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November 2023 by Vαη†εɾίкα
DHL is the absolute worst delivery company. Such a hassle to deal with. Delivery driver does not follow directions and customer service is rude
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August 2023 by Dionne Green
Went in yesterday the service was great. The staff was very nice and really helpful I had no idea what all I needed, but with the help of the staff I was able to take care of everything. I will be back.
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April 2023 by Bent Water
Used DHL on international shipping and never once had a problem. Usually the package arrives earlier than expected. I have had problems with FedEx and UPS but not DHL.
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February 2023 by Laura Ann Craft
To preface, I read more bad reviews rather than good reviews which made my heart sink regarding obtaining my shipment on time.I decided to watch the DHL website regarding my package, and while yes- it was placed on a hold, however the hold was very brief. I received my package well within the delivery range (earlier in my opinion) and it was delivered during a terrible rain. The driver was very friendly and professional.I feel that people are quicker to write reviews from a negative aspect rather than a positive. If you are receiving a delivery from this location- consider giving them a chance. Be kind and courteous to who you come in contact with and they’ll enjoy their job a little more.
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February 2023 by Jenny Woods
Have been trying to get my package from them and i gave them both my adresses because they couldnt deliver to one and the other was an apartment and said the address didnt exsist so i called making sure the address was right and apparently still had problems finding it so they handed over to usps and now im tracking my package and its heading a different direction 2 hours away from me. Now i wont recieve the package another week or so. Very fustrated.
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November 2022 by Mitchell Brian
I've never gone into the DHL office, but I've had monthly packages from Japan for about 14 months now and they have always shown up on time. I usually request they knock loudly and they always do. When I've done signature release they take photos of them leaving it at the door/the apartment number, etc.
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August 2022 by Ellen Allen
Not worth the hassle!!! You’re better off using Fedex or UPS. Customer service sucks. Everyone lies just to get you off the phone. No one is credible. There is absolutely no structure.
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July 2022 by Konstantin Dolgan
Consistently hold packages at their location instead of delivering them. The last package was delivered to a wrong address by DHL's mistake and they accepted the signature of some random person. They don't care about their customers or business. Even USPS is a better provider compared to DHL. They may as well just shut down this location so people won't have an option of using DHL for shipping to Shreveport and would not have to experience the terrible experience DHL in Shreveport provides.
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June 2022 by TJ Peevy
DhL is literally the slowest parcel delivery service there is. Absolutely would not recommend to someone I didn't like I'd just recommend usps or ups hell I'd even recommend FedEx over this joke step up or step off DHL..
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May 2022 by Debra Thomas
I received a package delivered by DHL today that was meant for my neighbor. This is the second time this has happened. I delivered the package the first time, but not today. The delivery person did not ring the doorbell. Just left it at my front door. I called DHL and using the tracking number there was a message that the package was delivered to the right person and he/she had signed for the package. All lies. I would never want a package delivered by this company. They need a negative rating.
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May 2022 by Ronald Cookson
Absolute garbage service! Customer service representatives are professionally paid liars! Was told my package would be delivered by the end of the day today was given an amended delivery date and still no package why bother telling me it's going to be here and require me to be here to sign for it if you're not even going to show up! And on a Friday too!
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April 2022 by Nathan “Hollywood” Elliott
Horrible service. I own a manufacture overseas and we have a store here and design custom clothing. I pay for 3 to 5 day shipping out of our facilty weekly. Our packages reach the states everytime within 3 to 4 days in Shreveport. Then Shreveport decides to hold on to it for a whole 7 days. Only 50 miles a way and holds all of my packages for 7 days. Everytime I call customer service, they would just lie to me until I drove over there myself seeing that the office was locked at 10am when it was suposed to open at 9am. I banged on all garage doors until I finally got an answer. I was asked to wait outside for over 30 minutes in 40 degree weather until they finally opened up the front doors to the lobby. I watched employees show up at 1030am running to the back to clock in. Over 1.5 hours late. As I waited for my package, other customers were pulling in to ask for their packages because of the same reason. We have now switched to UPS and are getting all of our packages in 3 to 5 days. DHL still struggles and is the reason they sold in the first place.
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April 2022 by Damon Mathews
Package was scheduled to be delivered 3/8/22. Still haven't received package as of 3/14/15. Called multiple times, finally just gave up package has a hold for absolutely no reason.Worst shipping company I have ever had to deal with.Will absolutely never use again.
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April 2022 by Christopher Maddox
I ordered some very expensive jewelry from Israel for a birthday gift. Package made it to Shreveport dhl and they wont deliver it. I reported this to FBI.
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April 2022 by robert last
They have been delaying packages for 4 days once they reach the final destination facility. And then they can't even get the package delivered on the day of delivery!
