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September 2024 by Breanne Rainey
We were on a roadtrip from Texas to Georgia and our windshield wiper motor broke and we knew it was a long shot but we looked for an auto shop and this one has the best reviews so we came and they are literally the nicest people ever! They looked at our car and tried to find the part for us and everything! Unfortunately the part wasn’t available but they still put a wax on the windshield to help the water bead off. My husband and I had been up and driving since 2am so we were tired and stressed but these guys really made our day. If yall need your cars serviced definitely come here! Thank yall so much!
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September 2024 by Kristen McGee-Cassels
I got a flat while driving down Kings Hwy. I had just enough time to swing into Broadmoor garage. They were so nice and fixed me right up!
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August 2024 by Ellen Grant
Customer service is impeccable. Will definitely recommend
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August 2024 by Diane Collette
This was my first visit to the garage. I was very impressed with their professionalism and kindness. They gave me a quote. They explained what was wrong. They even got me a ride to work with Lyft. I will definitely be using them again if I have car trouble.
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August 2024 by Chuck Tiller
Door does not open with a key. If you do not have the fob you are locked out.
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August 2024 by Ricardo Rivera
Outstanding service!!
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August 2024 by Gerald Schildt
Broadmoor Garage did a great repair job on my 2007 Dodge Ram. Would definitely recommend them!
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August 2024 by Mary Vernon
Thank you very much for your fine work on my car! Your team is both kind and professional!
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August 2024 by Thomas Williams
DO NOT TAKE YOUR VEHICLE TO THESE PEOPLE!!! I have to say that Eli and Tina are very professional. They both do an amazing job in helping the customers. However, the store manager Jacob is extremely unprofessional, rude, loud, abnoxious, and extremely ignorant when it comes to vehicles. I paid this shop over $2,300 to do some repairs to my truck. The repairs were only $2100, but they add a $45 fee for whatever, and a $155 diagnostic fee to tell you everything wrong with the vehicle. They sent me the invoice total to my phone, and then I had to agree to the charges and sign. When I got to the shop to pay and pickup the truck, Jacob tried very hard to over charge me close to $300. The only reason he was not able to do that was because I saved the document on my phone that showed the agreed upon price. One of the things I paid for was an oil change. 4 days after I picked up my truck I checked the oil and it barely had anything in it. The oil was not changed. I took the truck back to them, and Jacob told me the valve cover and gasket needs to be replaced on one side. I asked him, if that's true, then why didn't you catch that in the $155 diagnostic charge? He replied, we are human. He might be human, but he is definitely NOT a mechanic and knows nothing about cars! It doesn't take a mechanic to see oil dripping on a vehicle! The reason is because they didn't care to look, and charged me $155 for nothing! After Jacob told me it would cost another $550 to replace to gasket and valve cover, I started to ask him if I would be charged another $155 diagnostic fee and another $45 whatever fee, but before I could ask he cut me off and started throwing a temper tantrum like a little child, yelling over me, being extremely rude, and then told me that they didn't make a penny profit on the over $2300 that I paid them for the work they did, and continued his child like rant. I wanted to think about it, and then asked him for a printout of what he says needs done, then he gets angry and says no, I do not want your business or money, and walked away. I was stunned! I couldn't believe that the manager of this store was so unprofessional, and on top of that he was running off business. As a business owner myself, I can say that if anyone in my company ever run off a paying customer I would fire them immediately!!! I then called the GMC Dealership to get a quote on the same thing Jacob quoted me on, and the dealership is $100 cheaper than Jacob's quote. I also checked with GMC on the other things that Jacob did, and Jacob was several hundreds of dollars more expensive for far less superior work. The dealership is supposed to be more expensive, not the shade tree shop! I was very surprised to see the dealership as cheaper than Broadmoor. Not only is the dealership cheaper, but they are much faster, and the dealership customer service is professional! Unlike Jacob at Broadmoor! Take your vehicle to your local dealership, that is the lesson learned. The only way Broadmoor could get any better is if they fired Jacob IMMEDIATELY, and replaced him with Tina. She is very nice, curtious, and professional. All traights you need when dealing with customers. Eli should be promoted to Tina's position, and then you are in good shape. Jacob is running this place in the ground, and losing business instead of creating business. I hope the owner sees this review, and takes it seriously, because this child (Jacob) is hurting your company tremendously! I've been working on vehicles for over 40 years, so I know a few things, I'm just old and can't do the things I used to could do. I have forgotten more about vehicles than jacob will ever know. If you gave this guy a broom, and put him in charge of sweeping, he would screw that up. I will continue to do everything I can to cost this company to lose as many customers as possible until they get rid of this child.
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August 2024 by Jake Gentry
Got my jeep in and out very quick! The service was excellent.
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August 2024 by Regina Anderson
The people at this garage were very friendly and professional. They told me all of the issues I was experiencing and gave me a quote that I was satisfied with. Thank you for the excellent service.
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August 2024 by Kirsten Blake
Amazing service! Thank you a bunch!
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August 2024 by Laura Crawford
Great work, efficient and courteous! We have used them for many years!!
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August 2024 by Adam Gray
I has a superb time. Everyone was nice.
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August 2024 by Robert Deen
Great service honest people you can trust, Did a excellent Job on our car.
