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November 2023 by Rion Turner
Since 2016, I have leased two cars (both Tiguan) and purchased two (Tiguan and Atlas Cross Sport) from O'Connor VW. From the first moment I walked into the showroom in 2016, I knew I was in the right place to find a car I would love; the entire team was helpful and made me feel right at home. At the time, I was a sophomore in college and did not have much money to spend on a vehicle. I needed something reliable and affordable, and I hoped for a bit of get up and go to boot! The sales staff helped me into a Tiguan, financing worked for me, and I loved the car so much that I bought one just like at the end of the lease. A couple of years later, I upgrade to an Atlas Cross Sport (I commute 70 miles a day), and this car is perfect for the trip and my small family. I love my ATLAS !I also really appreciate the O'Connor VW Team! I want to mention Dustin, a fantastic salesperson; he didn't sell me the most expensive car (although he could have)- he sold me the one that was right for my situation! His knowledge and expertise in VW are excellent; he answered the questions before I had them.Two years after the sale; I want to mention Sadie, an absolute service guru! I had an issue with my Atlas this past weekend: the temperature warning light went on even though the engine was cold (Maine - November). After the car warmed up, a bit went off - it was likely a bad sensor or coolant leak. I called Sadie at the VW service desk, and she had a good hunch about the issue; she offered to look at it the same day and top off my coolant fluid level - without an appointment! She took a look and was right: level just a bit low, topped it off at no charge! This just made my day. I was ready to pay hundreds for a fix that might have taken a while, but it ended up being swift, simple, and free because the folks at Conner VW are reasonable, honest, and understand that sometimes the small things count!I want to thank Chris Crowell, the GM. The team you have assembled is comprised of absolute professionals, always putting the customer first. I will be back for years to come!
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November 2023 by Kathy Pettengill
Dustin was fantastic to work with. He knew what I wanted and searched for one for me. Once the car arrived he was able to do all transactions over the phone and made everything seamless
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October 2023 by Jessie Kemp
Dustin is amazing. His customer service skills made our most recent purchase smooth and stress-free.
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September 2023 by P S.
Came in for a routine maintenance issue they notified me about a few months ago. They ruined my car I only bought a year ago so much that it isn't worth the cost of repairs anymore.
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September 2023 by Gina Caldwell
Great experience with O'Connor VW! Sales and finance people were easy to work with and not pushy. My salesman, Riley was amazing! Highly recommend.
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August 2023 by Nicole barter
I bought my vehicle here a 2019 Kia Sorento and had a great experience!!! Was very pleased, they put a brand new sticker on before we left the lot it was great! Three months later come to find I need new front brakes and rotors they started squeaking no big deal those are wearable parts we did get the bumper to bumper warranty and these things happen. However if you put a new sticker on a vehicle technically in the state of Maine you shouldn’t need new brakes or rotors for a year. Again No big deal, I take it to my mechanic and he mentioned I had a cv boot leaking and I should take it to them because it definitely will be covered under my warranty. So I call and make an appointment tell them exactly what is wrong it’s two weeks out from the time I call, not a problem. I live thirty minutes away from Augusta and work an hour away. So today was my appointment I take half the day off work drive all the way down. The lady at the service desk was very nice she said to me you’re here for the leaking cv boot correct, I say yes. She says okay they will need to look it over make sure there are no other issues causing it to leak, you don’t want to have to do this again. I agree as I don’t want to have to do this again and thank her and go sit down. An hour and a half later she calls my name, I think great it’s done! HAHAHA NOPE! I’m told that the cv boot it’s actually part of my power terrain warranty which the KIA dealership will need to do! So you mean to tell me you couldn’t have figured/looked this up ahead of time before I waited two weeks for the appointment. Before I took a half a day off work, before I drove an hour to get there and before I sat in the waiting room for an hour and a half thinking it was being fixed! Just to be told I have to do this process all over again with a different dealership!?!?!? Beyond frustrating to say the least, again I had a great experience buying the car and everyone is very professional and pleasant to deal with but that was just a huge waste of time and money really disappointed!
