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January 2024 by Katrina S.
Edit: Please note the canned response below is literally just the default response this business gives to this same complaint given by numerous customers. That advertised rate you sign up for WILL NOT last more than 2-3 months at most, and from the general trend I see they keep raising it every few months after that indefinitely. Very easy to set up and sign a contract for a rental room online. I was able to easily drop off the items for storage, and the facilities were clean and secure.That all said, I am putting a 2-star due to false rental rate advertisement. I got a rental room back in November at a rate of $19 a month, plus fees for the locks and other services (I paid $69.83 for the first month). I was charged the $19 rate in December and then January, and now the rate is immediately being raised to $33 in February.This frankly feels like a bait and switch to me. I'm not happy about it. I understand that rates can be raised but after only a 2 months of the advertised price? I still plainly see the rate is $19 online for the same room being advertised online. This is beyond sleazy.If this is only a 3-month promotional price SAY SO. Don't LIE.Edit: Upon seeing some other reviews about this very issue it seems like this company is severely extorting their clause to drastically raise their rental rates to a ridiculous degree month-to-month. We will be moving out imminently. I advise anyone reading this to take heed and do not rent here. They operate on a "sunk cost fallacy" where you have a large upfront cost, promise of low rates you eat it - then move your items to the unit - then raise the rates hoping the inconvenience of moving your items again will make you stay.Avoid it. Just don't rent here. There are man, many other options.
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December 2023 by Shhantell Washington
Ms. Lisa has great customer service. Clean and spacious facility. Very reasonable prices for units. It is a hidden gem. It is for sure a hidden gem. Located to the very back of the old northshore mall. You will not see it from the highway. Drive all the way to the back behind the building.
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November 2023 by Eric Krumm
Lisa is very nice and attentive. She took her time and explained everything to us, she was very thorough. We appreciate how kind she was and how she helped us to understand all our options. It is a pleasure to meet and do business with Lisa. Thank you Lisa!!!
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November 2023 by alexis campo
So, I would've left more than 3 stars because the employees were really helpful on move-in day, the price was reasonable, and the warehouse and unit were nice and clean. My issue is with the nearly double price increase after only a few months. That's why I canceled and moved out. If u can afford it and find it worthwhile, then I say go for it.
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November 2023 by Brittany D'Antoni
Lisa gave me the best customer service that I’ve had in a long time today. She was friendly, welcoming, and detail oriented. I will always recommend family and friends. Thank you for all of your help!
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November 2023 by Deon Landry
The location is very clean and it smells very good. The staff are very polite and friendly.They went far and beyond to ensure that my move in experience went smoothly.I would definitely recommend Extra Space Storage if you’re in this area
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November 2023 by King DiBartolo
Lisa answered all my questions she was very nice and know her stuff. The facility was clean. I am looking to move within the next few weeks and I will definitely be using Extra Space.
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November 2023 by Lizzie Ford-Madrid
Ms. Lisa was amazing and treated me with empathy and respect throughout the entire process. Very clean facilities and helpful staff. Outstanding customer service!
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September 2023 by Lindsay Brennan
Ms. Lisa is very friendly and professional! She made moving in a breeze. The facility is clean and well maintained and the price is reasonable.
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September 2023 by Izzy C
Moving is hard enough. Thankfully the location and price for my unit was great. It’s easy to access. Had a few hiccups but the customer service rep on the phone was great and explained the issue and told me how soon it would be repaired. I love that I can use the app to open the doors. Only complaint would be having a map or guide system to tell ya where your unit is if the office is closed. Either in the building or on the app.
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September 2023 by Dyamon C
I love this storage facility. It is always clean and the temperature is always perfect. The most important and best part is the customer service. I have been a customer for 2 years now and I have never had a bad experience. Ms. Lisa is awesome she answers all my questions and her personality is superior. You can tell she loves what she do. She is always happy and smiling, even when she’s calling about a payment she is so pleasant. 1000% recommend.
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September 2023 by Laura Simpson
The storage is climate controlled and easy to access except that door closes so fast you have to memorize the pin. Everyone is helpful and friendly. I wish I didn't have to keep the lock and keys. I feel like it is wasteful to throw it away...
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July 2023 by Timothy Anger
Ms. Lisa was extremely helpful and kind. We had a great conversation, and you can tell that she truly wants the best for anyone walking into her office.
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June 2023 by Andrew Allemand
Ms. Tonya was very nice and answered all the questions I had. Our unit is great! The were all very clean and well maintained.
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June 2023 by Chirstia “Michelle” Love
Ms. Lisa and Ms. Tonya are great. Excellent customer service and provided me with all the information I needed to plan for my move. They even help make sure my storage was close to a loading door. Storage space was clean and felt safe when moving items later in the evening.
