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March 2024 by Passion Gladney
The worst ever messed up my car lock my motor up!! Went no oil leak, when I left car leaking oil!! Do not go to any of them!!
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January 2024 by Earl Peavy
Unprofessional service. Not what a customer expects, after paying $92, from a place who's primary business is changing oil. To start with, they set a big multi gallon plastic oil container directly on my aftermarket K&N air filter, crushing a number of the filter folds, and then spilling oil onto/into the filter. (They had already tried using their oil hose but it was not working correctly). What engine oil changer "professional" employee would cavalierly determine that was a solid place to set and rest something heavy on, let alone spill a lot of oil onto/into? This is a basic domestic small block V8 engine bay, not some high dollar exotic that maybe they are not familiar with. Additionally, they sloppily poured and spilled oil all over numerous parts of my once very clean, detailed and maintained engine and bay. Additionally, there were 5-6 oily full hand prints smeared on my fender's and hood's paint. After getting home I immediately noticed all the oil prints on my paint, then opened my hood and saw all of the spilled oil. I had already cleaned 90% before deciding to take pictures, so they do not accurately depict the number and level of oil spills. A team of men actually has to work to make that much of a disaster. May not seem like a big deal to some because it is "just" an older 2016 Charger R/T Black Top, but some of us owners actually try to take care of our vehicles, outside, inside and underside. My exterior paint and underhood engine bay is maintained to near new cleanliness. For Valvoline employees to have such little regard and lack of respect questions the very basics of what kind of training they receive, let alone what modicum of standards they and the managerial staff are held to. Because some of us customers may not be able to afford expensive new vehicles, please instill in your employees to have a level of respect and institutional knowledge while working for Valvoline, even if they don't respect themselves, because your customers have to rely on their vehicles for their families and livelihoods and have to make them last as long as possible.
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January 2024 by DeAnne Jackson
Always very courteous and attentive. My favorite locations are Airline Drive in Bossier and 70th St in Shreveport near Whole Foods !!
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December 2023 by Lynn swade
Under New Ownership and it shows! This is the place to get your oil changed! Everyone was happy and efficient! They had everything I needed in stock! Friendly and fast service!
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November 2023 by Grant Harris
Nice clean new facility. Has a car wash attached making a true 1 stop shop. Fast and friendly crew and. This will probably be my new go to location.
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August 2023 by Maya Rodriguez Upcycling Artist
This was the best experience very polite staff. I went in for an oil change and they told me I didn't need an oil change but I just wanted to double check. They didn't even charge me.He even told about a back tire that needs to be replaced. I would have had it replaced right there and then if they provided this service.
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August 2023 by Jeffrey Boyd Jr Independent Research Society
Great place and Inspection stickers, when they have them.
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August 2023 by Gerald Cook
Didn't honor their coupon for $25 off and charged for topping off fluids that I didn't ask for.
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July 2023 by Black Guy
No inspection stickers. Supposedly called ahead to the Bert Kouns location to reserve one and never called per the manager.
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June 2023 by Frances Robertson
I went this morning..just needed some air in my tire. The chick let's out 12 pounds of air and says the tire won't air up and tells me I need a new valve stem. I leave and go to a tire shop down the street. They air my tire up in a few seconds, with no issues. Smh
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May 2023 by Emily Herrington
I always choose this location (fern loop) because no matter who is working that day I am greeted with kindness and they always do a great job! Usually pretty fast too. The staff has excellent communication with each other as well as the customers.
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May 2023 by Frances Washington
I have used them for several years.. staff is always nice, but I noticed oil in my garage and asked my husband to check. This is the second time my filter has been loose. Thankfully my husband checked and was able to get it tightened.I will NO LONGER bring my car or my daughters car back here.Service: Oil change
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March 2023 by Trina Mosley
The young ladies there were knowledgeable and fast
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February 2023 by Jessie Ellison Sr
The staff was friendly and easy to talk to. I believe the young lady who helped me was Madison. She was very friendly and we joked while the oil change was being done.
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December 2022 by Huerro A.
Customer service and greeting was great and happy to shift from Take 5 as - take 5 has horrible customer service and still tried to see if improved- nope but now with Valvoline the service and checking in and verify of oil and good service is above average and would recommend this place over take 5 -
