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June 2024 by Christine Smith
Went in today to replace a phone. Worked with Frank. Frank was super energetic, knowledgeable, answered any questions as they came up and was just fantastic in all aspects of customer service!! I would recommend working with him 100%.
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April 2024 by Brian Michaud
Avoid this place at all costs. They lie about their costs then when you show them written and recorded proof, it takes over a month and a half to correct. Especially avoid Andrew. He has 0 clue as to what he is doing and will tell you exactly what you want to hear, even if it is a lie, to get you to buy a plan.
You know how I know? Because they agreed to accept my phones back AFTER the 15 days without any penalty. Because I had written proof from Andrew.
Spend a little more and go to Verizon. It's just on the otherside of the hill and so much better.
On the flip side, their online chat agreed they are as bad as a Nigerian scammer, so there is that. I wish I could share the conversation screenshot, but there is some vulgar language...
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February 2024 by Tiffany Peaslee
Absolutely disappointed that US now locks their phones. In past this was never an issue. We could always buy from US Cell and then use at a different company. Actually went back tonight... 1 hour later to return brand new S24 Ultra because we wanted to use with Tmobile. Like I said this is what we have always done. We pay our bills. We pay off our phones. Then they only wanted to give us 70 bucks for a very new used Note 20. Ahhh NO. So we called and ordered o. Phone and got a better deal. Don't go by what they say in-store. Guess maybe US CELL may be going bye bye bye!! VERY UPSET! Used to love US because of the feature of them not locking. US Cellular coverage SUCKS in most states.
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January 2024 by April Murray
Jeny set me up with my new phone. Great job!?
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December 2023 by Amy G
I have had home internet 8 months. It was going well until my router failed. They approved me for warranty on it because it’s been less than 12 months. This is where the bad experience started. I haven’t had internet for 4 weeks but of course had to pay for it. Been waiting on a replacement router since 10/18. It was suppose to be overnighted to me. They always have excuses why it didn’t ship. The excuse changes depending which rep you get. It’s now 10/31 I still haven’t received it. I would not recommend this router or this Company. All is well until you have an issue then get ready for poor service throughout. I work in Customer Service and this is the worst I’ve EVER experienced.
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October 2023 by Angelina Cayouette
Jeny set me up with a new phone as I was in need of an upgrade. I’m not phone savvy whatsoever and Jeny took very good care of me. She knew exactly what I wanted even if I didn’t know what to say. She’s professional in her work but very approachable and amicable when it comes to interacting with her customers. Everyone that came through the door while she worked with me either seemed to know her or were instantly made welcomed by her. You could tell her friendly and funny demeanor is something she brings to work 100% of the time. 10/10 would go to this US cellular just to have Jeny help me out.
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October 2023 by Jill Instasi
Don’t bother wasting your time with these people. Not helpful and you waste half a day with 0 results. Go some place else if you can.
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October 2023 by Mark Haley
Services sucks
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October 2023 by Google user
Jeny set me up with a new phone as I was in need of an upgrade. I’m not phone savvy whatsoever and Jeny took very good care of me. She knew exactly what I wanted even if I didn’t know what to say. She’s professional in her work but very approachable and amicable when it comes to interacting with her customers. Everyone that came through the door while she worked with me either seemed to know her or were instantly made welcomed by her. You could tell her friendly and funny demeanor is something she brings to work 100% of the time. 10/10 would go to this US cellular just to have Jeny help me out.
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October 2023 by R
Waited for over 2 hours with 0 communication from staff about wait times. 0 sense of urgency and having your customers wait more than 2 hours is absolutely trash. Find a better solution or better management.
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September 2023 by David White
Jennifer was very helpful, patient & pleasant
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September 2023 by John Alley
Jeny was very helpful.
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August 2023 by Kaylee bickford
Went in last weekend to switch from Verizon and Allen was super helpful and answered any questions I had. He made the process of switching seamless, and was super friendly. My phone’s service and customer service I experienced in store has exceeded my expectations. Thank you very much.
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August 2023 by Linda Traxler
Jeny helped me set up my first smart phone. She was very easy to understand, showed me the basics and she was so pleasant to work with.
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August 2023 by JOHNATHAN TURCOTTE
No stop
