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December 2023 by Kevin N.
I purchased a certified preowned 2021 RAV4 and it was delivered just like it rolled off of the showroom floor. The buying experience was refreshingly straight forward and honest.
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October 2023 by Melissa H.
ANYTHING to do with the service department is a headache. Don't waste your money on Protect all When buying your new car!
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June 2023 by John W.
I had a very frustrating experience with their service department. They were courteous but unprepared, uniformed, and unhelpful. Three weeks ago I made an appointment for my 3 year old Highlander, which is still under warranty. The rear seatbelt buckle is jammed and needed to be replaced to pass inspection. I explicitly told the service rep the problem, and that it would need to be replaced (seat belt buckles don't get repaired) and asked if they had the part. They said they'd order it if it need replacement. I **reiterated it would need to be replaced**. Flash forward: I get there, I wait two hours, they determine it needs to be replaced, but don't have the part, they have to order it, and they cannot find me an appointment for three more weeks. If my time isn't valuable, then I won't be returning.
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July 2021 by Michael M.
Title of this review: seek out Caroline as your sales person. walked into Emerson in May, curious about what it would cost me to trade my 2013 Tacoma for a 2021 Tacoma. A half hour later, I was calling my wife to make sure she was ok with my buying a new truck. Part of the deal was that there is no inventory on site, and I would have to wait two months for my truck to arrive. I could live with that. They gave me a decent trade in, and the truck was reasonably priced. Best of all, I did not have to deal with the "whaddaya need me to do to put you in this baby" patter that is so blatantly corny and insincere. My salesperson was Caroline, who is friendly, competent, and low key. I told my wife about her, and she asked me to make sure that I mentioned that Caroline would never treat women like idiots, which is what my wife (an incredibly smart and capable woman) experiences whenever she enters a dealership.
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December 2020 by Rod C.
I was shocked to see the one star reviews glad I didn't check this before I brought my Highlander in for service. We just moved from out of state and found the dealership to be great to work with on scheduling maintenance. Appointment scheduling was super easy and nice with a great staff. They took my car right in and the waiting area is nice with wifi. I brought a lot of work with me thinking I would be there around an hour it was only about 30 minutes my car had the oil change, tires rotated and full service. I am scheduling my Seqouia now!!!
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November 2020 by Chuck F.
Terrible service department. Had an appointment for Wednesday so I left my car on Tuesday night. They had it all day to work on. I came back on Thursday to pick it up and I was told it wasn't done yet. All they had to do was brakes, an alignment and tire rotation. Also need on shock replaced in the rear. A total of maybe 4 hours of work. The service writer told me I wasn't important so they just never did it. If I hadn't raised a stink about it they were just going to do it when they got around to it. These people were rude, condescending and just don't care about the customer. I'm switching to Berlin City Toyota. Too bad cause we're buying a new highlander at Berlin City now.
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October 2020 by Kenzie N.
7 days ago my car first arrived at Emerson Toyota. I was assured I would be called with an update that very day or the day after. SEVEN days later and I still have received absolutely no contact from them and absolutely no information about my car. I have reached out multiple times now and have been completely dismissed and told to call back in a few days. This is not a trustworthy establishment. I still have no information about my car or it's well-being and have been forced to go this entire time without a vehicle, relying on friends and family for transportation.
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February 2020 by Phil A.
I would not recommend I signed a purchase agreement got home and they wanted to charge me 500 more as I was getting ready to bring my trade back after I just put 4000 dollars down on a contract they did not HONOR! they said they would honor the 500 without my trade but with my trade they would not very shady happenings going on at emerson Toyota and I was told be careful by salesmen at several other dealerships in the local area about EMERSON heck just read all the negative comments and reviews they say it all
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October 2019 by Bill W.
I bought a Toyota Prius Prime in January and I have had problems every time I have called for service. I called the day before at 5:01 and was told the service department closes at 5:00. The service department is consistently two weeks out for service appointments. I am leaving to drive to Florida and I needed to get my car in for the 15000-mile service. The service department is again about a week out. I asked to speak to the service manager and I was connected. The service manager did not like that I was upset and called me, "Tough Guy." He also told me someone was there the night before and he did not believe I called. I felt it was very disrespectful, and I called back to speak to the General Manager Nick Elwell. Nick who instead of addressing my concern told me I was condescending after I let him know we were able to get an appointment at Berlin City within 24 hours. Berlin City also has free shuttle service and after work appointments. I will never buy a car from Emerson again. Imagine being treated like this after buying a $30,000 car.
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March 2019 by Robert M.
Just say away... heed my warning After trying to just get an alignment, which failed and failed. Nick the manager decided to just lie to me instead said it was in Toyota spec....Hmm Toyota spec say it pulls to the left.. OK.. very crooked place. So he told me to go $%^ me self and to get my #$% truck off his lot. Real nice general manger and ripping customers off. They even when and deleted my post on face book reveiw. I when to report to the BBB and their BBB certificate was yanked. That really tells you a lot about a place, when you cant even a basic BBB certificate. I got a real alignment somewhere else and it was off, SURPRISE, SURPRISE..I guess ill buy a 2020 from Berlin next year. Nick, I hope the owner finally fires you when you find out what your doing to his business.
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February 2019 by Mike B.
I have never been to such a nice place before. Past dealerships we lies, hassles, pushy, uncomfortable. Emerson toyota is not like that at all. No pressure , no lies, no hassles, not pushy , very comfortable, very nice people. They worked hard to get me into the car I wanted . I'm very happy with them and will go back next time I'm in need of a car. The best dealership in Maine !!!! I know as I have been to many of them and been treated badly.
