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July 2023 by Jen K.
I was referred to Chevyland Service Shop for my situation from a close family member who had previously had great experiences. Clay Morgan was the one who helped me today and he was amazing!! He was thorough, efficient, incredibly informative and helpful. I was in and out very quickly, with my problem resolved and additional questions all answered! I will be coming back and will recommend Clay to everyone I know. 10/10 I highly recommend going to Clay Morgan at the Chevyland Service Shop!
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December 2021 by sherry edmonds
William Phelps is great!
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December 2021 by Chris Thomas
They did a great job
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July 2021 by Tiffy S.
I brought my vehicle 15' Camaro to this dealership on 06/22/22 for repair based on the findings of a/c compressor less than 3 months ago at this same location. After returning to have said repair complete I was advised additional repairs needed to the core, and coolant door. No problem in having the repairs complete on my end. I was initially advised my vehicle repairs would be complete by 06/25/22 and I would have my car returned. This seemed pretty quick I was anticipating at least being without my car for a week. When I attempted to confirm completion through the assigned tech Sean, I was met with no response via phone. I had to make a pop up visit to speak with anyone (in which all communication led back to Sean). I was then told it's not ready, this is a laboring job and the following week my car would be ready. Still no problem on my end and I simply trusted the process of professionals. After no further updates I attempted to reach out to Sean in which he let me know his personal number would be better to communicate with him, still no response. I attempted to seek help from anyone in the service and parts department NO ONE can as you guessed it can assist but Sean. I was then advised Tuesday of the following week repairs would be complete. As I write this Tuesday 07/06/22 I am now being told my vehicle will not be ready and I quote "might take a little longer than tomorrow". This is not the experience I hoped for in the least and honestly leaves me greatly disappointed.
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January 2021 by Amanda D.
If I could give negative stars I would. The service department had my 2017 Acadia for almost 5 weeks! They called me yesterday to come get it because the part needed is on "back order" and they weren't sure when the part would be in, it could be 6 months or a few days they didn't know. They were short rentals and needed their rental back. They told me their "tech" said my car was drivable until they received the part! My check engine light is on because my shutters that open and close to keep the car from OVERHEATING are broke. For me to keep an eye out and make sure the car don't overheat! If it does just bring it back in!! I also have a leak in my car they were SUPPOSED to fix and said they fixed it they DID NOT!! It's now WORSE leaking in water!! Their customer service has become absolutely HORRIBLE!! After purchasing as many vehicles as we have from them you'd think they'd have a little bit better customer service!! The paneling was tore apart. I had to walk back inside to get someone to put the paneling back together because they didn't even do that after they gave me my car! I called and asked to speak to a manager and they refused you let me speak to one! What did they do with my vehicle for 5 weeks you might wonder ABSOLUTELY NOTHING! This last year their service has been horrible every time I take my vehicle in to be serviced they are rude and hateful and you wait 3 PLUS hours just for an oil change. I will never buy another vehicle from them!!!
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December 2020 by Lidia L.
If I could give negative stars o would . Waited 3 hours for JUST a oil change . Then they charged me for a new oils plug cap . My total was $103.00 for a oil change & they tried to force me to get new tie rods (my dads a mechanic ) I don't need new tie rods
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June 2020 by Lex J.
I took my car to go get an oil changed and i was waiting for an hour saying that my plug/cap to drain my oil on my car was too tight and that it could be a unmarket cap from the previous people I went and that they will have to drill it out for $135. I took my car to the previous shop that did my car and they told me that the plug was not unmarket and that chevyland was drilling on the plug and use the wrong ranch to get the plug out causing it to tight. When i call and told chevyland what they did they try to deny everything and say my plug been looked like that. If my plug already looked like that the previous people who did my oil would have notified me and told me to get another one. As you can see in the picture the plug is not a unmarket plug and they use this excuse to cover up their action and blame it on another company
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June 2020 by Courtney T.
This is the worst Chevy dealership I have ever been to . I've been here a few times trying to give them the benifit of the doubt. A basic oil change with an appointment takes about an hour or more! Last oil change they LOST my oil cap closed the hood of my car I drove away and then got a call stating they found it and that it had been RUN over and unusable. They told me to come back and I would get a new one, I came back and still had to wait another 30 min just to get a cap! They never once apologized or offered a free car wash or free oil change nothing! I had another experience where my care check engine light came on and I took it in the told me it was a recall and then cleared the code. I asked what the code was and what the issue was they then said they didn't know . I left and the light came back on and brought it back and they told me they would need to hold the car for at least 4 days ended up being a week and a half! Didn't even get offered a rental or loaner car. Only good thing is staff is usually friendly but they don't give you updates like your car will be another 5 min or whatever.
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May 2020 by Rebecca Johnson
Just purchased my car a couple of days ago and the salesman Patrick Latin was extremely nice and helpful. I didn't want to really step foot on the lot until everything was ready and he made that happen. I love my car and I loved his service! Truly enjoyed the experience. It was quick and simple!!!
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March 2020 by Erica Williams
Excellent customer service! Kimberly Shelton and Viktoria G. Banister were great. They are very personable and professional. My experience was nothing short of amazing. We will continue to purchase our cars from them.
