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March 2024 by Steve Pendley
Looking for a 1 way rental car, and they won't rent a car to go on a 1 way trip. ?
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March 2024 by Joe Perdigao
Dreadful service. It's hard to imagine a group of people that care less about their customers.
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January 2024 by Deunka Batiste
Probably the worst Hertz I’ve been to ever… After walking in (no greetings), I stood there for 10 minutes before I was even acknowledged. Then the rep, Ms Shereda skipped over me to accommodate the lady that walked in after me. After that she walked outside then back in and then proceed to ask “if I am returning or picking up?” There were 3 people there returning cars with a lot full of cars but after letting her know that I was there for a service swap (rental car keeps dying and needing a jump off). Ms Shereda told me that she didn’t have anything available. So after driving an hour to get there, waiting 10 minutes before even being acknowledged, and a lying rep that doesn’t care if your customers are stuck on the side of the road or not, I have completely wasted my time and will never use this hertz again.
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October 2023 by Larry Mcelveen
This is the worst location to rent from. You will be sitting there for an entire hour waiting for your vehicle to be ready. The employees and very dismissive and deliver horrible customer service. My vehicle had roaches in it at pickup and broke down. The worst part is the location placed all kinds of late fees and gas fees when the Hertz customer service agent instructed me to not stop the vehicle for gas because the car won’t start again. After letting the assistant manager know, I was told that I should have let them tow the vehicle. I waited with a broken down car from 10-4pm. Stay away! Horrible customer service.
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October 2023 by Jake Grodsky
Had a wonderful experience at this Hertz HLE location. I've rented from many Hertz locations, and this was by far the best experience I've had. I was initially renting from a New Orleans HLE location, but did not have a good experience there. I instead made the drive out to Slidell to this location, which was the best decision I could have made. Specifically, I worked with Jamesha Simon and Jenese -- both were incredible kind, hospitable, and helpful. They helped me get into the car I wanted very quickly and did so with southern charm. I would return to this location again in the future, despite it being much further away from me than the other locations.Thank you!
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October 2023 by monkey na
The only positive thing about this place is the representative at the desk is nice. In general the company is incompetent both in collecting payment and information as well as even having cars available at ANY of their locations except for NOLA where they charge an extra $200 on top of the previous quoted price making them more expensive than enterprise and still trash. Never again.
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October 2023 by Tiffany Christy
Sherita (I probably didn't spell this correctly) is amazing. She helped everytime I had to extend our rental. Only issue is the phone system and learning the tricks to get a hold of a live person cause the online system never worked for me.
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October 2023 by Ryan Wilson
Although this probably is a waste of time, why offer cars to rent online and then go to pick it up then it's sorry about your luck! Not really the locations fault but a corporate scew up!
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September 2023 by Yami L.
Do not do business with these folks! They have piss-poor customer service, and sucky attitudes. I rented a car from these guys yesterday, expecting to pick it up today. So why do I get a call right when I'm leaving to go get it, stating that the 'car is unavailable?!' You couldn't have told me that yesterday?! And then when I ask to speak to the manager, I get put on hold for up to 30 minutes, only to be disconnected and hung up on!So fair warning: if you need a rental car, please do it with another company and save yourself the trouble.
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August 2023 by SpaceBoy2049
Missed my business meeting I had scheduled for the week due to them not having vehicles at any location within a 50 mile radius.
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August 2023 by Pete Broussard
My car had some engine trouble and the engine had to be replaced, so I needed a car to get me through this time. I had a great experience with these folks. The girls in the office Sharita and Jamesha, were professional, super nice and accommodating. Really everyone there was very nice. I will be back anytime I need to rent a car. Thanks
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May 2023 by MICHAEL VELASQUEZ
Puerto Rican are US citizens. Why are your employees so ignorant that they don't know puerto rican are citizens.
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April 2023 by TheOneWill
Terrible! They only have one person working there. You use to be able to go there and make a reservation. I was handed a pamphlet with a number to call to make a reaervation.
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March 2023 by Maureen Cardiff
i booked the night before after closing and showed up before opening. the young lady was friendly and professional. She made me comfortable while she got a car ready.
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March 2023 by tr Tr
I had a wonderful experience at hertz customer service was A-1. I can’t wait to rent for my next trip. Thank you Elan, Jamesha and Semaj you ladies were awesome.
