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June 2024 by Mike Haines
Too many hoops to jump through when trying to add wife to an account. RUN FROM THIS PLACE AND ALL CAPITOL ONE BRANCHES.
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May 2024 by Micole Bolden
Gloria really made my entire experience super easy. She was thorough and very helpful. I was anxious the entire week about where to open my account! She made the entire process go as smoothly! Thank you!
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April 2024 by Caitlin R
Micheal truly helped me set up a checking and savings account. The process was tedious but that's not the staffs fault but rather the company trying to do everything online. Either way he walked me right through it and I have two new accounts with no overdraft fees or withholding amounts.
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January 2024 by Edward Cavin (Eddie)
Best Bank in Walker LA
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December 2023 by Tiffany Doucet
Customer service is HORRIBLE at this location. GLORIA (have no last name bc she refused) gave out inaccurate information and when I questioned her about it she then became very loud with me and threw things down at her station and walked away before counting my money to me with me being attentive. Ironically management is never there when these things occur as well. I have attached a picture of Gloria.
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November 2023 by Boyd Blount
Pathetic customer service. Not a friendly local bank, but an impersonal corporation.
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March 2023 by Melinda Holliday
VERY RUDE!!! Why they don’t fire those people with a ton of bad reviews is beyond comprehension!!! Get decent people to work in Walker!!!
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February 2023 by Thomas Williams
HORRIBLE CUSTOMER SERVICE!!!!! Don’t waste your time coming here. The lady that helped me gave me attitude for no reason!!!
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February 2023 by katherinne alvarado
Rude Behavior and Bad Attitude from workers here!!!
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December 2022 by Dathan Kinchen
If you’re not a capital one member, they treat you badly! I recommend Chase Bank. They’re more professional!
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August 2020 by Danielle Frederick
I'd give zero stars if I could. The alarm goes off EVERY night because staff fails to lock the doors properly and the alarm is left on for hours. It completely disturbs the entire neighborhood - and I'm honestly ready to file a complaint to the city bc of all the noise. It's been going off for two and a half hours - and not a damn thing has been done.
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August 2020 by Jessica Horton
Dont come here unless you can be here all day.
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August 2020 by Justin Bailey
Pretty rude at Walker. Have two accounts with capital one. If all branches was this rude I definitely would not. These reviews are pointless, managers do not care
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June 2020 by Parnell Banks
I have my car financed through Capital One and my credit card here too. So far I'm happy. Only complaint is if you call the branch it's 50/50 if they answer the phone.
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May 2020 by Paul S
Went in 5-16-2020 to make a cash deposit with deposit slip and LA. drivers license in hand . I was the only one in the lobby after a few minutes teller comes up punches numbers for a minute then ask for the last 4 of my Social . Is this standard ? Sure felt like harassment to me . Tried to call Monday am and no one would answer the call .