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March 2020 by Keisha Dinkins
Called In on maybe February 26 concerning a warranty because my WINDOW MOTOR is going out nothing very major so found out I’m still under warranty the person I spoke said we’re 5days behind on doing diagnostic test so I will schedule you for March 2nd at 730 things should be caught up by then so I get there today the person said are you leaving your car because we are 2 or 4 days behind I was wondering is this all they tell the customers now but to make this short I said it’s only a motor for my window his response was NO ONE BRINGS THERE CAR HERE AND GETS SAME DAY SERVICE I SAID OK WHT ABOUT A LOANER WELL THE LOANER CARS ARE FOR THE PEOPLE THAT HAS LEFT THEIR CAR FOR 5 days ok so I’m under warranty so I should be covered for some type of car HE THEN SAYS LET ME CALL ENTERPRISE JUST HAVE A SEAT THAT WAS AT ABOUT 745 I didn’t hear anything for about 2 in a half hours until I went to the serviceman and he tells me oh enterprise hadn’t came yet so he calls enterprise 10 minutes later they come to pick me up I got to enterprise the service man didn’t even let them know I was coming VERY POOR CUSTOMER SERVICE THE MAN I DEALT WITH DIDNT HAVE A BIT OF CONCERN AND JUST DIDNT CARE THIS IS THE SECOND TIME IVE EXPERIENCED BAD SERVICE SEEMS LIKE THINGS ARE GETTING WORSE
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February 2020 by Renea B.
When I purchased my car a month ago everyone was very friendly and a great help, but when a month later it came up that I needed an oil change it was a different story. For one thing they should have did an oil change before I ever drove off the lot. On Sat. my car told me that my oil was at 5%. I called on Monday and took it over. I have never been treated so disrespectfully in my life as they treated me. They made comments that were not necessary and then said your car is over there. Well I had never been there before and yes there were some trucks blocking my view so I didn't see it. When I went back in and asked again, the man took my keys, hit the alarm and said follow the sound. I was going to purchase possibly two more cars there this year in cash, but now I don't know.
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January 2020 by David B.
Selling experience was good, but, when my car broke down a week later, they did everything they could to get out of taking responsibility and helping. Terrible customer service. Both the sales rep Ben and the finance manager Caleb were very quick to pass the buck.
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November 2019 by Jennifer R.
This is the third time I've brought my car in for a non unirgent repair. Last time it was because my functioning headlight had slight condensation and this time I was hearin bad slight rubbing sound when turning. I dropped my car off for an appointment at 11 on Thursday and it hadn't been looked at Monday afternoon and they couldn't give me an estimate on when it was going to get done. Three things that could have made this better. The person scheduling appointments either needs to provide an estimated time to be seen, or let you know if the que is long for nonurgwnt repairs. I can't get rental reimbursement until the car is looked at so to have it parked at the dealership for almost 5 days is u reasonable. I could have rescheduled the appointment for the following week but no one was up front on the que. if dominoes can estimate within five minutes of when my 20$ pizza is going to arrive how is Chevy so inept at projecting when they will be able to get to my $75,000 car. When I expressed my concerns I was met with "we only have 20 techs" and we have drop offs. To which I say calculate your avg number of drop offs and the average time it takes to asses a vehicle and use that to determine how many appointments you can schedule. I was also told that if I scheduled it a week in advance I could get a courtesy car after my car had been there for almost two days. And I would be on the hook for the rental if it is a non covered repair and they could take days/weeks to find that out at which point I've already racked up several days of rental fees. And no one mentioned this when I booked the Appt. I was also told that the appointment was a drop off not an appointment to which I ask why take drop off appointments. I could just bring it anytime they are open? That doesn't make sense the word appointment means all parties set that time aside to handle the task/meeting. Also, they were texting me the day before to make sure I brought my car in on time. Why. They weren't even going to look at it. The last straw was after I tried calling Saturday and Monday to get an update. I was promised a return call once they figured out where it was at. I didn't get a call before they followed for the day so I was out of a vehicle for another two days. On Monday I called back after being promised a call back that morning. I asked if they could give me a quick call and let me know if they weren't going to get to it so I could pick up. Three hours went by and no call back. When I called back my advisor had went to lunch without returning my call. I asked her to see if they started my car. They said they hadn't. I asked them to get my car ready I'd be there in 20 minutes to get it. When I arrived they hadn't reported that to my advisor and my car was in the back getting ready to be started so it wasn't ready for me to take and they inaccurately reported ya status. Causing me to be late to work. Had that advisor called me back before lunch all that would have been avoided. All this to say why can dominoes predict how long it will take to get my order and you can't tell me what day/week you're I'll get to my car. If I didn't love my car so much I'd trade it to never have to deal with Chevy again and I definitely won't buy another one. I read their reviews after and found several people had the same experience.
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March 2019 by Jeff M.
I'd give 0/5 if I could. Worst place to have your vehicle serviced. I dropped my vehicle off at 8:30 and did not hear from them until I called at 2:30. I then asked how long it may be and I was told 1-1.5 hours longer. I show up around 4 thinking my vehicle should be diagnosed and they tell me "it'll take the rest of the day". I ask if they have a loaner vehicle and they tell me no. I guess they were expecting me to sit there the rest of the day. I asked if I could have my keys and I was told they highly advise that I don't because I'll have to pay a diagnostic fee. However my vehicle was under full coverage warranty. It was as if they were keeping my vehicle hostage, telling me I'll have to pay a fee for something that is covered under a full warranty. 5 o'clock comes and the serviceman tells me they found the problem and wants me to leave my vehicle there. HAHA! Yeah right. I guess they just expected me to walk everywhere. I went to Red River Chevy immediately after and they took care of everything professionally, promptly, and exceptionally well. I had a loaner that day and my vehicle was done by noon the following day. The bottom line is the service department at Chevyland lacks communication and consideration for their customers. I'll never return there.