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July 2023 by Jody Nickerson
Anytime I bring my car in for service, I am always treated with respect. They are very thorough and take good care of my car. This last time, I was in, I told them that the day before I had hit a pothole pretty hard and asked them to check my tire, rim and front end. They did and said everything was perfectly fine. They didn’t treat it as a trivial matter and that meant a lot to me. I love my Volkswagen and I want to take care of it and O’Connor’s helps me do that.
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July 2023 by Hayden Emerson
Recently purchased a 2021 Kia Seltos, today actually! Riley was super nice and personable, wasn’t just there to sell me a car ASAP. He wanted to know what I wanted and was comfortable with driving. Great, fair price for the vehicle. Price was $5000 under what competitors in Augusta were offering for the same make, model and year and the vehicle at Oconnors had over 12,000 less miles on it. I was quite nervous buying another vehicle after recently totaling mine, only being 19 and having lots of questions, but they were very friendly, patient and made it a smooth process. No pressure to buy or purchase anything and we’re completely understanding when my grandparents and I said we have appointments at other places and would look around before we gave them an answer. Gary the financial advisor was super personable, educated and knowledgeable about everything and answered all questions we had. They offer a super affordable warranty on their vehicles as well, bumper to bumper. Overall great experience! Hopefully I won’t be back anytime soon for another vehicle, but OConnors is definitely a great place to purchase your vehicle.
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July 2023 by Hannah Faulkner
VW employees warmly welcomed me, showed me where to park my car, provided a thorough inspection of my VW Jetta and changed the oil while I comfortably sat reading my newspaper in the waiting room.
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June 2023 by Scott Lowell
I spent $1,200 on four new tires and rear breaks with only 20,000 miles on the odometer. After only a couple thousand miles, the new tires were bald in the front. When I called to ask about this, they told me that an alignment was not performed because I had to ask for it. I've never been to a shop for new tires that did not perform an alignment as part of the service. It was always done and I would have to opt out if I didn't want it.I tried to resolve this with the service advisor (the one who told me that I needed to ask for the alignment) and the general manager, and my concerns could not be resolved. I bought the vehicle new at this dealership and it is convenient to get it serviced there, but I cannot trust this shop to perform any more work. I would encourage you to seek your needed services elsewhere.
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May 2023 by Christine Carrier
Went to swap of winter/summer tire, oil engine change and 20k service. Took 3h15 to complete... ?! I came back home realizing I had a flat tire... I don't understand how they haven't seen this beofre I leave and also the 'service and oil change notification in my dashboard haven't been reset. I was expecting a lot better. In most places I went before for my tire they also took care of wrapping the tires and placing them well in the trunk. Nothing like that happenned at this dealership.
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May 2023 by Chase MacMaster
I was in for an oil change, tire rotation, and windshield wiper blades. I asked that the air filter, etc be checked and changed if needed. When my car was done I was told the filters didn’t need to be changed yet. I would have expected they’d be changed whether I needed them or not and that charge tacked onto my bill
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April 2023 by Amy Hill
I had a great experience buying a car here. Zach was very informative and answered all my questions about the process. Mr Hawkins the finance person was helpful in having me understand the financing process. Thank you for a wonderful experience . I would come back again as they put such effort into making sure I was satisfied.
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February 2023 by Victoria Witham
This was bar far the BEST experience my husband, and I have ever had. We have bought well… let’s just say WAY to many vehicles!! This by far was the easiest purchase ever! Dustin Kroesser was the best sales person we have ever had. He was, genuine, honest, extremely knowledgeable, and made sure to take all the time we needed to pick the right vehicle for us! He was so professional, and fun! All the people here are amazing. They gave us the best for our trade out of the gate, and the best deal they could with no pressure, We didn’t even have to haggle with them! Please do yourself a favor and go visit them you will be glad you did. Thank you to all who made our experience so great.
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January 2023 by Jennifer LaBelle
Dustin could not have been more helpful or patient with us. We went to check out a specific vehicle but after listening to what we were looking for, he showed us something else which better fit our needs and was actually less expensive. We hadn’t planned on buying that day but he made it so easy and (almost) fun that we signed the paperwork and made plans to come back and pick up our new car. Dustin was definitely the highlight but everyone we talked to was super nice and friendly. We went to a lot of dealerships and looked at a lot of vehicles and this was the best experience by far. Definitely check them out if you’re in the market for a new car or even just want some good company!
