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March 2024 by TJ Johnson
All staff were professional and nice. Was no wait for service.
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September 2023 by clint Thomas (Golden arm)
The most embarrassing degrading person I have ever met when I went into Chase Bank in Zachary to open an account and she told me that chase did not need my my business or my account so I got up and left
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January 2023 by Jamaica Patterson
Nasty attitudes at this branch. Spend the time and drive to another location
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December 2022 by Bill Rome
It was amazing. I went in for my scheduled appointment to do a wire transfer to the UK as I do every year from this branch location. The issue that came up was that they could not send to currency in British Pounds Sterling...I thought, no big deal, its a bank and every year they convert it and send it, after all they have the latest exchange rate. Boy was I wrong. They told me that I had to tell them the exchange rate! WHAT! They couldn't do the wire transfer. So, I went home and opened my account online. What do you know, you can do wire transfers online and they have a dollar to foreign currency calculator! My accounts are being closed!
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September 2022 by Candace Stockstill
Slow, slow, slow service.
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August 2022 by Tyler Conley
I went in with my husband to open a joint account because you can’t do it online. They told me they only do it by appointment and couldn’t help us. It doesn’t say anything online about having to make an appointment. I got off work early to do this today, so it’s really frustrating that it was a waste of time. And the next available appointment is in 6 days. We will probably just take our business elsewhere instead of waiting.
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July 2022 by Rachel Swinehart
I deposit rolled change regularly for my business. I was told by a teller that they will no longer accept my nickel deposits because they are out of trays. I have never encountered a bank that refused to deposit American currency.
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September 2021 by scotty cowan
Have been a chase customer for 10 years and never seen such a disgraceful branch. Completely disrespectful staff
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September 2021 by Charlotte Brooks
Drive thru Atm not accepting Deposits. Pulled around to the live tellers to make a deposit. Took nearly 20 minutes! Two tellers was working.
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May 2021 by Brandy N.
I love the bank but I just got soaking wet at the ATM it is barely covered at all. :/
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June 2020 by jackie wilson
So very misleading about wether or not the lobby is fully open to set up an account have not been able to reach anyone at this branch all day just simply being directed by vm to customer service number in which I was told yes they are completely open went into Brach and was told I had to set up an appointment just a complete wast of a day when the inside was completely empty and they had more then enough teller working to be attentive to our needs I'm just disappointed overall with chase what's the point of having the inside open if u are not available to sit down with your customer upon arrival
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February 2019 by Titus J.
The tellers are always polite even when faced with many customers. I tend to not have to wait more than 5-8 minutes even when heading here around 5 when people are coming from work. Easy location right off of Main Street opposite corner from Taco Bell and Burger King. The ATM outside of but attached to the main building is a covered room which can be used after hours.
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December 2018 by Jasmine Turner
I have previously been going through a lot dealing with my account this month in December (Christmas Time) and Tywanna and James, at the Zachary branch, went above and beyond to get my account opened again. I just wanted to show my appreciation because great customer service don't come always nor does it be acknowledged. I just want to thank them again and acknowledge these two tellers for a great job well done! Keep up the great work guys! And I want to thank the company for continuing to let me be apart of the Chase Family. :) From: existing customer of 9 years. -Jasmine Turner
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September 2017 by Tracy Hopkins
Went in on a busy Saturday morning to make a deposit - three tellers & a manager working the windows. I was in AND out in less than 10 minutes.
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July 2017 by Debbie Drury
Friendly, good service.
