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November 2023 by Roxanne Rice
Very easy shopping experience. Helpful salesman, Obie Spears. Answered all questions, gave us time to discuss and look around. Helpful and courteous financial staff. Furniture delivered in excellent condition. Highly recommend this business.
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November 2023 by David Burch
Power surges fried my freezer. I needed one today. Looked on line for an upright freezer and of the half a dozen places I checked, no local big box retailer had one in stock. Then I checked Ivan Smith Furniture, they had 21 (twenty-one) in stock. I called, it was easy, they can take your credit card over the phone or you can go by any store and pay. I went to the warehouse and picked up the freezer. The gentleman loaded it into my truck and tied it down for safe travel. Everyone I talked to was courteous and helpful. Now Ivan Smith Furniture is my go to place
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October 2023 by Roger Harp
We received an email on our account that we had a credit from an unused warranty. We went to the store and used our warranty credit to purchase some lamps and a end table. This is the only furniture store that I use. They are well stocked and let you shop as needed without pressure. If you need help they are there for you. Always a pleasure to be treated well when shopping. Thank you .
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October 2023 by John Launius
We just moved from Dallas and needed a couch. We went to several furniture stores and weren't seeing what we wanted. Ivan Smith, on the other hand, had an array of furniture to our liking and the sales agent, EJ, was super helpful and we now have a beautiful, comfortable sofa that is the centerpiece of our living room.Oh, BTW, the purchase process was pleasant and the three guys who delivered the couch were an efficient and fun bunch.We will definitely be back in the future.
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October 2023 by Leshanda Colquitt
Although I was very indecisive about which bedroom set I wanted Obie was patient and professional the entire time. When it was time for my furniture to be delivered, the gentlemen were very polite and got everything setup in a timely manner.
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September 2023 by Shari Pouncy
I feel better now that my concerns have been addressed. It took a lot to get to a resolve, but one has been reached. I’m grateful.
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September 2023 by bill wood
Friendly sales person, Obie, but not over bearing. He let me take my time to browse and try different recliners without interrupting. When I made my decision he was there to help arrange delivery and payment. Cashiers were friendly as well! Nice shopping experience!
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September 2023 by James Monds
The staff was very courteous and helpful. We went “just looking” and ended up leaving with our new bed. We experienced no pressure tactics but the staff spoke openly and provided useful information that we were not even aware of needing. By the time we finished, we felt like bed mattress experts! We are confident in making our purchase and most appreciative of the friendly staff.
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August 2023 by Charlotte Newton
Obie Spears from your Shreveport store, and Derek & Stephanie from your Sulphur Springs store were extremely helpful in helping us find exactly what we were looking for and getting it delivered probably. Thank you all. We love our new sofa.
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August 2023 by John Testa,Jr
We had a very nice young lady to help us. She was very helpful and not pushy. They just happen to carry the Mayo brand of sofas which is what we wanted. Their quality is hard to beat.John
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July 2023 by Desiree Brown
Ken Stokes one of the salesmen at the Bert Kouns store was awesome and amazing!! He was so kind and patient. He was even nice enough to wheel me around the store in a wheelchair so I could make my selections!!
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June 2023 by Brittany Wilson
Ivan Smith's customer service is Top Notch! We had an issue with one recliner of the sectional we purchased 6months ago. It was under warranty and they sent out a team to repair it. When the parts were unavailable they offered us a full refund..store credit or returning to our payment method. We choose to pick out all new furniture and they delivered and set up for free. During delivery an item was damaged and they quickly resolved the issue. Obie and the team in Shreveport are awesome !
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June 2023 by Randy James
My wife and I walked in not knowing exactly what we wanted for our new home. After browsing for a bit, we ask salesman, Ken Stokes about a few choices and colors and he was on it! helped us tremendously. Then the delivery crew showed up. Really professional and helped us place all of our furniture in just the right places. That is after we changed our minds a few times, lol All around a great experience and we thank you Ivan Smith!
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June 2023 by Gloria Watts
great experience...Robin was an excellent salesperson, patient and knowledgeable. I am thrilled with my purchases ; great selection and the quality of each product was impressive. I will recommend Ivan Smith to my friends and associates.
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June 2023 by Hardy Designs
All the employees are super friendly and helpful. We are always taken care of each time we enter the store on Bert Kouns.