-
February 2024 by Juliette Dutton
I like the clothes but the experience at checkout spoiled the whole trip. There were 2 employees in the store and 2 customers. One customer was ahead of me at checkout with a few items and the employee checking her out was taking 30 seconds just taking a hanger off the sweater... it does not need to take that long. The other employee was nearby and totally could've hopped on the other register to check me out, but didn't until I stood there for 5+ minutes and finally spoke up and asked her to check me out. She said yes and walked over to check me out but didn't smile once... clearly annoyed. If there is no one else in the store, you should definitely speed up the checkout process.
-
September 2023 by Melissa Libby Babcock
Yesterday I went into my local American Eagle store in the Bangor Mall. I was very pleased with the two sales clerks, Jayda and Kayla, who helped me with my issue and who were very professional, helpful and friendly. I was so happy with how I was treated by them, that I asked for their names so that I could mention their names specifically in my review of the store and my experience. Top notch customer service!!
-
May 2023 by Rose Hill
I went in this afternoon and was enjoying myself until checkout. The cashier named Summer was so rude, had a sour expression, nasty tone of voice and just overall obviously did not want to be there. Didn’t say hello or ask how we were doing at all, she only spoke when trying to sign me up for the rewards program. And I get that it’s part of their job but that’s not the issue. The issue is that she was so blatantly rude. She had the same attitude towards my friend I was shopping with who also made a purchase. We were both taken aback by it. I won’t be returning.
-
May 2023 by Chris H
Had nothing at the store. Order on line if necessary.
-
October 2022 by Alexandra Bowman
Best American eagle in Maine I had amazing service walked in and was looking at corduroy jeans and a worker named Abigail came up to me asked if I needed help but then just went above and beyond had conversation with me complimented my hair I never thought I would have such a good time at a clothing store thanks to her. ?
-
September 2022 by Ida Candace Browne
Best place for jeans, hands down!
-
May 2022 by Cody Obropta
This American Eagle store is what you expect and want to see in an American Eagle. The store is clean. It's well-kept in addition to being well stocked. The staff is friendly and quick to offer help. American Eagle offers casual, trendy, and sporty styles and their selection is reliable and consistent. You can occasionally find some good deals too. I'm a big fan of the jeans for being more comfortable than your average pair.
-
May 2022 by Zoey Rose
I wanted to come on here and make this review because i think it is important for all to see whether you agree or disagree. I came to this store a few months ago to buy pants. I understand american eagle isnt plus size friendly, but sometimes they have bigger sizes in store (depending). I wanted to check, so I went and found my size. I went to the fitting rooms, all was well, but I wanted to try a different pair of my size on (I knew they were there on the shelf) and I could hear the employee literally hesitantly say (in a mean way) I dont think we have that. And people laughing in the background. I get if the clothing isnt for plus size women but the behavior is astonishing and unacceptable . I did not get their name but he was a male and this was back near august. I will absolutely never go back. Also the jeans are in no way thick thigh, summer heat friendly. At all. Even for people who are just bottom heavy or have thigh touch. Would not recommend. At all. Mind your business if someone wants to try something or needs to press the employee help button. Take down the changing room help buttons if you want to act like that torwards girls. Should be ashamed. Im glad that I am okay after that but I make this review because some girls wouldnt be and I am their voice.
-
March 2022 by Corey
Stood at the register for more than 10 minutes while the associates were on their phone. I was never greeted or acknowledged. I had a arm full of clothes I wanted to try on and intended to purchase. Less time on their phones and more time working with customers. Bangor mall 3/9/2022 11:00 am. Very upset.
-
December 2021 by Brandy Peabody
Nice store. Prices a little high
-
November 2021 by Meg Burby
The staff here are welcoming, hard working and keep the store neat and clean in this pandemic. I also found jeans here that fit well.
-
November 2021 by Adam Paradis
Staff is friendly and helpful.
-
October 2021 by Heather
Horrible customer service from manager, Taylor. We brought in pants for a return after my husband had worn them once and they had ripped. She told us they were too damaged and worn. We explained that they were worn once and ripped and she flippantly said, “maybe for 6 days in a row”. Not true but, are you saying the pants are only good 6 times because $50 jeans should last longer than that. I digress, she called us liars and we left and called corporate. She was rude and just unpleasant and unprofessional. Corporate was amazingly kind and listened to the story.
-
September 2021 by Jennifer Jay
We love their clothes but the employees at this location are super friendly and do great at their job.
-
September 2021 by Logan Lovewell
One of the Best clothing brands.