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August 2023 by Rochelle Carlson
The pharmacist and staff are super condescending, I had some clarification issues on the prescription that I had, they did nothing but talk down to me. I tried not to have an attitude but when I thought I was waiting to pay the attendant just started ignoring me and helping others in the drive thru and on the phone. As I stood there waiting to pay I guess someone came up to grab their prescription and the attendant was extremely rude when she told me to move over
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July 2023 by Railynn Hawkins
Once AGAIN this pharmacy, ANY Walgreens, can not get an order correct. The ONLY reason I was there was to pick up for someone else who needs to change pharmacies before this one kills them !!!!! The pharmacist do not follow through with getting refills or verifying orders. And are heartless and will let customers go without meds versus doing their JOB and putting the customers first! I’ve complained several times.a couple words to describe services here are as follows: heartless, lazy, no compassion, GREEDY!!! Detest this pharmacy.
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June 2023 by Google user
Once AGAIN this pharmacy, ANY Walgreens, can not get an order correct. The ONLY reason I was there was to pick up for someone else who needs to change pharmacies before this one kills them !!!!! The pharmacist do not follow through with getting refills or verifying orders. And are heartless and will let customers go without meds versus doing their JOB and putting the customers first! I’ve complained several times.a couple words to describe services here are as follows: heartless, lazy, no compassion, GREEDY!!! Detest this pharmacy.
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November 2022 by Elias Phillips
when in today to get prescriptions they said where ready but weren't until 3 hours later and charged me $30 more than they quoted me on the phone. will never go back.4
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September 2022 by Sam Senft
This pharmacy seems to be having serious staffing and/or supply chain issues. It takes well over an hour to reach someone by phone (today I waited two hours until the pharmacy dropped the call). Worse, the prescriptions that previously had been ready in a day or two are taking over a week. The fact that the pharmacy is now closed on Saturdays and Sundays has exacerbated the problems. I am looking for a new pharmacy and would not recommend this one to anybody.
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April 2022 by Peggy Morneau
I'm suppose to be on automatic refills but am not! Every month or two I am having to go 2-3 days without my meds!! These are meds for mental health! It is becoming extremely frustrating to me! Somebody keeps shutting me off from auto refills! Stop it!!!!!
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April 2021 by Stephanie U.
Online orders: not user friendly, I attempted to place an order. I've been using coupons for 20 years. Im also savvy w the laptop! It took me 3 hours and then the products were at multiple stores, not a time saver, not convenient @all. Had to call online help line- another 25 minutes. This needs lots of work for it to be lucrative for any person. Some of the items were not sold at that store.... so not available if it's part of a deal your trying to get w the Walgreens cash back- way to much work. I won't use it again - I can not see an older person using this as it's too advanced for any older person to navigate. I love using coupons @ Walgreens but I won't use the online order again
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September 2020 by Kelly McGillis
Sign on the door requires masks. On the many times I’ve gone in I’m the only customer wearing a mask, there is no enforcement. When asked why they aren’t enforcing the mask requirement policy, they shrug and say they don’t know. Awesome- a drugstore/pharmacy that doesn’t support public health.
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May 2020 by Andrei M
I go here very frequently and they are friendly as ever and very helpful.
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December 2019 by JayJa D.
Walgreens in Augusta has the worst service ever! They say call ahead, but No one answers the phone for at least 45 minutes. They tell you come on in its all set for you to get there and be told when you do that your the next person and it'll be 30-45 min. The f***** My time is just as valuable as anyone in corporate, when they lose money maybe they will give their staff the support they need. Till then, another dissatisfied customer who was with Rite Aid for 15 years is leaving. And I'm just one of the people in a room of 7 people waiting who is doing so.
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December 2019 by Casey Glidden
horrible customer service! only one guy there who is decent. 1 more rx to fill and I'm done with this store
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October 2019 by Susan A.
Walgreens has recently taken over RiteAid. Bad decision!! Both Walgreens in Augusta are terrible!!! They've made dosage mistakes on about 23 out of 24 prescriptions. Then trying to have them fixed, they charge for a new script!! The new staff in the pharmacies are rude, incompetent. Unable to reach anyone by phone either. They have this new recorded system. It tells you you're the next caller in line, and after 40 minutes on hold, no one picks up. Also, with every prescription they send out a text saying "insurance will not cover," when in fact it's always been covered. I called my insurance company and they say that they have had many calls about Walgreens doing the same to many others. This is all unacceptable!!! Bring back RiteAid. I'm taking my business elsewhere, CVS. It's about a mile away versus a 5 minute walk, but it'll be worth it. Please take note!!!!
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December 2018 by Randy M.
How do I enter a zero? After seeing 18 packs of beer in the back, they don't want to sell me one. They say that anything in the back is always put to the shelves. This is at least the the third time I have asked because the shelves are not stocked. Previous times they just went and got it for me. Then I grabbed a 12 pack and they would not sell that to me because I had no Id with me (l'm 57). I couldn't talk them into looking up my id by phone number which would have shown me as a member for many years. Please just cancel my Walgreens card and send me any money on it. These are not nice people working this shift.
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November 2018 by Bruce K.
Grumble grumble... I managed to drop my sunglasses some time this morning and got a big scratch on them. As I was passing through Augusta, this Walgreens crept into my vision and so I stopped in for a replacement. The store is the usual set up with personal care, greeting cards, drinks and snacks, cosmetics, over-the-counter medications and a full-service pharmacy. Sunglasses are on an end cap of one of the aisles with a reasonable selection and priced as low as $10 and higher than $20. I found a decent pair for $15 and paid for them at the front. This Walgreens does have a drive-through for the pharmacy and a large parking lot. [Review 10021 overall, 1604 of 2018.]
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July 2018 by Beth P.
I was traveling through Maine and prescription medication was recalled by the FDA. My doctor somehow called the wrong pharmacy to refill it (instead of Maine she called a pharmacy in Connecticut). When I reached out to the Walgreen's in Augusta, the pharmacy staff went the extra distance-- they didn't leave it up to me or my doctor. Instead, they independently offered to reach out to the pharmacy in Connecticut (which was from a rival corporate entity) to get the prescription transferred on my behalf! Amazingly proactive customer service (plus we received a good suggestion on where to eat dinner;)
