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November 2023 by Vadim Rimsky
Relatively long time to get the car - about 40 minutes. But upgrade from economy to Toyota Camry. Easy check out - just drop off keys.Total overall good experience.
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October 2023 by Robby Baxley
At Alamo Rental in Bangor Maine Airport. Been waiting an hour for our car which we had reserved. Still about another hour wait. Enterprise, the same thing. Worst prepared I have ever seen. Ridiculous! Everyone waiting is very frustrated.
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October 2023 by Keith Washburn
Absolutely the BEST experience I’ve ever had renting a car. The counter agents were courteous, helpful, and kind… car was great too… Thanks!
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October 2023 by Sherri K.
If I could select a negative number I would. Traveled from Florida to Maine with a confirmed & paid reservation only to be met with my vehicle was unavailable. Ok, crap happens, I understand. BUT, the lower class of vehicle is NOT going to cost the same in taxes/fees as the luxury class i reserved. I've already paid through Allegiant (won't do that again ever) and Alamo will not make this right. Yes, I will acknowledge they did offer me a higher luxury vehicle AND expected me to pay accordingly (means more in taxes/fees). Yet, when it comes to downgrading, isn't it logical the cost would be less? Inquiring minds.
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September 2023 by Amy Levit
We recently rented a car from Alamo, picking it up at the Bangor, Maine airport. When we got to the counter at the airport, it was a disaster. Even though we had a car reserved, it took 2 hours to get a car. Everyone had to wait as long as we did. We were told that they were cleaning the cars and preparing them for the next customer, but only had one person doing it, so we all needed to wait. That was unacceptable, and we would not rent from them again after that experience.
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September 2023 by Carol Nielsen-Alt
This location is horrible. I rented a car back in June. I filled the gas tank completely full within a mile of the location and all of a sudden in August they charged my credit card for an unknown reason. I have tried to ask for a verification of the charge in form a receipt and the location is impossible to reach by phone. I had to call the Headquarters of Alamo and they said it was a fuel charge which is a fraudulent charge because I have receipts that I returned it with a full tank of gas. I was told that the charge would be removed within 24 hours. That was a false promise. I called again and they said it would be removed in 24 hours. Again another lie. This is a known fraudulent charge for rental car scams with unethical managers and employees that profit from fake charges. I have yet been sent a formal credit card receipt which is against the federal Consumer Protection Act.It's been 4 days of waiting for the "24 hour" resolution.I would caution any traveler from out-of-town to rent from Alamo from the Bangor Maine location. They are deceptive.
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September 2023 by D Bates
Car was very clean and in great condition.Rental process was easy and efficient at the Bangor location.
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September 2023 by Jennifer R.
We were a little frustrated that our rental car was not ready at the time we reserved it. However, the agent, Rena, was the friendliest rental car agent I think I've ever met. We got the car about 30 minutes later. The car was very nice and the rental parking lot at the Bangor Airport is right across the street, so it was very convenient.
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September 2023 by Saji Philip
Love the rental place at Bangor airport. They give you the keys to the vehicle and you pick it from the slot number mentioned and return it as is in any spot available and drop keys off if they are closed when you come back. Quick and no travel needed as it is next to baggage claim in the terminal.
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September 2023 by Kelly Blanch
Customer service is top notch. Always very happy and helpful.Would recommend Alamo for your car rental company.
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September 2023 by Bianca DeBenedittis
Rena was the absolute best costumer service at Alamo!!!!!! She was quick, professional, gave awesome recommendations for the area… all with a smile! Thank you Rena- highly recommend Alamo at Bangor and make sure you speak with Rena!
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August 2023 by Jonathan Ranney
I had a great experience with Alamo. The agent was very helpful. The car was clean and ready to go. I would recommend using them again one hundred percent!
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August 2023 by Camille & Andy Hamilton
Reserved a car, had a confirmation number, arrived to pick it up and was told there was no car available. They had the reservation, but they did not have the car. A Seinfeld episode come to life! Will NOT use Alamo again.
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August 2023 by Jamal Abdi
They terminated my reservation and left me stranded at airport because their credit card reader was not able to read the magnetic strip on my card and they don't have a chip reader or the ability to enter cards manually.
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August 2023 by Jamal A.
They terminated my reservation because their credit card reader was not able to read the magnetic strip on my card and they don't have a chip reader or the ability to enter cards manually.
