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July 2024 by Josh Therrien
The only reason we stay with Verizon is because it works where we need it. Otherwise your company horrible and I despise your automated “customer service”
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May 2024 by C T thayer
Typical version
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May 2024 by Chelsea G
The "manager" Michelle is horrible! She has no personality and needs to smile more, she has always made every single experience there a bad one. She is always pretending to be too busy to help anyone.
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April 2024 by Donna Goodrich
Sold old phones (obsolete) for top $. In my opinion they Take advantage of the elderly?!
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January 2024 by Melissa Monaghan
I came in to switch 8 lines and my home and buisness internet. 2 hours later I am walking out and everything is switched! Cut my bill in half! Mike and Wyatt were a pleasure to work with. After being with t-mobile for 2 months, dealing with sub-par customer service and poor cell service these guys have restored my faith in cell phone companies. Thank you!
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December 2023 by B P
Experience here was above expectation. Employee who helped me was kind and courteous.
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December 2023 by Noa Kinnaly
I placed a curbside pickup order for a phone case because I didn't want to have to wait a week for a factory sealed box to get delivered to me. Wound up having to go inside after waiting because no one came outside to bring me my order. When I got home and opened the box for the case, I found that the front half - the screen protecting half - was missing. Went to call the store... but NOPE, there's no actual store phone number, just an 800 number that isn't helpful at all in solving an issue with a local curbside pickup order. Unprofessional, unhelpful, and honestly unethical. If there were any other option for wireless service where I live, I would absolutely not be a Verizon customer.
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December 2023 by Ned
They made us wait 45 minutes as their salesman upsold just about every device and accessory he could to the older folks in front of us. We finally got frustrated and got up to leave, and the fellow who had just been standing there between checking people in says, "Sorry, we're short staffed!" Well, then help us instead of standing there awkwardly while the line behind us keeps growing! We just had some simple questions about potential changes to our plan, that could've taken just a few minutes to get us helped.It's probably not even his fault, it's probably corporate policy, but if you're short staffed, why have a policy that prevents 1/3rd of your staff from actually helping customers? I'm sick of the way Verizon treats their customers, time to switch to T Mobile.
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November 2023 by mark Cormier
We open prepaid phone.Matt is so kind.Thank you so much
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November 2023 by ryan morrill
Very nice and knowledgeable. I got in early and they were able to switch me over to my own plan with ease.
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September 2023 by Liz Doiron
Great service and knowledgeable staff!
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September 2023 by Ashes R
I went here to get a new phone and the person "helping" me kept following me around and didn't actually do anything to help me.I wasn't allowed to actually hold the phone I was considering in my hand, which is pretty useless when every time you use a phone you're holding it in your hand.He wouldn't stop interrupting me talking to my husband or trying to Google differences between phone models I was considering. He just kept telling me what one he'd be interested in and even said something like "if you care what I think" which frankly no I don't.I actually ended up leaving and got a way cheaper phone than I was originally interested in though so kudos for that I guess.
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September 2023 by Patty Vieta
Tried to upgrade phone that I had been having trouble with. Sales rep said I had to pay $799 on current phone before we talked
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August 2023 by Julie Clark
Not too long of a wait and the people are very helpful
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July 2023 by joseph caliri
Ok experience servicing my phone
