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February 2024 by Kassie Lambert
I called to see if my prescription was ready. The person that answered was rude from the moment they answered. They informed me that my prescription wouldn't be covered by my insurance. I said that's fine. I'll pay for it myself. They came back with, "It's an over the counter medication, so you can go get it off the shelf yourself." I'm sick and rather not spread my germs. So I reiterated to the pharmacist that I would pay for the perscription out of my own pocket. She rudely cut me off while I was talking and then hung up on me. I tried to call back and no one answered the phone. I truly feel like they did not want to do their job and provided terrible customer service. Therefore I had to do their job for them and spread my germs! If you don't like your job and don't want to listen to the customer find a different job! I will be finding a new pharmacy and I would give them ZERO stars if I could.
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February 2024 by courtney springer
They don’t seem to know how to answer a phone.
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January 2024 by David G.
The absolute worst and rude pharmacy staff I've ever dealt with. Avoid Lisa at all costs.
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January 2024 by Emily Jackson
Worst customer service I've experienced in a long time! If you don't like your job don't work in a customer service industry. Simple.
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January 2024 by Linda Thomas
I called with just a simple question re: medications and was on hold for 45 mins and no one picked up. I wanted info on how to transfer my Rx. Meds from other pharmacy due to closer store. Glad I saw how calls were handled.....staying where I am. So unacceptable!!!
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December 2023 by Melissa Gayton
Little expensive but overall good store and convenient location
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December 2023 by Rachel Walker
The pharmacy is terrible. They are constantly late on their orders. This is the 2nd time in 2 weeks I have to call for them to put a rush on an automatic refill that has been in process for a week. Need by tomorrow. They will put a rush on it but why did it show it was in process? Going elsewhere from now on.
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December 2023 by Michelle Barber
I’ve never experienced such a collective group of miserable, HIGHLY UNPROFESSIONAL, lazy, apathetic healthcare “workers” in my life. Pro tip: if you don’t like people, find a job where you don’t actually have to interact with them (lookin at you, pharm techs).
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December 2023 by Robyn Williams
This pharmacy is horrible,every time I call its almost impossible to get through and so far the staff has been rude.
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November 2023 by Lindsey Ho
If I could do no stars I would. A technician named Brenda was horrible to an older man, roughly 85. He was trying to ask her questions about getting his Potassium refilled and she did nothing but talk over him, down talk to him, and treat him like a nuisance. His wife was visibly upset by how was being treated and kept telling him to go back at another time. This is not the first time I have seen her treat people this way and I'm disgusted she works here. She has never been anything but degrading and has no customer service skills at all. No wonder this location has REPEATED low ratings that have to do with communication towards customers. They obviously aren't removing one of the key contributors. Shame on the location for not treating our seniors with the respect and dignity they deserve.
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November 2023 by Chelsea Martin
I’ve never had so many bad experiences with a pharmacy/pharmacist(s) in my life until this one, and I was a pharmacy technician! Everyone is completely unwilling to help/resolve any issues. They won’t fill your medication for weeks, won’t answer the phone, don’t know how to use their own computer system, won’t send over PAs, the list goes on and on. On top of that, they are rude and have even hung up on me before while trying to get my birth control - which they said was $700 and wouldn’t communicate with insurance or my doctors office to figure out why. I know how stressful working in a pharmacy can be, I did it in 2020 when the pandemic hit. But we ALWAYS would call doctors/insurance after the customer had tried to resolve the issue on their own. I’m shocked the the pharmacists have a license, and honestly question if one of them even does because she wears no name tag, doesn’t have her license/picture hanging up, and once recently was only wearing a tank top??? Strangest and most frustrating experience(s) ever. Seriously putting peoples lives and health at risk.
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October 2023 by kristy
In today's world of internet shopping, it was nice to walk into a clean organized store with friendly associates to assist to find a wide variety of products!
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October 2023 by Laura K.
Most customers can understand occasional mistakes or insurance problems, but what is never ok is a bad attitude from pharmacy staff on the phone or in person because they are overworked and underpaid. It may be understandable, but it is NEVER exceptable. Patients are stressed out too and if they can't get their expected and important medication(s), the last thing they need is a pharmacist or tech with a bad attitude. There is no reason why CVS cannot find and schedule enough staff for their pharmacies. Corporate just doesn't seem to care about their workers or customers, so please excuse me while I switch to a better pharmacy!
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October 2023 by kristy basso
In today's world of internet shopping, it was nice to walk into a clean organized store with friendly associates to assist to find a wide variety of products!
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May 2023 by Kassie Schmidt
Worst customer service. Selling expired products. Cashier and the manager didn't know how or if they could exchange or return funds to an HSA card. The "manager" contacted her next level of support through a text message and expected me to wait around for a response. Not a very professional way to resolve the issue. I did not have the time to wait around as I had to get my daughter from daycare or I would have to pay a late fee for not being there before closing. I requested for her to CALL her next level of support. She refused and instead threatened to call the cops on me For loudly expressing that I was upset, in a rush and would not like to have to come back a third time to resolve the same issue. I would give this store zero stars if I could. Kaitlyn needs to learn how to de-escalate an upset customer instead of interrupting them when they are talking.
