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December 2023 by Painton Rosnack
These guys are horrible!!! They are liars, they mis-quote you and over charge you, they take FOREVER then bill you for the extra house, then to make it all worse when they break something (and they WILL break something) they offer you pennies on the dollar. I watched them drag my mattress while leaving the mattress cover I put ON TOP OF THE BED laying on the floor, They didn't tie down my stacked washer and dryer and it tipped right into my big screen TV which the owner denies ever happened. Id sue them if could afford it. DO NOT USE THESE GUYS! I would be willing to bet that 80% of their 5 star reviews are fake.
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November 2023 by Gwendolyn Hanhart
Great service and communication. The gentlemen who came out to move my stuff were very professional and careful. The handled everything as if it were their own. I highly recommend this moving company.
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November 2023 by Gwendolyn M.
I had a great experience with these movers. the guys were very professional and careful. the only issue I had was that the arrived about 45 minutes late, but did call to let me know in advance so I could do other things instead of just waiting impatiently wondering where they were. everything was done quickly and with much care as if they were moving their own stuff. I highly recommend!
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November 2023 by Kari G.
Great company, John was a great team leader. They arrived when they said they would. All of the crew was efficient, polite & pleasant. Highly recommend.
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November 2023 by Ricardo G.
I used their service to pack up my New Orleans apartment on September 30th, 2023 and to put the boxes and furniture into my U-Haul. For some reason, the movers had placed a marble top table on the floor instead of packing it into our trailer or putting it out of the way for safekeeping. One of their staff broke it, told us about it, and wrapped it up safely for us. I had planned on paying for the repair myself, however it turned out to be $700 in repair costs. I reached out to Candace to file a claim, however they would not take responsibility and did not approve the claim. I did not get a denial by their insurance either, it was denied by Candace. She had a due diligence to submit my claim, but did not. This was the most irresponsible company I've ever worked with. Beware of this vendor, they may be insured, but they will make sure to not process your legitimate claims.
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November 2023 by Holly Horn
I had a great moving crew. They were very professional, very patient and most of all, they helped me at the very last minute. My insurance company didn't decide what they ended up "NOT DOING" until the last minute. I would like to "THANK EVERYONE" very, very much!
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November 2023 by Tim G.
I would use them everyday of the week. extremely professional and affordable. it took them 2 hours with no problem for a complete move. Collin and jonathan were the movers and they were incredible.
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October 2023 by Fred G.
Great professional attitude!! Entire office was actually in a zoom meeting while they were moving furniture out of the other room and loading it into their truck. Kevin and Jason took the time to be quiet and extremely careful not to damage the freshly renovated interior space!!
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October 2023 by Lindsay McCarron
The gentleman in charge John was professional, polite, accommodating, and just a pleasure to work with. All 3 of the movers were timely and efficient. I recommend this company for not only their movers but the price. It was affordable but not cheap. All of the other companies wanted 1200 plus.I would use them again and ask for John was lead crew member.
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October 2023 by Amanda Harrison
DO NOT USE THIS COMPANYUPDATE: They refuse to compensate you if you leave a bad review. NEVER would have left one, if they would have done what they said they would! Please read the reviews! Do not use them!!!This was literally one of the worst experiences ever! I can not stress this enough, DO NOT USE THIS COMPANY!!I called to a quote. I went over everything. I mean everything they would need to move, which all furniture and maybe 4 boxes. I packed and moved all the boxes myself. We even had all the furniture broken down and ready for them to just walk it out of the house. I was quoted maybe 3 hours. So I figured with a three man crew it might be a max of 4 hours.Well let me tell you, it took a total of 7 HOURS!!!!!!They sent me 3 guys, one had been doing this type of work for awhile. The other two were completely new! They were moving so freaking slow that once they got to the new house we started helping them since the time was running into the 6th hour.They dropped my granite dining table and broke the corner off. They did not properly box my TV and they dropped it on one corner and now the color is completely out. I was told they would send someone out to repair both. Once they finished and gave me my invoice it was 500 over what I was quoted.I thought I hired a three man crew. Not a one man and two newbies. So all in all I paid out almost a 1000 and ended up with damaged belongings.So I was told to follow up with the office about my damages. Was told I would get a call in a few days. Never got a call. Gave it a week. I had to call them. Was told they would send someone out within a week. Waited and no one came out. No calls. So I called them a week later and they gave me the run around. Took them almost a month and they never sent anyone out. They then told me that they would only pay .60 cents on the Lb.They sent me documents to sign for only 260.00. Whatever. I just wanted this to be over at this point. I signed the paperwork. They never called me. It took me days to find out they were going to mail me a check. Now it has been month and still no check. I call and get nothing but the run around.At this point I am guessing I need to hire a lawyer or report them to the BBB.This company is nothing but a scam. Please think twice before hiring them!!!
