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February 2024 by JOSHUA APPLETON
Napa always has the parts you need or they will get them for you. I do miss the Napa Jobber they used to give out back in the day, however times have changed. lolParts here are going to cost you more than other competitors brick and mortar stores but the quality and the parts person helping you usually makes up for it. On the other hand if you have time to forecast what you need and order the parts online your going to save yourself about 50% from what Napa is going to going to charge you for the same part. Napa has made a profit center from sourcing a part ( just like you can nowadays ) from a supplier or supply house, and marking it up 100% then selling it to you at what that call a bargain. Now if your a “ preferred customer “ or have a “dealer” or “ shop” account they will give you small price breaks so you can again mark that part up another 100% and gouge the customer that dared not know how to find the part themselves and lacked the know how to install it properly without the aid of a “mechanic” that may or may not actually be diagnosing and repairing your vehicles issue properly, or just guessing and replacing parts one at a time until they finally fix the problem all the while at your expense ( that’s what makes up the difference between parts changers and actual mechanics).With all that being said …. Napa is basically just another parts store that is selling the same stuff as every other parts store but more Bougee, with an added expense. They used to be somewhat innovative and spent time and money doing R&D ( research and development) of commonly failed parts, develop workarounds and then bring them to market as a proprietary item but as of late that has fizzled much like the Napa Jobber had. If you have to time and patience to stroke a few keys and look at a screen ( just like the parts person behind the counter is doing while your talking to him or her) then you too can find the same part for quite a bit less. Yes, you would have to be somewhat knowledgeable of the parts and repair game to know who’s who and what’s what as far as quality and longevity for parts but anyone with a mechanical aptitude of a couple years can out perform and come in much lower on the bottom line of your profit and loss spreadsheet at the end of the day when all is said and done. I give Napa 4 stars for their “know how” and there stores availability of parts , The free delivery of parts to shops that install their parts.They could have earned five stars if Napa gave back in the form of customer appreciation or showed more support for the community like hosting car washes for local school sport teams or civic organizations or collected toys for tots or really anything that shows they wanted to be a part of the community that provided for them. ( other than the few N95 masks they donated during the pandemic /// I personally donated almost 1000 N95 masks myself to local health care workers in my community during the pandemic and I don’t own a multi million dollar company/// and a very large amount of sterile gloves which I was impressed with //// correct me if I’m wrong and they already do more than that, please)
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November 2023 by Me Meme
I ordered a blinker lens for my wife's car. I received it pretty quick. I then ordered same part for the other side. The part was more expensive. I was not told of the higher price when I ordered it. Team associates Lisa and assistant manager Jeff said tough luck, absolutely not willing to work something out. You would think since they had me ride here from Turner twice, they would work something out. It's o.k I will get the part somewhere else even if it is more expensive...... so long Napa !!!
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October 2023 by Benji Thone
Best parts store around
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July 2023 by Linda Allen
If they ain't got it You don't need it. How do I know? I live at a busy Garage
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May 2023 by salvacion demers
As always we can defend on finding things we need for our vehicle. People are always helpful and friendly.
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May 2023 by Jeanne Lucas
Sales person came out and put the wipers on for me. Very pleasant
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May 2023 by CarVette 919
Staff are very friendly very clean
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November 2022 by Andy Spiro
Not enough counter help, left without part
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August 2022 by Jayden Remlap
I called the store for a part they said they had it so I went to the store and I sat there waiting for them to find the piece and they didn’t have it so I’ll make sure when you call tell him to go look for it
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May 2022 by Michael Grant (Hakatoi坚)
auto parts but DON'T sell all Auto parts which to me is STUPID if you're in the business of selling part's
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March 2022 by Paula Brush
Staff is extremely helpful and knowledgeable.
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February 2022 by Mathew Hartmann
Gave me some good info on a needed part
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October 2021 by Dave
Great people and service with NAPA quality parts.
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September 2021 by Restrocar Maine
Customer service helpful l
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August 2021 by Wheeler Magee
Great customer service.
