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August 2024 by CT Kellett
These guys work hard to help people in need of a vehicle.
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June 2023 by Google user
Upon arriving I simply ask the salesman (Josh, I believe) to not run an inquiry on my credit unless I found something that I was interested in. Josh said no problem.With in minutes of being there. He ran my credit. While we were not able to make a deal for other reasons. Maybe lack of money down or credit score. Most other reviews I've read here seem to be good which makes it much worse, seems that I just got to be the lucky winner of the less than ideal car buying experience.after this I can not trust that I will ever be a valued customer at this dealership and for that I will not return. I hope that everyone else has a pleasant experience at this establishment.
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June 2023 by Jane Doe
Upon arriving I simply ask the salesman (Josh, I believe) to not run an inquiry on my credit unless I found something that I was interested in. Josh said no problem.With in minutes of being there. He ran my credit. While we were not able to make a deal for other reasons. Maybe lack of money down or credit score. Most other reviews I've read here seem to be good which makes it much worse, seems that I just got to be the lucky winner of the less than ideal car buying experience.after this I can not trust that I will ever be a valued customer at this dealership and for that I will not return. I hope that everyone else has a pleasant experience at this establishment.
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June 2023 by Sarah H.
We finally have gotten to the last straw with Charlie's. My vehicle had an AC problem that we knew needed a repair and was not just a recharge situation as soon as we had our first warm Spring day. It took us 3.5 weeks to get an appointment for them to do their own diagnostics to tell us what we already knew. Of course they needed time to order the parts. After they took a day to order them, we were told we were put to the back of their very long service line to get the work done... another MONTH. We found out we could get it done at another dealership with our warranty only because we begged for something sooner. We got right in somewhere else, but we were told we had to pay Charlie's for the diagnostics they did so they would close their claim and our warranty would allow the other dealership to start. Charlie's has done sketchy, slow and incomplete work for us to some degree every time we've been there. Never again.
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May 2023 by Michelle Foley
they were really nice and answer our questions and they put us into a good running car we've been with Charlie's Auto Parts I mean dealership for many years we buy our cars there and they've been really good and they work with you on getting the car that you want they're awesome I give them five stars
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March 2023 by Chelsea Tardiff
Charlie’s has been nothing but amazing for me and my family! Cody, Jed and Zach were all eager to help and get us in a safe and reliable vehicle! Thank you guys ?
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February 2023 by Katlyn G.
My car is still under warranty. Charlies has had it for a month now because it was stalling and having engine problems. A month later and still nothing is fixed on it and it's a kia and their excuse was there Nessan machine was out. Well it's not a Nessan. They are also very rude on the phone as a month with no car we were calling for an update on it and the main desk was transferring the call to the shop. No one answered in the shop so we got transferred back to the main desk and not even a hello or anything nice just "you do know there's only two people working down there" in the most snotty way ever. They were so rude just after asking for an update they hung up on us.
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August 2022 by Tiffany Y.
Honestly, not shocked to see the reviews in this state lol. As workers and experts in your field, you should be up to speed when it comes to any new laws. To give some context, a deposit was already placed but the car ended up not arriving on the date promised. That's fine. What's not fine is the passing of the new Inflation Reduction Act, which basically means the $7,500 tax credit from buying a car will be revoked UNLESS there is a written document that promises the purchase of a car will come from them.A call was made to request a simple, written statement that details that a deposit was made. This would show intention and guarantee to buy the car.They said no, and would not write anything unless the car is there. They interrupted because they assumed they were going to be asked to break the law by asking for an email version of the deposit receipt. Then abruptly hung up and followed up with this cheeky email. Do yourself a solid and give your business elsewhere. Thanks, Timmy!
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February 2022 by Vicki Dimone
Awesome experience! Jeff was knowledgeable and helpful. Shawn went above and beyond getting everything ready.
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April 2021 by Phil A.
recently the starter motor in our 2019 subaru crosstrek died. the car is still under warranty. i contacted subaru roadside assistance and had the car towed to charlie's subaru in augusta, maine. the service team there (led as i understand by "frank" and "andy"), could not have been more helpful or effective. highly responsive, communicative, proficient, eager to meet my time constraints -- in a nutshell, professional in every way. i highly recommend charlie's.
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September 2018 by Jannine oates
Charlie's service is always great.
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May 2018 by Fred Fagin
Way above Average!!
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August 2016 by MIKE MARINO
Charlie is such a genuinely nice guy besides being a good salesman. He got us exactly what we wanted, every single thing, within budget. I'd highly recommend buying from him.
