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March 2024 by J A
This place is awful. I drove over an hour during a storm with flash flood warnings to try to make my appointment, I called MULTIPLE times and couldn’t get anyone on the phone to let them know I was running late. I arrived 20 minutes late (the office didn’t open for another hour and a half) and was told that because they didn’t open till 12 they don’t turn the phones on and that I was to late to keep my appointment. THERE WAS NO ONE ELSE THERE, NOT A SOUL. I’m over 7 months pregnant and had my two year old with me and was told my options were rescheduling (so drive the hour plus home in the storm and come another day and drive another hour), or drop everything off but then STILL have to drive back to finalize everything. What a JOKE this place is. Avoid Cathy apparently she wouldn’t be able to complete a simple return in under and hour.
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March 2024 by Amanda Delgado
Love them
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March 2024 by Linda Gerard
Knowledgeable, personable, and efficient!
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March 2024 by Cory Tarves
Am not happy they had me and my wife out in an hour didn't even go over all the tax Wright off which can prove I have and went from owning to getting 1500 back this year very disappointed cause that's what I should be getting back cause I had a 1099 form not only one but 2 and all they were worried about is mileage... like my cellphone is a write off all my Tolls were write offs and meals were write offs in the business world so why would I not have a return... just say I will do my own taxes cause at least I'll have time to go threw the business side of things and not just looking for a paycheck
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January 2024 by RJ Wilson
Great service
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December 2023 by Diane Nichols
I have been dealing with the clerks at Auburn Me office for months now. Leaving a message is useless because no one EVER calls you back, much less answers the phone. I have been trying to get my W2s from the last 3 years and have had noLuck. I even made appointments which when I’ve showed up, they are either closed and locked the doors, even when they say right on the door the hours of operation. I am at my whits end! I would Not EVER recommend this business to anyone!
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June 2023 by Misty Duguay
Had a great experience working with H&R Block this year, just like every year. It was easy, my tax professional was kind and knowledgeable. Anything I had questions about was explained well and the entire process was done in a timely manner. I will definitely be using H&R Block for my taxes next year as well!
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April 2023 by Robyn Wilson
We couldn't get past a glitch in the at-home software, so I contacted help online. They were not helpful. So we went into an H&R office and it took way over an hour to get our taxes done--because of software issues. What was supposed to cost us $30 ended up being almost $300. Make that almost $330.
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April 2023 by Rick Moreau
I was able to get my taxes done quickly. My tax pro was great!
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April 2023 by Nikki Escobar
Yvette is phenomenal. This entire tax year experience was simple, convenient, and satisfying.
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February 2023 by Scorpy is war (Scorpy the Scorpio)
I love using h&r block for many reasons. They are fast. Efficient. They get the job done and are pleasant to work with.
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February 2023 by Kayla Bannister
Taxes filed quickly and efficiently with top notch customer services skills all around
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December 2022 by Adelard Fleetwood
Poor reason why I didn't get 1000 dollar loan. No effort put in at all. I'm a single father of three and will be just under 70000 for the year yet the excuse I was giving is I pay to much in rent so I don't qualify for loan... Horrible system is what I say. And just want to add I go thru hnr block for 20 years and as single father of three right before Christmas was still denied for a lousy 1000 dollar loan that they get back right off Rip as they already know what in getting back. Pathetic company and will now be seeking alternative moves with what I can hope will treat a loyal client with a lil more decency..
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July 2022 by donna parent
My account specialist Darlene was the best and I will always ask for her year after year
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May 2022 by Ned O'Connor
My wife and I have had the absolute worst experience communicating with our tax pro at Auburn H&R Block. The outright ignoring of repeated messages, calls, and emails directly to our tax pro has been the most unprofessional experience I have ever seen. We are seeking answers to questions we have asked months ago and are not receiving any calls or emails back from our tax pro at Auburn H&R block. This is infuriating to say the least and it is leading to last straw with not only this tax pro but H&R Block being utilized for two small businesses plus our personal taxes. I would appreciate a call from anyone at H&R Block, any tax pro, or even Customer Service to expedite our request for information. We are begging for help at this point (and have been for WEEKS now). H&R Block - please respond at your earliest convenience.
