-
December 2025 by Zack Dehahn
Customer service is nonexistent. 3 people are helping customers, 25 people in the queue and I’ve been in store waiting #13 for over an hour.
-
November 2025 by Edie Long
Last month I moved into a new place and had to set up a spectrum account. They failed to enter my address correctly when I made the account over the phone, and then fixing it they created two separate spectrum accounts for the same address and sent two separate sets of equipment. Over the phone I was told that was no big deal that they would correct it, I just needed to return the second unneeded set of equipment. This issue has now been going on for a month. I keep getting told that it's going to be fixed, and then I get a warning in my email that the second unauthorized account that I never created is overdue charges. I don't even have the equipment anymore or access to the duplicate account, I brought it to this location in Augusta where they told me to last month. The store told me they would take care of it. The rep at the front, named Joseph, was extremely rude and unhelpful. I found him very difficult, and when I got frustrated with his customer service, he told me that his manager would step in and take care of everything... Well here I am a month later, and they have not taken care of anything and I have been on the phone several additional times with spectrum. This retail store gave me such a bad taste in my mouth, and I'm beginning to hate the Spectrum company as a whole. Avoid if possible
-
November 2025 by Michelle Biddlecom
I set up an appointment online and was checked in and seen very quickly. I first went in, chatted with an employee about trading my device and she was very helpful. I took a walk at the marketplace to think about my options and went back, helped quickly, again. Employees were very informative and helpful. Enjoyed my time spent at the store!
-
October 2025 by Chow Ming
The internet you get with the 20$ phones is horrible.
-
October 2025 by vickey gray
Went to the Augusta location to exchange a remote. 19th in line. Waited an hour and then watched one of the technicians start answering questions from a couple of guys who just walked in and didn’t resister. When I asked the tech if they had an appt he responded “no I was just answering a few questions”. There were more than a dozen of us with questions who signed in and had been waiting. The tech then asked if I was exchanging a remote and that he would go get me one and I didn’t have to wait. There were 3 of us that he took care of with that one question. I am not sure why this store doesn’t have one technician that handles returns/equipment exchanges and one for cable issues and maybe 2 for cell phones. Seems like it would be much more customer oriented that way.
-
October 2025 by Make Mice
Yo, this is the worst cellphone provider I've ever had. The cellphone service sucks & the service at the store sucks, a double whammy. I've NEVER been stuck at a cellphone store as long as I have been stuck here. They're not iPhone. Since I've lived in Maine the past year & a half I've learned that you don't have to have a good product, you just have to have a product & be open past 5pm. I'm going back to Cricket ASAP
-
October 2025 by Errick Begin
Waited for over 2 hours just to drop my equipment off. After waiting 2 hours on the phone just for them to tell me to go to the store. Plan a week ahead to do anything with spectrum.
-
October 2025 by Melissa Suits
No one working! Just trying to drop off equipment and the wait is about 2 hours. That is ridiculous.
-
September 2025 by Celyna Morrison
Went in to this location yesterday and waited almost three hours. The rep I had named Joseph immediately tried to get me to buy a new phone when I said I couldn’t receive any texts before he even tried to trouble shoot it. I kept telling him things and he just kept checking my notification settings. He removed my screen protector because it “looked better without it” and didn’t even ask if I wanted it removed. He then told me I didn’t have an active account with them which I do since I pay them $97 a month for my phone plan. Then he did some sort of reset, added security delay and locked me out of my phone entirely. This resulted in my daughter’s school being unable to contact me in an emergency yesterday. There was no trouble shooting. As soon as I turned his sale down he didn’t want to help me. He logged me out of my Apple ID after I told him I didn’t remember my password. Then he directed me to Apple and told me he fixed it I just needed to log in. That was not the case. He wiped my phone off the Apple network and spectrum network entirely. He literally left me still in limbo and started helping the next person. This was probably one of the worst customer service experiences I’ve ever had.
-
September 2025 by Joe McAllister
As with almost every other experience with Spectrum - a disgrace. Everybody needs to drop them - maybe then they will purge their pathetic management.
-
September 2025 by Melissa Laliberty
I had the luck of having Dean help my family and I switch our mobile service to Spectrum. The process took over 2 hrs due to no fault of anyone except it took forever for all the phone information to transfer. He was kind, professional, patient and good with my Autistic son. I would recommend him for anyone that needs help. I also want to thank Tony for helping and Jordan as well. They both participated in helping us. Thank you so much, had it not been for Dean, I probably would have given up.
-
August 2025 by Kyle Wilkins
I've been waiting to pick up a router and modem. Everything else was done online. Waited for over two hours. Brutal. I feel bad for the staff.
-
August 2025 by Sarah Wallace
I have been with these ppl for 2 years I have to plan 4 hours every time I need to go in to the store to get anything done I have dealt with my bank dhhs and social security office all in the time I have been sitting in your store and I have watched at least 3 ppl level because the have been here so long and one flat out Sade there cancelinf the contract because of how hard it is to get service on your story today part two you have 3 ppl on and 3 are standing doing not a damn thing been in you stor and going on your 3 had to give up going to work to get this done because your not ummm maybe I will be doing the same when my contacts are done with
-
August 2025 by Adam
Everyone here has always been very helpful and professional. I've never had an issue in store. However, I've had to exchange three routers in two years, have a service technician come and redo the wiring that leads to my house, and I still have daily internet interruptions. I had the same quality of service in another state. Spectrum's services, in general, just suck.
-
August 2025 by WENDY E. LAMIETTE
I WALKED OUT AND GAVE MY BUSINESS TO VERIZON AFTER BEING REFUSED “ANY TIME UPGRADE”.
