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November 2023 by R Fenby
Didn't complete my order and said I was good. Wasn't able to connect to the internet even though I have their cable box and internet switch, and everything is connected correctly - red light of death on router all last night till now... "20 minutes"!!!!. Unable to contact customer support until this morning. They said to go back to the store and get two more devices for bonus channels (I don't want them, won't use them, but order can't close and connect me without them). It's so frustrating. Bad start to internet back stateside.
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November 2023 by Cheryl Watkins
Went to this store for help as we were told by customer service. Jadonna was extremely unhelpful, rude and actually seemed HAPPY that she could not assist us. She acted the same way to the next person who came in to the store and asked for help. Turning people away appears to be very satisfying for her. Never have I experienced such blatant disrespect for a customer in all my years! I will be calling the store Monday and I'm calling corporate, not just for peace of mind for myself, but for everyone else who walked out of the store wanting to cry because she was awful to them. Shame on her and shame on the store if she continues to have a job while making people feel like a burden to her sitting on her behind doing absolutely nothing because there was noone in the store when we walked in.
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November 2023 by George Gutierrez
I am so grateful to have come into the Slidell location and have met Haley Purcell and Lavina Dearman. They were the two best Spectrum specialist that you will ever meet if you guys need assistance or want to purchase new service or change your existing service come to this location they will get you set up ASAP
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October 2023 by Amber Lynn
The customer service there was absolutely disgusting! You can tell the lady there was just there for a pay check! And refused to help us! And all we wanted was to cancel our cable! And Lord that was just to much for her and didn’t want to deal with it!
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August 2023 by Michael Smith
Ported out my business number of 15 years to AT&T. Had to replace signs, business cards, invoices, letter heads, magnetic signs, T-shirts, Checks,etc. Worked on fixing for over 3 months.(Jan-April approx. 27 hours total on the phone) The best advice i got was from the store manager. "Go find another provider.". The Regional manager ( she says?) Promised to make it right and did not follow through. Then asked me to write a recommendation letter for her to her superior. Lol ??. Lots of money and time down the drain. Damage to business to be determined. Dont let this happen to you folks.
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August 2023 by Joseph Giangrosso
I gave it 4 stars only because of Miss.Lenell!! She did in 45 minutes what 5 or 6 others couldn't get done in a minimum of 15 hours, and I am not exaggerating! I was dealing with the same problem for about a week. One trip to Mandeville, two trips to Slidell and many hours on the phone but with spectrum. My third trip to Slidell and this was the first time I got Miss Lenell. She has a great customer service attitude. I went there with a bad attitude because of the frustration I had with Spectrum and she seemed to understand and dealt with my attitude. I can honestly say she is by one of the best customer service Representatives I have ever dealt with, they are not enough good words to explain her. Now on the hand the previous two trips I made to that location, well let's just say the manager lives by her name, her name is Karen. And now the one young man Damien, I believe his name was. He tried but I just don't think he had enough experience. With a little more time I think he will be good.
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August 2023 by David Ritchie
Fast in store service but, spectrum would not pro-rate my internet even though I had used just 2 days in the new bill cycle. I dropped the internet because the signal is not what I was paying for and constantly dropping out. Two neighbors did same thing for same reason. After 1 year of waiting on repair to line feeding us.
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July 2023 by Susie Beasley
I had a great experience. Hailey helped me. I was there just to exchange a remote. She even asked which style I wanted. However, I witnessed the other female worker be (in my opinion) rude to a elderly gentleman. He expressed that he was frustrated that he was not able to just drop his bill off. Her response was that it was a curiosity to take his payment. Then she walked off and someone else helped him.
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June 2023 by Devin Coats
Blake was an excellent fit for the job needed! Very polite, receptive and engaging! Told me the problem and was enthused to execute and sort it out! Very pleased with the outcome and the talk we had! Thank you Blake for your hard work and willingness!
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May 2023 by Gianne Gonzales
Store was clean, easy to see check in station and operate it. No long wait with only having to employees on floor. Lavina Dearman who helped me was amazing, very helpful in explaining options available to me.
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May 2023 by Heath Smith
1 star is being generous. Don't waste your time or money with this place or their products. Garbage. And don't get me started on their customer service. Like I said 1 star is being overly generous
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May 2023 by Christina Mullins
They aren't even worth the 1 star I gave. I had to give it to be able to give you this warning.DO NOT MESS WITH THIS SPECTRUM, OR ANY FOR THAT MATTER!Literally bought a brand new flip phone at the end of December. After 4 months the phone had a white line where the phone folds that turned black and spread throughout the whole screen. I brought it to spectrum, they told me since it was older than 14 days to go through Samsung. Samsung wanted me to use my insurance and pay 100 for a new phone. My thing is spectrum sold me this phone, they should fix it. I've been going back and forth with Samsung, Spectrum, and friggin geek squad (who are also liars) for over a month.A MONTH WOTHOUT A PHONE! You already know they are still BILLING me monthly for both the phone and my bill. Im stuck with them and all of these bills WITH NO PHONE!!DON'T DO IT TO YOURSELF.Their customer service is garbage too.
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April 2023 by Jonathan Wells
Hey Spectrum, if you give customers the option of returning modems to the store versus dropping it at UPS, we should have a place to drop it rather than waiting in line. I was then told I had to remove all the equipment and wires from the box and take the box with me because the store didn’t have room for them…like, the dumpster around back? We are saving your company money by not shipping it and should be treated accordingly. As the customer, I felt like I was an inconvenience to the company for trying to do what YOU asked me to do. Fix this and the review changes. Thanks.
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April 2023 by Virena Simmons
Each of the staff members were courteous and helpful. Good customer service and the installing techs were friendly and knowledgeable. Affordable especially if you can adapt to ROKU service.
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March 2023 by Clay H
All of them tried scanning my Dads I.D. for verification and his I.D. isn’t in the best condition but no need for the process to take more than a minute at most, waited maybe 10 minutes before they spoke to the manager to bypass it. Either the phone/scanner needs to be upgraded or the “higher ups” need to trust that the employees verified the id without scanning it. The guy that helped us was good at what he does and followed protocol by the book, so it’s not his fault the scanner is faulty especially when every employee tried scanning it.
