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October 2024 by Corey Poulin
The lady who answer the phone is externally rude. Asking me personal questions about why my car was towed. I told her she had all the information she needed with the police saying to release the vehicle to me. She still made me wait outside in the cold for hours before they released my vehicle. Which wasn’t even off the tow truck yet because it was barely even there an hour. Yet they charged me a whole night of storage for a tow from Sidney to Augusta was 250$!!!! Worst tow company in the state of Maine! I’d rather push and pull my own car next time than have to deal with her and this rotten company again. The lady on the phone really needs to take a course in customer service. She is just extremely rude and condescending and does not care about customers. Not sure how much somebody can suck at customer service and still have their job she should be fired.
If I could give negative stars, I would!
Hopefully the owners see this because she is costing them business. I’m the 2nd person on here to complain about her so I know there are others.
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July 2024 by m Flowers
Their driver was double parked directly across from a truck that had parked way over the line and into to the street. He sat there for 5 minutes blocking traffic. All he had to do was pull up 20 feet, past the vehicle that jutted into the street. Instead he decided to yell at the traffic and make everyone squeeze by by his truck and the parked cars.
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July 2024 by Generical FishTyrant
Fast and efficient, got there, got it done, matter of minutes from the time I called. Couldn't ask for better!
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February 2024 by Gail Dietz-Sola
I really like the tow operator, very knowledgeable. However, when I called in to ask questions the woman on the phone did not bother to listen and assumed instead of listening. I wanted to because of the tow operator check out switching auto repair services.
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February 2024 by David Collamore
I've used these guys when I'm in a tight spot before, and one recent Monday when I slid sideways off a steep ice covered driveway in Vassalboro they showed up fast and did an incredible job pulling my vehicle out of the ditch. Always great work, always professional, exactly what you hope for!
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January 2024 by Geno Boyd
My truck broke down last night in Augusta. KDK got me going as quickly as they could. I would describe their efforts as timely, friendly, and knowledgeable. They went the extra mile to show me every courtesy they could.
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December 2023 by Stephen S
Had my car towed today by **** (driver for KDT). He was friendly, accommodating, timely and knowledgeable. I could not be more pleased with his service. I hope this note gets to his supervisor. *************************, ******* **>
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December 2023 by Collin Osborne
Was told they were on the way and never came. Canceled the tow without telling me. I waited 3 hours.
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December 2023 by Morgan Bergeron
Wasted my time by ducking me around for 5 hours. Might be the worse business I’ve ever seen.
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October 2023 by Adam Tudela
Answering service said to call between 10a-4pm Mon- fri….???
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October 2023 by Tony Joa
Good guys.
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June 2023 by Isabella Norris
I’m not sure who my services name was, BUT HE CAME TO TOW my car this morning. He was THE nicest man ever, came in a timely manner, and took care of everything. Really appreciate coming across people like him, just wanted to post this because he deserves recognition!!Service: Car towing
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June 2023 by Diane Hanscom
Awesome driver. Quicker than expected! Very friendly and explained everything. Would love to havehim if I need to again.
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May 2023 by Linda K.
My experience with KDT was fantastic! Driving south on I95 to my home in Boston on a Sunday night, I started having trouble with my truck. I stopped in Augusta at a motel. Staff recommended KDT, which was nearby. Monday morning, I drove up and explained my problem. They replaced my alternator for a reasonable price, and everyone was kind and professional. I was back on the road in two hours.I realize that these negative reviews are about towing services, which is a difference experience. But as an out-of-town stranger who needed a quick car repair, I can't say enough good things about them.
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March 2023 by S
Friendly and competent; would use their services again!
