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January 2024 by Gabrielle Bourgeois
We found Mattress Doctor via Facebook and purchased a king sized mattress, bed frame, and all linens. Our purchased was definitely valued at over $1000+. Within days of having the frame, it broke. We went back to the store and they gave us another frame (the same design/brand) as a replacement. Perfect.Within two weeks, that frame broke. When we went back to the store, they tried to give us another frame in the same design and brand. We declined. I told them that I wanted a new frame with a different brand or a refund. Mike was there. Another client entered the store and Mike excused himself from our conversation and disappeared for 20+ minutes. At this point, I didn’t want another frame anymore. We have two small children and I didn’t find this to be professional so I loaded my children up in our vehicle and told my husband to let Mike know we were done and just to refund us.After Mike heard me start the vehicle, he ran over with a catalog and told me to pick a new frame. Frankly, I don’t think it should have gotten to this point but I picked a new frame and we left. We’ve had this third frame for a few months and low and behold, it just broke.Other negatives I should note would be that the warehouse is extremely hot. When they only have the one young store rep on the floor, families wait in that warehouse sometimes 30+ minutes for service and the heat is terrible. Whenever we were finally asked for payment, we were moved to a small portable building that was cluttered and smelled. At least it had AC. The young floor rep looks overworked, overwhelmed and unenthusiastic about his job.The only reason I’m giving two stars is because our actual mattress is great. Unfortunately, the experience of having three frames break has completely tainted any positive feedback I have about this business. At this point, we will have to purchase another frame at a different business. I’m very disappointed with my experience especially considering that I’m a huge supporter of small businesses.I have tried to give this business chances and redeem themselves before taking to Google, but at this point it’s necessary for me to warn others.
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January 2024 by Cesar Carlos
Beautiful
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January 2024 by Molly Waddell
Great customer service! No high pressure sales. Was knowledgeable about all products available in store. Showed us products based off of our interest and didn’t waste our time with mattresses not meeting our firmness preferences. Price discussed was accurate and no up sale!
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January 2024 by Scotty Weeks
Hunter was awesome! Great selection of all styles and brands. Had great clearance options and mix and match to meet our budget.
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January 2024 by Greg Jent
Stew is a great guy to do business with! Down to earth guy who takes getting you the best price on the best mattress very seriously! Don't buy until you've shopped here!
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January 2024 by Joseph Clay
As soon as Stew started talking to me about my new bed I knew he was the expert lol. I got an adjustable base with massage and the copper foam mattress. Would definitely recommend mattress doctor to all my friends!
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January 2024 by chandler fields
I had a great experience with this company and Mr. Stew! Fast delivery! Great prices and great selection, this company deserves more exposure! Definitely a hidden gem!
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January 2024 by Dorian Ledoux
I love this place had a amazing experience! Owner is very personable and a great guy! Would definitely buy again
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September 2023 by Mike Bounpheng
My wife and I have been sleeping on the hybrid mattress with the cooling gel for over 3 years now and I can honestly say it's one of the best sleep we've had. And it's such a great price for the quality you get—we couldn't find anything comparable in our local stores.Stew was extremely helpful and answers all our questions to help us find the right mattress for us. I would highly recommend Mattress Doctor to anyone looking for a new mattress.
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August 2023 by Alberta Kinard
Stew had Great Customer Service!! Understood the quality of our needs. Stew made sure we understood what we were purchasing and if it was a great fit for our needs. I recommend coming here for all your Mattresses and Etc. I am a repeat customer this will be my 5th time buying my Sleep Needs. Thanks!!! Stew and Family and Team Members!!!
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May 2023 by Chris Frey
.Spoke with the mattress doctor over the phone. Informed him our memory foam mattress is six years old and the issues we have with it. He suggested the Ascend Aeroflex 14” hybrid. He also informed us about the Malouf pillows that are cooling activated. As normal I searched on internet for product price comparisons. On the mattress alone he was $900 less than all others. We ordered online since living out of state and received free delivery. Everything showed up 3 days early to our surprise. The best sleep since our new mattress and pillows!!!! The pillows are worth every penny, a must have!! The mattress doctor was correct on his diagnosis. No more tossing, turning and waking up three times a night. We most definitely will be returning customers
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April 2023 by Dwight Shelvin
Great customer service. Great prices. Very friendly staff. I purchased a mattress for kids bedroom. Then I went and purchased a Puffy king mattress for master bedroom. I will continue to shop here.
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April 2023 by Cheryl Spencer
Stew good manners, friendly.He really good at finding what you need. Good experience been buying there four times. I'm very happy and satisfied with the service.
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April 2023 by Dustin Boudreaux
Thank you Stew Segura for your business! Mattress Doctor took care of me, with having everything I need, for moving into my new apartment! You are appreciated!
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January 2023 by Devyn Ledet
Stew was very courteous and helpful. I called and told him what I wanted without even going into the store. My purchase was delivered and setup the very next day. I am very pleased with the service I received.
