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December 2023 by Jennifer S.
I don't know what this pharmacy does but I have 2 insurances and they can NEVER seem to get it right. Ever I end up getting a bill when the month prior my script was only 15 then the next month it's 45 when NOTHING has changed. It's like they don't know how to bill. They don't know how to do their job. I would hate to someone with a heart problem because they would probably have killed me already!
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December 2023 by Krystine
I have been ordering insulin pump supplies from the medical supply department and my continuous glucose monitor supplies from the pharmacy for a few years. I’ve received exceptional service from both departments! Everyone I’ve spoken to over the years has been polite and eager to help. If I ever have a question, concern, or if my insurance company is causing a headache, they always help me resolve anything that comes up with compassion. A lot of thought and energy goes into managing and maintaining excellent control of Type 1 Diabetes, and the ease of working with Bedard gives me a few less things to have to worry about.
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December 2023 by Qat L
Every time I have tried to be a customer with Bedard since they opened this new location, it has been strangely difficult to accomplish every purchase. Multiple times I've just simply given up.
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November 2023 by Chronos
Entitled POS driver (car # 13) believes red lights don't apply to them, has no regard for other motorists.
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September 2023 by Cindy Buffinton
I had been a customer elsewhere for years, suddenly was getting higher copays due to billing errors Bedards fixed the problem. Fast, friendly service!!
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May 2023 by Dragon Bliss
You could tell The people That work here genuinely care about their customers, Everyone is Is always very nice and helpful,The delivery driver especially Always the nicest Super grateful to b able2get My medication delivered As a suffer from horrible migraines Daily It is very hard for me to stand in line at the pharmacy or the drive-through (most days)To go get my medication,their service has been a huge help
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May 2023 by john clark
One of the most inhumane pharmacys I've ever dealt with I work in the field of human services and called because my jobs hours conflicted with there short schedule that closes at 6 pm a life saving drug that was my h needed was denied I even called ahead spoke to a very kind person who said the phramcist refused to stay even 5 min past that I needed to be there by six which put me in a spot where I found myself speeding only to make it at exactly 6pm to the window closed and the door closed I recommend no one use this pharmacy if life's are so invaluable to wait a minute for them how could I suspect the life's of my family to be in there hands ,they make incredible money and couldn't even do me and my child that favor I'm frankly disgusted by this pharmacist and how they care for there customers ,
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April 2023 by Richard S.
Poor customer service and depending who you talk to David,Brian or the pharmacist you get different answers with an attitude.
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April 2023 by Colleen Headen
Very helpful and the nicest people! I would just advise anybody who has any delays in medication delivery to call ahead to make sure There Isn't any issue or any Cause for delay upon the next refill
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March 2023 by Kelly Flanagan
I'm a Type 1 diabetic who uses both the pharmacy and medical supply side of Bedard. I have been so happy with my multi-year experience. Bedard is SO much better than the national medical supply groups that I've had to use in the past. They ship your supplies to you for free (or will deliver it if you are local). They have an app (that is a bit clunky) but it reminds you that you need a refill and you answer about 7 questions and then your supplies are delivered. No need to call them up! They are incredibly patient with the everchanging landscape of medical supply vs pharmacy (I'm looking at you, Anthem) and never make the patient have to deal with that headache (even though I think it's very difficult for them). I changed insurance at one point and my pump supplies cost went up immensely. They actually let me return the supplies, which I was so grateful for. I have changed insurance again and immediately went back to Bedard, after verifying that they were in network. I also had a medical emergency a couple years ago when my pump malfunctioned and the pharmacy location in Lewiston (which I think has sadly closed) saved me, literally. Often you read about pharmacies not recognizing the immediate dangers diabetics can be in (and not being flexible) but Bedard was exactly who you want to have with you if you are in a bad spot.
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February 2023 by Lucas Bonney
Absolutely horrendous service sat at the pharmacy for over an hour just to be told they don't carry the prescription at all. after days of waiting prior to going in. No one I know has ever had good service from them. Recommend you go anywhere else if possible
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February 2023 by Lori Higgins
My experience with them has been great ( picking up for sister)Which is why I'm considering transferring honestly ! I see lots of people stating that they aren't happy bcuz they can't get a certain amount of meds at a time. Y'all need to remember Bedards isn't Huge as others are such as Walgreens, CVS, etc.It's not Always the pharmacy at fault ??♀️ Most likely it's a contract you've signed with your Dr & Insurance co. FYI. I do understand the struggles when you "need" your meds. However... Other consumers need them as well ?
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January 2023 by American Girl
These people do NOT care about you. They will ALWAYS find a way to “reject” your medication and say it is due to your insurance but guess what? I’m holding in my hand the APPROVAL from insurance and they still blatantly lie and refuse to help!!
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October 2022 by Matthew Theriault
Multiple times now, doctor puts in a script I wait days nothing shows up. Call pharmacy and get they have an issue with staffing... these aren't pizza's people are ordering its medications their doctors feel is needed.
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August 2022 by CHRISTOPHER Johnston
They are a very polite people to talk to and nice delivery is very fast love there pharmacy