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October 2023 by Hallie Wegerif
DO NOT USE. Terrible moving company. We were scheduled for our move at 9AM, an hour later, no movers, so i called the company and was told "they are on their way, should be arriving in 20 minutes". Another hour later there were still no movers so I called again and was told again they are on their way... movers didn't show up until 11:30, and when they showed up they didn't have any of the moving equipment and materials so they all left to get materials. Around 12:15, they came back and finally started moving our stuff, this is already almost 4 hours past our scheduled time and we are moving to a different state and were expected to leave around 1PM for our 6 hour drive. During the move, we specifically told one of the guys to handle the couch with care, wrap it carefully and make sure no area is exposed because it's a very expensive couch, well they did not do it and they dragged the couch now all corners of the couch are scrapped with fabric being torn. We also had a bunch of other damaged items, coffee table, desk, TV console, mirrors, and a painting...The management company also lies through their teeth, one of the movers told me and showed me the text messages between them and the moving company, they even weren't told about this job until 11 o'clock of that day, this is why they showed up late (not blaming the movers but the moving company), so the entire time i was calling ask for the mover's ETA, they lied and knew they weren't going to show up until after 11AM. I put a claim through and was told i will hear back within 90 days, it's been way over 90 days and no one has reached out to me, seems like they are hoping i would just go away and forget about this. VERY DISHONEST AND WOULD NOT RECOMMEND.
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October 2023 by Hallie W.
DO NOT USE. Terrible moving company. We were scheduled for our move at 9AM, an hour later, no movers, so i called the company and was told "they are on their way, should be arriving in 20 minutes". Another hour later there were still no movers so I called again and was told again they are on their way... movers didn't show up until 11:30, and when they showed up they didn't have any of the moving equipment and materials so they all left to get materials. Around 12:15, they came back and finally started moving our stuff, this is already almost 4 hours past our scheduled time and we are moving to a different state and were expected to leave around 1PM for our 6 hour drive. During the move, we specifically told one of the guys to handle the couch with care, wrap it carefully and make sure no area is exposed because it's a very expensive couch, well they did not do it and they dragged the couch now all corners of the couch are scrapped with fabric being torn. We also had a bunch of other damaged items, coffee table, desk, TV console, mirrors, and a painting...The management company also lies through their teeth, one of the movers told me and showed me the text messages between them and the moving company, they even weren't told about this job until 11 o'clock of that day, this is why they showed up late (not blaming the movers but the moving company), so the entire time i was calling ask for the mover's ETA, they lied and knew they weren't going to show up until after 11AM. I put a claim through and was told i will hear back within 90 days, it's been way over 90 days and no one has reached out to me, seems like they are hoping i would just go away and forget about this. VERY DISHONEST.
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October 2023 by Amanda H.
This was literally one of the worst experiences ever! I can not stress this enough, DO NOT USE THIS COMPANY!! I called to a quote. I went over everything. I mean everything they would need to move, which all furniture and maybe 4 boxes. I packed and moved all the boxes myself. We even had all the furniture broken down and ready for them to just walk it out of the house. I was quoted maybe 3 hours. So I figured with a three man crew it might be a max of 4 hours. Well let me tell you, it took a total of 7 HOURS!!!!!! They sent me 3 guys, one had been doing this type of work for awhile. The other two were completely new! They were moving so freaking slow that once they got to the new house we started helping them since the time was running into the 6th hour. They dropped my granite dining table and broke the corner off. They did not properly box my TV and they dropped it on one corner and now the color is completely out. I was told they would send someone out to repair both. Once they finished and gave me my invoice it was 500 over what I was quoted. I thought I hired a three man crew. Not a one man and two newbies. So all in all I paid out almost a 1000 and ended up with damaged belongings. So I was told to follow up with the office about my damages. Was told I would get a call in a few days. Never got a call. Gave it a week. I had to call them. Was told they would send someone out within a week. Waited and no one came out. No calls. So I called them a week later and they gave me the run around. Took them almost a month and they never sent anyone out. They then told me that they would only pay .60 cents on the Lb. They sent me documents to sign for only 260.00. Whatever. I just wanted this to be over at this point. I signed the paperwork. They never called me. It took me days to find out they were going to mail me a check. Now it has been month and still no check. I call and get nothing but the run around. At this point I am guessing I need to hire a lawyer or report them to the BBB. This company is nothing but a scam. Please think twice before hiring them!!!
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September 2023 by Joe McConohy
John, Terry, and Stacey did a great job. They did not pad their time and for working in 95 degree heat and humidity they stayed working hard, especially for moving us to the 3rd floor. You never know when moving in from out of town what you are going to get, but they did a great job.They were all good natured and good attitude, which makes it a little more enjoyable especially when it comes to the hard work of moving!We would use Keep it Moving again. The office also did a great job keeping us informed of what was going on.
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September 2023 by Emma Williams
I can't say enough good things about Keep It Moving! From start to finish, provided top-notch service. The team was punctual, careful with my belongings, and the pricing was fair. They made my move stress-free, and I highly recommend them to anyone in need of a moving company. Five stars all the way!
