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January 2023 by #FASTASSTYRONE
Tool rental comes in hand when you're building things instead of buying the part you can rent it I dealt with Pam and fam and they were great help perfect customer service
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November 2021 by Bennett Upton
I've been here several times and always had a great experience. They give you the benefit of the doubt on damage/wear, are always friendly and knowledgable about their equipment. Now I start every DIY job by seeing if they have the equipment, and if they don't, I probably need to hire someone. Professional gear at a reasonable price with knowledgable service; the only place in town.
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June 2021 by dee henderson
Its where you rent tools
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May 2021 by Doug C.
The website lists 3 machines of one type for sale so I drove here to get one. The guy says it's for sale and listed but needs a part so i can't buy it. I said so it's not for sale. He said yes it is but we can't sell it. I say why is it listed he says because it's for sale come back next week. I said it won't be here so how can I buy it or reserve it to pick up after repairs. He said you can't. .I called customer service he said he can't help me and there's no way to make a formal complaint at home depot but he will share my concerns.This store has been a mess for a few years now but that's just obnoxious.The impression I get is they have typical Home Depot take it or leave it attitude.The Bossier store is better but I think I'm holding this against the main company.So no more commercial card or personal . The both will turn blue real quick. That's 220 houses I buy for.
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January 2021 by pawpaw walston
Great , I rented a RT 135 loader / bobcat. Worked great and no extra charges, I call that a win . Also very Friendly.
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August 2020 by LA'QUEISHA WILLIAMS
The tool rental customer service representatives are extremely rude at the Bert Kouns location. They speak very fast and not informative at all. When you ask questions they act as if they have better things to do. Mr. Morris was the extremely sarcastic. I will buy a $2,000.00 tool before I rent from them.
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June 2020 by John Singley
Had hard to find tool for rent. Made job faster and more $$$......jt
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December 2019 by Rocky S
Always get raggedy that are going to break or bust when in use therefore you are responsible for breaking or tearing up their equipment when it wasn't even your fault
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September 2018 by Edward II
They have just about any tool you might need to rent. They even have heavy gardening equipment. The staff is great and they know what they are talking about.
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April 2018 by Tommy Cupp
Lousy service! Scheduled delivery of materials for contractor to begin project. Their paperwork stated delivery would be between 6am and 8pm on April 10th. At 6:00 pm I called store and was told that a delivery department rep would call me back; no return call received and no materials received. To make matters worse I was charged 79.00 for the delivery. Will use Lowes in the future!!!
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November 2017 by Guy
Knowledgeable and friendly staff. This was my second time renting a tool from there. First time it was a stump shredding machine, this time it was an auto-feed drain cleaner. Both tools worked as expected and saved me money by doing it myself. Will definitely return there as needed.