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August 2024 by Chad Peterson
Easily the best new vehicle buying experience I've had since 2001. Outstanding people and process.
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August 2024 by Mike Bell
Curran with me, remotely, on my parents behalf, to purchase a vehicle. He was professional and communicative. He touched base as they went through each part of the buying process and ensure what we discussed was executed upon. He made the process fairly simple.
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August 2024 by J Spencer
Salesman was great but after we bought a certified used that's when thing's went downhill. We were told in a text message that we had an appointment on a Tuesday @ 10am to have a recondition done for scratch and dent and fix a door trim. Went inside and from the minute I spoke to a rep. I was treated with so much disrespect. They said we had no appointment booked. I asked if maybe the appointment was at their Brewer location, the rep immediately told me they didn't have a location in Brewer. I
said thats odd because I was there the following week at the Brewer location, i said where Greenpoint auto used to be, he snidely said thats on the Greenpoint Rd and we schedule from here to that location. I apologized for not getting the location correct. I called my husband to find out what was going on, he sent me a text stating our appointment. He contacted one of the Salesman who split commission and he said it's his day off and he couldn't help us. I then went back inside to talk to our original salesman. He told me to pull up to the service doors. We went over to the service dept and he spoke with the head technician. The Tech was very rude to the salesman and myself, said he didn't have time to look at the vehicle and to call the number he wrote down and make an appt online. I said that was unacceptable and I wanted to speak with a manager. I stood there waiting for 5 minutes balling my eyes out because I didn't understand why after spending almost $30,000 for certified vehicle I was being treated like a child. No one was willing to help until I
talked to a manager. I was treated like I was a piece of crap. Once I calmed down I followed them outside to look at the car. The manager said he had to make sure they had the rivets to replace the trim piece. Then they would call us to fix it plus recon the car. That was 3 days ago. No word yet. I'm very disappointed seeing that this was the second vehicle we bought from them in two years. The Recon is something we had paid for already, so I'm looking at it as theft of services. As far as I'm concerned they can take the car back and we'll never come back or recommend them to anyone. No one deserves to be treated like that.
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August 2024 by Audrey Sokoki
Great experience - Mike and David were both super!!!!
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August 2024 by MaKayla Nealley
Amazing customer service! Went above and beyond for meeting my needs. They were considerate and helpful in all aspects of the purchasing process.
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July 2024 by Darrell Schmidt
So far great work, will update on completion on the service work.
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June 2024 by Glenn Pierce
I absolutely loathe being pressured by sales teams. My recent experience at Darlings was the opposite of any automotive purchase I have ever made. Mike Leonard conducted himself professionally. I appreciated his no nonsense, no hassle approach to sales. I may buy another car this summer and he'll be my first choice to conduct business with.
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June 2024 by Benjamin Carter
I made the trek from the Portland area up to Bangor to lease a new Ridgeline. I was especially appreciative that Darlings was willing to send me up front pricing in writing and honored it when I arrived. The sales representative Curran was outstanding in every possible way. He ensured the delivery was smooth and the vehicle was prepped to my satisfaction. His communication was prompt every step of the way. I'd say this dealer was well worth the trip!
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June 2024 by Tammy Diehl
Kathy Shedd and Reid Pelkey were amazing to work with at the Bangor location. After trying a few cars they managed to find us the perfect car. So happy with our entire experience from start to finish! Thank you!
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June 2024 by Carrie Moore
I was able to purchase the vehicle I wanted with the help of Mike and the young man who helped me with the finances. Both were extremely patient and knowledgeable.
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May 2024 by Amber Bird
Wonderful Service department. I had an amazing experience all around. I had went to another dealership to put a hitch on my 2024 Nissan pathfinder. They called me told me it was impossible to do it after it had been there all day. I then called Darlings spoke to the service department. We got the parts ordered and they successfully were able to put the hitch on! They also were able to do my oil change and rotate my tires all in that time. I would definitely recommend them.
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May 2024 by Bill Shook
My starter failed right at the Dealer's! Not a hint of trouble with it and I was there for routine service. Your tech nailed the problem right away and left with all OK.
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May 2024 by Suzanne Fougere
Kathy is Awesome! Professional, attention to detail, and caring. :-)
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May 2024 by Michelle Foss
All the staff was extremely helpful and friendly. Highly recommend working with Darlings. I have bought several vehicles and always felt they provide value and great customer service!
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May 2024 by Daisy Lopez
It was the most easy and pleasing experience ever! They offered to pick us up and drive us where ever we needed to be while they fixed it and it was amazing! Thank you to Steve he was very welcoming and a top notch employee!!!!
