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January 2024 by Chris Roy
Worst Promto location in the state. They under filled my oil with the wrong type of oil, and now there are long white streaks in my oil when I check the dip stick
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January 2024 by John Davis
They provide very quick efficienct oil change service.
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December 2023 by Gary Noyes
The only prompt I trust are the boys from Auburn Maine they're the greatest they'll take good care of you
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October 2023 by Jerry Maines
Horrible business. I brought in my own oil and filter to assure what I was getting. Just wanted labor. The guy laughed at me.
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October 2023 by Gina Ramirez
If I could give less then 1 star I would. People please please stay away from this place. I know the prices are cheap so I guess you get what you pay for. My boyfriend against my advice because of the poor service in lewiston went to the auburn location on 10/12 paid for an oil change. Drove his car home less then 2 miles. Drove to work 3 miles each way oil light came on. oil was completely empty. We just had to spend another 50 on oil to put in the car. They obviously drained the oil and forgot to refill. This is not the first time I know at least 3 people who have had same problem.STAY AWAY FROM THIS BUSINESS IF YOU DONT WANT TO SEIZE YOUR ENGINE!!!!
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October 2023 by Brad Reed
Lisbon st lewiston me location...dudes know there you know what. Just talk to em and make sure u get what you want. They dont mess around and get it done pronto:)
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October 2023 by Benji Thone
Scum of the earth. They changed the filter on my car yet they didn't drain a drop of oil out of my car. Total scam. I guarantee they do this 20 times a day. Avoid this place.
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August 2023 by Bethany Genereux
They were good and quick. The line was long but that's expected when things get done quickly and at a very reasonable price. The people were really nice. I plan to go again
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August 2023 by Alissa
Would not recommend, and thankful I’ve never taken my own car to a Prompto. These idiots put the wrong oil filter in my boyfriend’s car, causing a massive oil leak that coated the undercarriage in oil so bad it won’t pass inspection until it’s cleaned. Now he’s paying hundreds in repairs that I doubt Prompto would admit fault to and/or reimburse him for. Don’t take your car here.
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August 2023 by Bryan Prevost
Friendly environment and they all work quickly and still do a great job
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July 2023 by Jessica Walling
Wow, I went in to Prompto last week. All of the staff were so personable and knowledgeable. They provided great service. Jordan told me that I needed a new filter but that they didn't have any. He told me when I bought one, to go back in, and he would put it in the car for me. A week later, I went back in with the filter and Jordan came right out and took care of it. I couldn't ask for a friendlier staff who know what they are doing.
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July 2023 by Nathan reder
I'm not from around Maine, so the system they use was wholly unique to me. However, they were very professional and very fast; just as advertised. I would definitely recommend getting an oil change here if you're in the area.
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July 2023 by csloftis
The guys that work there are always very nice and great to deal with. Never had a single problem
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June 2023 by Benjamin C.
We usually go to Evergreen for oil changes, but it was a nearly 3 hour wait for the drive up service. Stopped in Prompto for a great experience. Quick, very friendly, professional - highly recommend.
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May 2023 by Rcote 20
Disappointing to wait in line while a car in the bay takes 30+ mins to complete. So much for 10 min oil change ? the whole point of this place is to get in and out in a timely manner. Too often I end up regretting my choice to wait in line here.
