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August 2024 by Tequilla Williams
I was told to arrive at 7:30am to recieve an inspection. Only to arrive at the facility and be told they do not do inspections. The only way to I would be able to get an inspection is if I selected them as my repair shop. There is a 4 week wait and once the car is in the shop then I would recieve an estimate. Then the gentleman proceeds to tell me if I just want the money I can go through the insurance company. I'm like Sir do you not see my car, I want it fixed!!! I never been more insulted in my life, its sad that in 2024 people will still play on the intelligence of women. I will never return nor recommend anyone to this place.
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July 2024 by Sysica Hazelton
Horrible customer service experience with this place. Man was extremely rude and they didn't give any updates or info to our insurance. We basically had to call the insurance and the insurance had to call with us on the phone for them to find out any thing.
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July 2024 by Zachery Walker
They talk good but will mess up alot if you don't check your vehicle
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June 2024 by Melissa Freyou
I went with a friend of mine to the collision Center so they could look at the hail damage on her car. We were waited on right away, and after they inspected the car, we were on our way. I would definitely use the collision Center for myself if the need strides. They all did a really good job!!!
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May 2024 by Christopher Ruff
Shelby and his crew did an awesome job! It was estimated to be completed in a week and they had my truck back to me in 3 days.
Highly recommended. Hopefully I won’t need to be back but if I do, I’m calling Shelby.
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November 2023 by nicholas lindner
Nice people and great quality of work.
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November 2023 by Keith Cottrill
Super shop, very professional and customer oriented.
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September 2023 by Natalie Calk
Mr Shelby and his staff are courteous and always helpful when aligning you back for the road. He will handle all details and make this a smooth process for you. I have found some of the other collision places to be half hampered with customer service, not Shreve City Collision. Highly recommend this repair shop and worked well with insurance & state inspection requirements for reconstruction of a title. Owner was thorough & detailed to work with.
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September 2023 by Regina Taylor
Fix everything just perfect
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August 2023 by Rebecca W.
Worst experience ever, I have never been so insulted in my life. I went there to get an estimate to fix damage that happened while I was driving my brother in law's vehicle. It is an older vehicle but in great mechanical shape. When Shelby Townsend came out to look at the vehicle, he told me that the vehicle would be totaled by the insurance company. I explained that my brother in law is not in a position to replace the vehicle and I was driving it, so I needed to fix the damage. I told him sometimes doing the right thing stings. He then told me that I would have to pay upfront because they would not want to have to repossess the vehicle. ??? because I am driving an older vehicle I can't afford to pay?So, I guess if you have an older vehicle that you want repaired this is not the place to go.
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June 2023 by Chris Rondeau
I have visited this shop more then I want in the past year... but they do good work and Shelby is always friendly and willing to help.So if you need a body shop give them a try.
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May 2023 by Michael E.
From Shreveport, LaI went to get an estimate due to what I thought was deep scratches on my front bumper that would need repair and painting. The man that was to give me the estimate looked at the damage, and told me that he could clean it up 90% by hand and to let him try and then decide if what was left was worth about $800 to completely fix.After he did his magic, I could barely see any mark.No charge and a pleasant good bey. This is the type of place that give one faith in people!
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March 2023 by Jordan Ary
Was not a welcomed environment. No customer engagement whatsoever. Cannot give my business to anyone who doesn’t engage with their customers.
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February 2023 by Paul Victory
If you're looking for a place to take your vehicle, YOU'VE FOUND IT. I cannot sing their praises enough. Shelby and his crew took great care of my ride, were reasonable, and I'm sure thrilled State Farm with how quickly they were done.Service: Body & Trim
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November 2022 by James Mcguirk
They do great work at a fair price but the level of service truly sets this place apart. Unlike many other auto (or home) repair businesses I’ve used over last few years, these guys not only did the job in a reasonable amount of time but kept me informed throughoutService: Body & Trim
