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February 2024 by MR Bellio (Thumper)
SO sad at the efficiency of a place utilizing our tax dollars. I guess it shouldn’t amaze me at the lack of customer service, training and a dozen other skills you would HOPE someone at the post office would have. Shut them all down… they are useless and inefficient.
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December 2023 by Phoenix Breau
The lady that helped me was very nice and helpful. The other I could hear was doing the same for her customers. Great job ladies.
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December 2023 by Thomas P
They never answer the phone , i called for over an hours back tot back when it automatically hang up , they have my package sitting at the location for 5 days now , it was in Clinton and they sent to Zachary for some unknown reason , now almost a week Zachary is still supposedly processing it , w t h
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June 2023 by Tabatha Baham
Francis was extremely rude and literally did not want to help at all. She doesn’t deserve to lose her job, but she definitely deserves 10.00 an hour. Xoxo
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February 2023 by Easy Fixed1
Worst post office in the US I Don’t even want to give them star the don’t deserve it they just make up rules and regulation. if you have eBay store or Amazon store usps is not a good option for you try DHL usps in Zachary needs a new Management
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August 2022 by Traci Franklin
My packages are getting wet and not delivered. They are being thrown on the ground. I have camera footage and always on the phone when delivering. I hate this mail lady. I wanna stay at home to catch her one day.
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August 2022 by Cindy Kelley
Opened package missing half of contents. Online agents never responded. Had to call local post office and deall with computer taking me through unhelpful steps now waiting for 25 to 35 minutes to speak with someone and let them know I got ripped off.
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July 2022 by C Trimmings
I usually make ONE yearly visit to the post office, because I loathed long wait lines. This year, I've visited 5 times and each visit was very fast. My passport process was super smooth and faster than expected. Staff are always pleasant.
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April 2022 by Jeannie Williamson
I handed them a mail forwarding request a month ago and the mail is still going to the old address! Can't get anyone to answer the telephone to find out what's going on. Rating would be F- if it were possible.
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January 2022 by Candace Stockstill
Absolutely the worst area postal delivery service! I've stopped mailing anything from my house or the Zachary Post Office because 99% of the time mail never reaches its destination. Have no idea what they do with it. And our mailman is HORRIBLE!!!
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December 2021 by Virginiya Fisher
Terrible as far as customer care! They keep locking the doors BEFORE 4:30pm! Come on, you see me with two bags full of stuff to ship and my company brings you all so much business with nothing in return! They pretend like they don’t see you in front of the door-Again I came before closing time! So upset! I’ll be looking for a different post office to use for my business. I know we are all ready to get off at the end of the day but if you are supposed to be open PLEASE stay open until posted hours! We have work to fo and we all are struggling to make it to you all on time after our own jobs! Thank you and Happy Holidays!
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July 2021 by Ashley C
Since there isn’t an option for ZERO, I had no choice but to give them one star. This is by far the WORST postal branch ever! These people have lost 2 of my packages and are refusing to reimburse me! My claims are being denied! When you call, they ask you for information to so call track the package/locate it, and each time they fail to call you back. I have to call them numerous times due to my work schedule since I’m unable to appear in person. Honestly, I don’t think they even attempt to find it. The clerk Kathy was very rude towards me. She had the audacity to yell at me when clearly it was the carrier’s mistake! My first package was delivered to a home when clearly it stated on the address I live in an apartment. My second package they claim was delivered, but where? I surely don’t have it! It’s very agitating! If I order things now, and I see or suspect USPS as the method of delivery, I immediately ship it to my parent’s home! I never have an issue receiving orders that come from other delivery companies . It’s ALWAYS ZACHARY POSTAL SERVICE I have the most issues with!
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July 2021 by Debra Bell
Packages held at post office per customer request, I have never requested that my packages to held at the post office. I have been calling for the last 3 days to see why, no one answers the phone. I also went by there they couldn’t find my package, saying it must have been delivered, it wasn’t delivered to me, the tracking number says being held per customer request????. I want my package or my money for the items.
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June 2021 by CeeFNH
If i could give a 0 i would the mail lady literally passed up my house while i was sitting in my driveway with a chair and then 2 minutes later i get a notification saying she made an attempt to deliver my package but did not even stop at my house and passed up a few other peoples houses i have video footage of this
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April 2021 by Charita Johnson
The worst postal office ever. My mail was put in other residents’ mailboxes and packages were put in my mailbox that didn't belong to me. Thank God we had honest people in our apartment complex. Also, I had mail forwarded two months ago and I have only received 5 pieces of mail. I called the post office only for them to tell me it best to change your mailing address with the companies. Well, I have done that however I still would like to receive my additional mail forward. It’s amazing how they always try to put everything back on the customer because they are so incompetent.
