February 2023 by John H.
my second review in about a month. Why does this store advertise delivery but they dont deliver? Or did they lie to me? I am a disable vet, I suffer from PTSD and it is seriously hurting my life, I use as many techniques as I can to avoid triggers. Public stresses me, the size of BJs intimidates me so I was very happy when I found out I could use curbside. 4 times I have tried it, 4 times I have been seriously triggered because the app doesnt work, they cant get things right and every single time I have to go in and ask. Please understand once triggered I am in a very dark place, I really thought this would work. Last time my order wasnt ready, they blamed me, it was a day late (not my err) and I had to drive twenty miles home and return the next day (I was so bad I should no have been behind the wheel of a car, this was one of the worst PTSD triggers of my life and I am 63). I was laughed at by one person behind the counter, lied to by another when I asked if they could just deliver it..."we dont deliver" as I am looking directly at a sign that says we deliver and then today I get an email from BJs reminding us they deliver for the superbowl. IMO this particular store is not veteran friendly at all, 4 times and 4 times I was treated in a way I would never treat a person, it was beyond obvious I was in extreme distress and all the staff here could do is blame and mock me. The app for curbside does not work, at all, you must go inside. Again, when you suffer from PTSD you try your best to manuever through life, you learn tricks and typically we can do quite well as we know our limitations. However when we try and someone is deceitful and so unprofessional it thwarts all our efforts, crisis is imminent and so is the nightmares, the pain and then the incredible extreme guilt I feel after being in crisis. This is why people like me avoid things in life, we dont want to go through that. When we try to manage and complete uncaring insensitive jerks dont care it is beyond cruel...the only word I can use, it's just plain cruel. The ma nager who I spoke to should be deeply ashamed having done to me what she did, this was Tuesday, today is Sunday and it took me this long to normalize and not be in crisis and finally post this...because of a very unprofessional store with absolutely cruel managers abusin disabled veterans and I dont think one single person in the company and especially at the BJs in Bangor Maine care about the fact they abused a person with PTSD. (I cared enough about this country and the people in it to offer my life and this is the thanx I get) Just so BJs gets it, PTSD is not about what is wrong with someone, it is about what happened to them and your abuse of me is extremely out of line as you have no clue what I have been through. I will be returning, I will return to this review to describe how it goes.
