason why I would go to Home Depot or Lowe's instead. If we ever need another appliance I'll definitely be going here, it feels good to support a local business and they have great customer service.
