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February 2024 by Vicki Ott
I walked in to find someone near the door looking for a customer. She spent time up front inquiring and discussing my needs, then helped me with two separate issues. As we waiting for my old phone data to transfer to my new phone, she (Shannon Shipman) and I exchanged chatter about ourselves and our family. I left AT&T feeling like my phone needs were met and I gained a new friend!
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December 2023 by gena davis
Great customer service
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November 2023 by Ouida Pecanty
I had a great experience at AT&T on Bert Koontz Rd. Trace was very knowledgeable and made me feel comfortable. He saved me money by asking lots of questions to fulfill my needs. I hope he is still there for my next visit.
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October 2023 by Tammy Heggenstaller
Laura the CSR was wonderful. She was prompt in helping us , great customer skills. Answered all my husbands questions he had with a smile on her face.
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October 2023 by Nequsha Nash
None of what I wanted was in the storeI would've bought moreThe rep could've had a better sale than just the phone that was orderedI really wanted to walk out with my phone a screen protector for that device and a couple other devices as well as a case and privacy screen protector but none of those items was in the storeThe rep did his best with what he had
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September 2023 by Spencer Sonnier
Mrs. Emma is the sweetest and most helpful person ever! She helped with some changes to my plan and was so enjoyable to sit and talk with while she worked. I will definitely do business with this location exclusively. Thank you!
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August 2023 by Philip Stegall
Laura Porter, helped me get through a fraud situation where a scamner got my personal info and made my bill almost 2000 dollars she got me through it and the management is A1. Im treated like family and never a problem anytime i come in. Best AT&T store in Shreveport, Bossier
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August 2023 by Frankie Edwards
AT&T on Bert Kouns was on point with great customer satisfaction in all aspects. Shout out to Lauren at this location. The greatest
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August 2023 by Ms Wynn
Highly recommended Shannon was great very helpful and informative process was easy came out with some great deals I enjoyed every moment.
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August 2023 by Linda Bush
I went to AT&T on Bert Kouns feeling that my problem with my phone couldn't be fixed, I was soo wrong. Brandon fixed my phone like magic and with a smile. I wanted to hug him. Thank you Brandon.
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August 2023 by Ali'yana Jackson
I went in the store last minute and my rep Lyndell grab us right a way I didn’t even wait a minute. He was such a sweet heart answered all our questions and had small talk with us made us feel like FAMIlY of AT&T . I would have gave him a tip if we were able to do so . Combusted service was at 10. I would encourage everyone that goes to this location ask for Lyndell.
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August 2023 by Bridgette Maney
The rep Stacy was professional and very friendly she made me feel like family…I would recommend friends and family to choose AT&T ….I will be a customer for life
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July 2023 by Angela York
Promptly greeted and assisted with my need to purchase a new phone. Joseph was very knowledgeable and courteous! I appreciate my AT & T Store!!
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July 2023 by M L
Service was excellent! The rep, Laura, was absolutely THE best representative that I have EVER encountered in an AT&T store!! She took time to answer all of my questions completely and gave us every bit of information that we needed! Shout out to her!! Hope she stays around because she will be the one that we will look for anytime we need in-store service/assistance!!
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July 2023 by Aliyana Jackson
I went in the store last minute and my rep Lyndell grab us right a way I didn’t even wait a minute. He was such a sweet heart answered all our questions and had small talk with us made us feel like FAMIlY of AT&T . I would have gave him a tip if we were able to do so . Combusted service was at 10. I would encourage everyone that goes to this location ask for Lyndell.
