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November 2023 by Wanda Grafton
This new Bill Pay "Service" is terrible. No one knows or it may not be possible in the new and upgraded system to change the amount on a recurring bill. Like Entergy which may be $175 one month and $250 the next. Before the new and better system, all you had to do was go into Bill Pay and make a temporary monthly change for the exact bill amount. That is no longer available. You must delete the old biller then replace it with a new biller (but the same payee) and with the new amount. Obviously I'm not going to do that every month. It would be simpler just to go back to paper checks. WJG
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April 2023 by Cindy Wolf
Capital one's customer service has dropped so much since I became a customer 10 years ago....they won't even let my brother open a account there..on line only...poor customer service
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August 2022 by Lorie Fontenot
I am looking for a new bank .I have a capital one credit card never had a problem but the reviews I see for capital one makes me rethink .
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June 2022 by Kamille Sparks
This location closes 30-90 minutes early every week. The sign says 5pm, but doors lock and phones are no longer answered before closing. This has been the sole reason for changing banks for many people in this area. Can this be fixed? New hours need to be posted, or the current hours need to be honored.
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May 2022 by Dale
Wasn't crowded. The Service was fast and Professional.
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June 2021 by Robert Dalton
My bank for almost 3 decades..
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November 2020 by Vance Barlow
They charge $7 to cash a check from there bank if you do not have an account. They will never get another penny from me. Hope this saves someone from waisting there time there
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November 2020 by shane troutman
Sometimes they are open sometimes they just close down for days. Very disappointed. No way to run a business...
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October 2020 by Darlene Gaspard
The worker's were curious and helpful. I would like to THANK YALL.
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January 2020 by Erika Lilly
Drive thru is usually a 20-30 minute wait. Very unproductive. Need more tellers with more experience.
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July 2019 by Melissa Stombaugh
Can you get the girl some freaking help at the drive up. You have a line of 15 cars waiting to be serviced and the line hasn't moved other then because people got tired of waiting and left.
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July 2019 by Brittany Ziebach
Went in last month and terrible customer service. After waiting for over an hour for the lady to come back from lunch so I could get some documents signed, a different lady told me when I came back that it wouldn't be easy to do and it would take weeks for it to be approved. They basically turned me away after waiting at least 2 hours. I never even saw the lady who I was initially waiting on because I got turned away. It was as if no one wanted to do their job, but didn't mind wasting my day. I've worked in customer service and management for years and this is not good customer service whatsoever.
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March 2019 by Sweet Melizzy
Can you get the girl some freaking help at the drive up. You have a line of 15 cars waiting to be serviced and the line hasn't moved other then because people got tired of waiting and left.
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June 2018 by lordsuckulant
Had an account here for 15 years. Teller told me he couldn't cash my checks. His boss came over and said I don't think he's passing bad checks. I looked at the teller and asked is that why you wouldn't cash my checks, I look like a thief? I withdrew my money and took my business to a different bank branch. Capital one is horrible, both their banks and their cards.
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March 2018 by Paul Richard
This is absolutely the worst bank to go.They team up in bundles to make you look like a crook.This whole team of employees needs to be replace with better customer service.Bad for business!!!If it was up to me it will be a no star rating.I felt like I was Racially profiled.Being in customer service business for 16 years in management. I was taught to never make a customer feel uncomfortable coming in to a business. Make them feel welcome and invited.I'm sad to say I didn't get that.
