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January 2024 by Mark Ashland
Service department customer service is top notch! What i mean is the lady i spoke to is sooo nice. But when they are bleeding you dry i guess its the least they can do. 180.00 for an oil change?????? Shouldnt be legal! Will not go back!
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August 2023 by J P.
I bought my car here; Signed up with your financing and paid it off with zero missed payments. I have taken it here for regular service and inspection since. I am about to trade in and buy a new vehicle as this one is getting to about 100K.In March, I brought by car in for an inspection.I also asked to have the cabin air filter changed, the oil changed and a basic multipoint inspection for any impending issues.After the initial state inspection, I was told that one of the rear brake lights wasn't working.I told them to fix it.I come pick up the car and move in with my life.In mid-August someone tells me that my car is way past it's inspection sticker date....I call Darlings and say "someone forgot to put an inspection sticker on my car."Your agent looks up the job, notes that the inspection found the brake light problem. But, there was no corrective action on the invoice.I assure the agent that I told them to fix it and it never was.They schedule for me to drop off my car for ANOTHER inspection (cause it's been beyond the legal 30 days) at a super inconvenient time...although not as inconvenient as getting pulled over and getting a ticket.I am now told I have to pay hundreds of dollars for a ball joint and the brake light seemed to magically fix itself.I talked to three agents so far. All of them refuse to believe anything but the lack-of-information in the invoice. I assure them that I asked to have the brake light fixed when they called to inform me (pretty standard stuff). The only response I get is for them to re-explain the 30 day window for state inspections.... Each of your agents refuse to acknowledge that there was a mistake made. Each of your agents refuse to do ANYTHING about follow up other than explain the situation I'm in at the moment. In fact, I was told by two of them that THEY personally weren't involved in inspecting the car. So, they're not the ones to complain to....implying that I have to somehow chastise the individual mechanic or person I talked to in March for dropping the ball rather than just holding "Darlings" responsible.I'm not looking for a free ball joint. The inspection was free already because I bought the car there. So, I'm not even looking for a free inspection. But, I'm not even getting an apology. I'm getting "there's no way we can determine the truth of the matter from our paperwork and therefore we are neutral...not placing blame and not providing any customer service to alleviate."This is terrible customer service to a loyal customer. Within the next two years, I'll be replacing two vehicles. I NOT be buying them from Darlings. I will not be servicing my vehicles at Darlings. Everyone I hear mention the the word "car" will suddenly get a story of how unbelievably crappy an experience I had with Darlings. Maybe you don't care because I don't spend enough money. But, if you were an honest and fair shop, you should.
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August 2023 by Michael Connors
Sleazy dealership. Went in and purchased a vehicle about 1 year ago. I stated to my sales man Jeff Joler and the manager 10 times I did NOT want any extended warranties. While signing papers they managed to slip it inside the bill. Being dumb and excited I was getting a new ride I didn’t realize it until I got home and reviewed the bill. BEWARE!!!
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February 2023 by Joe Cancemi
Super excellent dealership Very friendly and knowledgeable staff
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September 2022 by Lauren Theresa Cullen
A huge thank you to Brandy in service for always taking great care of my car and providing excellent service. I just had a headlight issue with my Hyundai that would have cost me a lot of money but Brandy reached out to Hyundai and did the legwork to get them to cover almost the entire cost. Thank you! And if you are looking to buy at Darlings, Donald C is the one to see, hands down. Knowledgeable, and never pushy.
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September 2022 by Chelsea Noddin
Thank you Darling’s in Augusta for making my purchase so seemless! Big shoutout to Paul in sales for finding me what I wanted and making sure it was a safe option for me. Highly recommend making the drive to work with these folks!
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March 2022 by Melissa Thibault
my sister went to them and they ripped her off she had her car for year and has to put 2,500.00 worth work for a sticker they won't even help her out offer to lower the bill 2,100.00 awful they scam people.
