Verizon provides phone sales and service with mixed results. Some customers report excellent and knowledgeable customer service with fast and helpful support for devices and apps. Others describe significant frustrations with network coverage, noting promised 5g often delivers poor 4g service. A key criticism involves limited in-store support, as many locations are sales-only and cannot assist with billing or complex issues, forcing customers to seek distant actual service stores. Contacting support by phone is frequently described as a difficult and lengthy process with automated systems, leading to feelings of being unable to get necessary help.
The young lady was very friendly and tried to fix my service but it's Verizon wireless. I will never ever suggest them to anyone for phone service. You pay for 5g but you get 4g and one bar.
April 2022
Excellent customer service. Amber was very knowledgeable and found us the perfect phone to meet our needs. It is always a plus when you find someone that takes pride in their work. Would highly recommend.
March 2022
Fast service. Knowledge of devices was outstanding. Even answered some questions I had about how to use some of my apps. Super pleased.
