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May 2024 by David Amos
They do great work but they will NEVER answer calls or call back if you leave a message. I've called literally dozens of times and left numerous voice messages over the past few months and have gotten nothing back. So if you live super close then this is the place to go. If not, don't bother.
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May 2024 by Christopher Baker
Very unimpressed I’m pretty sure the only words our salesmen knew were “let me ask my manager” we had asked for floor mats in the deal they said we’ll talk when we get here (we had already made a 500 deposit) for them not to have them and have to order them. They start talking payment amount immediately when asked what the interest rate was our not bright enough for fast food salesmen had no idea, the manager was dismissive when we told him the 8.9 they wrote in was unacceptable (we got 5.5 which he said we wouldn’t another Mensa member) if the salesmen are not empowered to make any decisions why don’t we just start with the manager? Also they gave us a packet to register the car forgetting the window sticker won’t be back
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May 2024 by Ryan Esposito
In 2021 I bought a brand new K5 gt-line, I had a wonderful experience. Now in 2024 I have put down a deposit to hold a brand new 2024 Forte gt-line. When I wanted to buy another new car I knew exactly where to go.
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April 2024 by Ashley Miller
I had a fantastic experience with Nick Angello as well as Eric Mendoza at Rowe Auburn. Nick is extremely thorough and helpful. After weeks of stressful car searching with other dealers and going through loops with them I gave Rowe Auburn a call and from the first phone call I knew Nick was my guy! He wasn't agressive and pushy like the other's I was experiencing... especially when it came to financing, he knew I was going with my credit union for financing and he didn't try to force me into going through them and their lendersll, like the other dealers did. He showed me a few vehicles that were in the price range I was looking for via video mail and talked and walked me through the vehicles which was very helpful. The process was so smooth and fast.. I couldn't ask for a better experience. Thank you again Rowe Auburn and especially Nick Angello. Truly appreciate you !
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February 2024 by David Singer
Great deal on a 2015 Kia Soul. Patience and good communication from Dan Merrill, sales rep, and manager Leif O' Connell. Appreciated followup on warranty and recall info! Thanks, guys!
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November 2023 by dan ramsay
Zane Sanborn was my salesman and he was great. They gave me a better deal than the 4 other dealers I had gone too and litterally saved me thousands. Answered all my questions, also everyone I dealt with had a great personality and they all very easy to deal with.
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September 2023 by wendy morgan
I appreciated the courtesy and how they genuinely wanted to help. They did not try and provide services and products I did not need. I simply can not say enough as to how pleased I am with the employees and service.
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January 2023 by Myah Hebert
Terrible customer service. And should probably communicate more if they’re gonna try to upcharge. They make trainings for commission pitch.
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October 2022 by Samantha Wheelock
Normally have had great service however simple ask from the quick service. Now time to get new tires and i called twice to ask about tires but sent to voice mail each time and no response to my voice mail. I ended up doing my tires elsewhere. They would schedule a tire change without having the tires.....seems odd. I have been happy with my purchase and my simple service but 3 years in and now I need more in my service and now i am struggling.
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October 2022 by P. K.
Kia Auburn: Amazing, the Saleman Justine Erskine, did a Marvelous job! The best service from beginning to end ever! And I have had great service from another dealership in Auburn Vinny Goulet from Emerson Chevy ! Vinny is awesome too!I have to say the job that Justin did was phenomenal! He went through every step of the entire process, smoothly with amazing attention to detail, he made sure we understood everything, he asked all the right questions and helped with making sure the financing of the car went smooth too!Considering that the supply chain and the shortage of vehicles : Justin kept us in the loop as to exactly when the car would arrive, rolled out the eared carpet treatment !I would highly reccomend if you are looking for a Ford, or a Kia : Rowe Ford Kia is the Crème of the Crème top of the dealership in Maine!!We will be back for another Kia: from Justin soon!
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September 2022 by C C
If I could leave a 0 star I truly would. They are very unprofessional! I called ahead for two cars, made sure they were there. They said yes, I mentioned more then once I’m coming from a hour away. I get there, they’re already standing at the door.. I had a feeling it was going to go bad, nothing worse then hawk circling salesmen! Then to be told I can’t test drive the one and they don’t have the other. I expressed how I was extremely disappointed and upset, I wasted 2 hours of driving. If I knew that I would never have gone there. THEN when I left the sales women went to the front to gossip with the front desk and the stare at me from the front window. REAL PROFESSIONAL grow up and learn to train new hires properly. Not tell customers excuse after excuse and gossip. Never will see a dime of my money.
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September 2022 by Omar Alqudah
Best customer service I can ask for!From the minute I got there, I was made to feel welcomed by the lady behind the desk. I was told it will take an hour, and was pleasantly surprised to get a text message in 40 minutes informing me that my car was ready. Since I have a Kia, they washed the car for me!Price compared to other places is very reasonable!I am a Rowe fan and will not buy or service my car else where!
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September 2022 by Cathy Stairs
From start to continuing customer service has been great. One year into my lease..!!
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September 2022 by Alison Robinson
I had an emergency problem with my vehicle and the repair and service took my vehicle in directly and solved the problem in good time !the service was helpful and very pleasant to work with!.
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September 2022 by Bobbi Jo Portie
Great communication
