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September 2023 by Victoria Mitchell
Wow is all I can say ! Customer service was phenomenal. I know getting a new phone and transferring data etc can be timely, but the two reps at this store made the process so easy. Tye and Nikolis were very nice and knowledgeable. They both possessed great personalities and greeted each customer that walked in. This was my first time at this location & it is definitely my go to now for my cell phone needs.
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September 2023 by Spencer Sonnier
Don't bother with this location. Came in to make some plan adjustments since the app and customer service line can be a pain. I've did this at many locations across the states over the years I've been with AT&T. The two gentleman working on the morning of 9/15/23 could not have been more dismissive and unhelpful. I kept explaining to them that it's easier to come in and handle this in person and they ultimately told me "they don't do that here". Don't waste your time with this location.
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July 2023 by Joseph Burgess IV
Katara is the best. Helped out with my upgrade and make my experience worth it!
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July 2023 by Gerald Wright
Katara, Ty, and Shelby all are great people keep them in store.
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May 2023 by Jae Mikell
Katara has completely turned this stores attitude around! She has phenomenal customer service. I’d rather go here than any other store I’m town just to know I’m comfortable! Awesome job ATT
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May 2023 by Regina Adkins
Great service! Traded my old Galaxy S7 for S23. Ty did a excellent!
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March 2023 by Cassandra Mariee'
Shoutout to Tye for the good and speedy service on yesterday. I actually left another AT&T store; came there and got taken care of quicker than the one I was at; that had more than one worker. Tye did an AMAZING job multitasking each of us being the only worker. Keep up the good work Tye ?.
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February 2023 by Brian Ybanez
Went in on 1/6/23. Knew exactly what plan I wanted, what phone, and what promotion I wanted to take advantage of. Sales Rep refused to put me on the plan I wanted, and not add features I did not need. They WILL lie to you saying “their system does not allow us to put you on this plan” and to call ATT after the phone is activated. Folks; this is so they can close a bigger sale. Do not fall for these lies. Do not go to this authorized retailer. Go to a corporate store. Terrible experience for a “new” att customer.
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February 2023 by Vee Clark
I paid 100 on my bill January 7. I received a text stating that if 91.50 wasn’t paid I could see an interruption in service. So at this point I am calling inquiring how can my service be interrupted if I paid 100 in cash on Saturday. Well long story short as of today no one has been able to tell me what happened to my money nor has anyone tried to make contact with me. I did make a police report and reached out to upper management and have not heard back from anyone.
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February 2023 by Spencer Kendricks
Great service and great reps at this location. I will be returning in the future and sending family and friends. ⭐️⭐️⭐️⭐️⭐️
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November 2022 by C C
Tye (hope I spelled it right) was the best. He made the purchase enjoyable and was a pleasure to talk with while we did our transaction. My son and I will definitely be coming back thanks to the great customer service we received.
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October 2022 by Alex Pifer
Definitely recommend coming to this store for all your AT&T needs! I came in for an upgrade and worked with Stevie, she got me everything I needed and made sure I knew exactly what my bill would be! Ask for her!
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October 2022 by Robbie Johnson
They figured out my Samsung phone issue had it fixed within no time , A+ great people at this location
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September 2022 by Melissa M
If you upgrade your phone here they will add to your bill. WITHOUT authorization. They will give you insurance even if you do not ask for it. They will enroll you in programs that cost you money AND NEVER ASK YOU.THEN.....its YOU who has to get on the phone and fix it.I want to give them less than one star. Horrible people.
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July 2022 by Betty Thomas
Thank you Michael for being so helpful to be on yesterday and today in the West Port ATT store. Your were so polite and very patience in assisting me.
