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September 2024 by Rich H
No good will give you a reservation even if they have no car
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September 2024 by Lisa Gibson
The worst service I have ever received in my entire life! No one knows what’s going on!! The Customer Service rep. in the office are clueless. They actually rented me a car with no contract. I signed nothing. The rep told me to go out and take pictures of the vehicle myself. Returned the car to switch into a different vehicle that hit my card for $1800. The deposit should have been $700 now they tell me they can’t do anything until I return the vehicle. You can’t reach a supervisor I don’t know how they stay in business! Whatever you do, don’t rent from them!
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July 2024 by Joseph Howard
Booked a sedan through the Youree Dr. location, 4 days in advance for a surgery appointment in TX on the day the sedan was to be picked up no one called and NOONE ANSWERED THE PHONE NOONE EVER USE THIS POS COMPANY AGAIN
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June 2024 by Matt Crosson
Had a reservation set two weeks in advance. Received emails to be ready and went to pick up my vehicle and no cars were available. The staff person said to go to Enterprise. I emailed the store manager and have not gotten a response for the poor service. I would not trust this location to fulfill their reservations.
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June 2024 by The BDLR Family
This Car rental place has gone all the way to the bottom they never have a car even if you have booked a month ahead it’s always some mess gas is never in car I booked a mid size car for vacation I go to pick up car it’s a lil small compact car kids where uncomfortable entire ride I was charged for mid size car he did not accommodate the price claiming it wasn’t a price difference which I know is a lie I’m a rewards member spend plenty money with these guys this location is horrible and the new guy is worse he tried to charge my insurance for a tire that had a nail in it the oil change light came on it’s just downhill in that place it use to be so friendly need new management asap the car rental place on youree drive please don’t go here you will be disappointed everybody need to be fired especially the guy they have in there
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June 2024 by Hani Gamzr
Me and my family will never be renting here
The guy behind the cashier refused to give us his name or corporate with us and he mentioned something about our race
My kids were crying and this is one of the worst disgusting experiences it ever have happened to me in the USA
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April 2024 by Misty Bryan
The staff was very rude and accusatory. I felt like a criminal while I was in there. I will be reporting the incident to hertz. They were rude, unprofessional and I will never recommend hertz to anyone.
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March 2024 by Lukas S.
Attention to the Germans!We booked a car, paid for it and wanted to pick it up on time.The car was not available, we were told this half-heartedly and then asked if there was anything else they could do for us. When we then said we wanted a car, the employees simply served the next customers and ignored us from then on. After an hour we left without getting any information, confirmation or anything like that.Do yourself a favor and go to Enterprise! We went there, got a car straight away, were treated very kindly and even paid less than at Hertz!A week later we still haven't received any information from Hertz and have been stuck with the costs so far!
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March 2024 by Jeanette Miller
Workers are thieves
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March 2024 by Devonte Small
Hertz is horrible for 2 days I’ve tried to call multiple times and all I get is the phone ringing and ringing with no answering machine to even take a message which is totally unacceptable what they want us to do drive to the location just to talk to them no way I was at working trying to call them 30 minutes straight with no answer as I was headed to location this is very sad
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March 2024 by Dan Gonzales
no cars no customer service
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February 2024 by Tamara Rachal
Reserved a vehicle on the websiteCalled to confirm and arrange for service pick up. The receptionist was rude about the situation. “I cannot book a last minute vehicle. What if someone who has booked two weeks out needs the vehicle and i give it to you!” I can let you know in 6 hours.How do these companies not know what is available and what is reserved?Cancel!!
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December 2023 by gerald pinchera
HORRIBLE car rental experience!! Completely unprofessional place, not sure how they stay in business. Would give ZERO stars if possible. Car reeked of cigarette smoke when picked it up, asked if had another car said no all they had. I hated driving car because not a smoker and neither is anyone in my family. When turned car in they charged me $275 saying it smelled like smoke or for cleaning, I have no idea exactly what for-- ARE YOU KIDDING ME??? I turned the car in in same condition I received it. This was after charging my credit card an additional $125 without any explanation a week after returning it. Called and talked to manager at location when 1st found out about the smoking smell /cleaning charge (they never sent me email when turning in rental about anything), she said they would get it taken care of, I assumed all was done. Got bill in mail from Hertz for the $275 charge 3 weeks later, they told me contact local Hertz, have called and left over 30 messages for manager at Youree Drive location who has STILL not returned my call. Got in touch with Bossier Hertz location (because Youree Dr would not return my call) and they told me that I have to take it up with Hertz billing dept. This is also after renting from same place (Youree Drive) in Feb 2023 and the rental car reeked of marijuana smell so bad that had to take it back in and tell them. I tried to get name of general manager or owner of the Youree Drive Hertz and they would not give it to me. I will NEVER do business with this Youree Drive location again and will also tell everyone the same to avoid this place at all costs. WORST RENTAL EXPERIENCE EVER!!!!!!! I will be contacting the BBB and also possibly an attorney!!
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December 2023 by Niketa W
If I could give this location 0 stars, I would. Made a reservation on the Hertz website (NOT a third party site for which I would understand lack of insight into available inventory) after having car issues on a Sunday. Got confirmation that day for an 8am booking on Monday morning. Took an uber across town and arrived at 8:15 only to be told by some rude, dismissive, unempathetic employees that they didn't have our class vehicle, but that I could pay to upgrade to the next class up for an absurd additional daily price. I was told that this upgrade practice is no longer complimentary, despite the fact that I have been offered this multiple times in the past when the car class I booked (and was CONFIRMED) wasnt available at time of pick up. When I found the same upgraded class of the car that they offered me on Hertz's website (for waaaayyy cheaper than i was quoted), I was given permission in office to book at that price to secure the car they had available. They entered my information into the system but told me I had to wait 1 hour before I could actually secure the rental. We walked to a nearby store to wait. During that time, I called the store again to confirm that there were no issues with the reservation and was assured that we were all set. 10 minutes later (about 40 minutes into us waiting the additional hour to pick up the car for the new booking), I received a call from the same associate saying that the manager had arrived and even though the car was there, she was now saying that the car was unavailable. We walked back over to speak with the manager, and she all but confirmed that they had a car available, but that we could not have it. We were forced to leave empty handed. This location is terrible. The employees don't know anything and cant answer basic questions, and they are poor representatives for the company and for this farce of an office. I was told misinformation at every turn, and I cannot believe businesses are allowed to practice in this way. We wasted hours of our work day and could have easily pivoted to book at a competing company the day before if we had just been given the courtesy of advanced notice about the lack of car availability. Further, Hertz's website needs to actually reflect in real time what they have in their own inventory.
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December 2023 by Bacardi Hayes
I bought a soda and stood in line. Before I could say a word the attendant told me that they don't have any more cars. Without a reservation number she told me that everything was overbooked and that unless I had a major credit card none of the places in the airport would have been to me. Is five other people came after me and got their reservations I called my lawyer. The lady is racist and I'm ethnic.
