-
January 2024 by A Iles
DON'T STAY HERE! YOU MIGHT TAKE HOME ROACHES IN YOUR BAGGAGE! Roaches in the bathroom floor in the evening. Told front desk clerk and showed her pics. She said well this is Louisiana but seemed concerned and said email her pics and note and she would tell the manager and he would contact me. That was a week ago and apparently the management could not care less I spent $120 for a room crawling with roaches!!! Another reviewer here actually had a roach on the ceiling! Guess they didn't care about that either. VERY NON-HILTON-LIKE!! I had to take more time out of my busy schedule to call Hilton and get it taken care of. They were of course VERY concerned as is customary.In addition, the lobby bathrooms were out of order.Noteworthy details: Bugs. Management doesn't care about customers.
-
November 2023 by Biella Marquez
Ladies working in the front were pretty stingy with towels and kind of rude. It's near the highway so it was very loud at night. The only decent thing about our stay was breakfast in the morning. The ladies stocked up for our family and were very friendly.
-
November 2023 by Brii A.
crystal the front desk agent needs to be recognized she has been a great asset to this ihg company. loyal,hard worker, great customer service she's definitely one of a kind. she made my family's stay one to remember thank you again crystal for great customer service.
-
November 2023 by Phillip Jessie
The whole Sulphur Louisiana team made my stay homesome and comfortable.Rooms: Clean and comfortableNearby activities: Restaurants, shopping stires, and gas stations nearbySafety: They make sure no outside or unwanted guess are in or on the facilitiesWalkability: You can walk to any of the nearby placesFood & drinks: They have a wonderful breakfast
-
November 2023 by Deanne Villines
Wonderful staff and clean rooms. Great breakfast also.Walkability: very close to most restaurants in the area
-
November 2023 by Paris LaDawn Duran
Awesome place, very clean . The Staff is very kind , helpful , all around !! They even except E.S.A. and pets !!10 ☆☆☆☆☆☆☆☆☆☆
-
August 2023 by Julie Short
Great spot to stop on our road trip from Alabama to Central Texas. Room was clean and met our needs for a one night layover. Thankful for the free breakfast. My son enjoyed the variety of waffle toppings. Staff was friendly and gave several recommendations for places to eat in town.
-
June 2023 by Luis Huerta
I'll start by saying that the staff was extremely friendly and hospitable. Because of them being so sincere, I had to give this place at least 3 stars.My issues came with the quality of my room.AC didn't work effectively and felt as if it was running at about 76-78 degrees even if I tried to turn the thermostat as low as I desperately could.Ice machine was broken and no public water fountain of use except for what I would have to purchase for drinkable water.Room was clean in a sense, but had a different opinion when my wife and I caught a German roach walking the ceiling of our room.I will also note that I'm very picky when it comes to eggs and typically avoid them when eating breakfast at buffet style. But they were actually decent! Breakfast was better than most other hotels and kept serving kind of late. On top of the 12pm checkout which makes it pretty much a sweet deal to comfortably leave without feeling rushed.Not the best, but the staff being as friendly as they were, definitely increased the value of my stay.
-
May 2023 by Chelsea Johnson
PSA if you only leave your $$$ soaps and shower things in the bathroom with no other belongings they ASSUME you checked out. That was their reasoning anyways when we came back and none of our stuff was in our room. Lol baffled is all. Service wasn't great and the sheets hardly fit, exposing the mattress ? not the greatest stay for the price.
-
May 2023 by Lauren Johnson
Best Hampton hands down!! We were lucky to get a room here when the hotel we booked in the town over, unfortunately, was experiencing a citywide black out. We were greeted with a smile, and when we told Jenni of our experience, she was empathetic and really went above and beyond to help us settle in after driving for many hours that day. She was helpful in finding us food at the late hour and making sure we were comfortable. The room was clean and comfortable, and she made sure to put us on the quieter side of the hotel so we could get a good night's rest.
-
May 2023 by Connie Schroeder
We have had a bad string of hotel stays recently. I was not expecting much. But was oh so pleasantly surprised. Our room was very clean, comfortable. We had hot water, the air conditioning was easy to work and I did not hear any freeway noise that others have complained about. About the only thing I did not like was our view from the window, it was literally the roof. Lol.This will definitely be our new stay anytime we go to visit our daughter at Mcneese State University.
-
April 2023 by Phill Freebourn
The service was wonderful. Room was clean with a nice bed. The location was the only issue. There was heavy traffic noise and several trains through the night. The elevator had a heavy stale cigarette smoke odor.
-
April 2023 by ARNOLD RODRIGUEZ
The hotel was very clean and comfortable. Location was close to Lake Charles. TV was nice. The breakfast was good. Could have used a few more pillows and locks on the bathroom doors. Even the public bathroom had no lock. And I wouldn't call their work put room a workout room. A few kettle bells and a couple of treadmills. Other than that it was a nice place.
-
March 2023 by Jay Bilbrey
Great stay! Jenny, I hope I am spelling your name correctly, was awesome!!! Listen to what Jenny says and where she tells you to go!!! We will definitely stay here again!!
-
January 2023 by V Slaughter
It’s not often that I can say I had a phenomenal experience at a hotel, but I am proud to say it about my stay last Saturday night. From the moment I called about a reservation, until we checked out, everything was handled with professionalism and excellence! Kathleen is great representative for your hotel and has a true servants heart! She’s made sure that we were taken care of at all times. And I witnessed her giving the same service to other guests as well.On Sunday morning at breakfast, I was impressed with how clean and tidy the serving area stayed. The employee that works in that area was as busy as a bee making certain that each guest had that same experience!The Housekeeping staff were nice and friendly and did a great job with our room!The next time I find myself in Sulphur, I will not hesitate to stay at Hampton Inn again!!
