-
January 2022 by Debra Morrell
* Everything worked out well! We had heating/air installed. Had to wait almost 1 week or longer for supplies related to COVID.Services: Heating system installation
-
January 2021 by Carmen A.
Had a good experience using Sears to replace our windows. The gentleman that came out to give an est was knowledgeable and friendly. The installation crew worked quickly and efficiently. Worse things I found was a few nails, maybe 5, that they missed. I would use them again if we I need to redo another homes windows.
-
November 2020 by Shirley Price
Very impressed with the windows installed by the installation team (Josh and his co-worker). Cleanup was great! Masks were worn and they practiced social distance. They were also very courteous, and answered all questions. Thank you
-
August 2020 by Kim Macoy
We had windows installed this weekend. I love the windows we can already see the difference with our ac unit. The crew was great. They worked hard and got the job done quickly. They left no mess behind. We were very impressed and would recommend that crew to everyone.
-
August 2020 by faye morvant
very satisfied with our new roof. the crew was great and hard working ,the supervisor came after they finished got on my roof and inspected work. they cleaned my yard of any debris. would highly recommend them for home improvements.
-
August 2020 by Rana Mansour
The worse place to invest in ac unit. They canceled on us 4 times when our ac unit went out. We have called numerous of times and they don't know why or who canceled the service. We finally had a technician come out, he demanded that we have a latter for him to get into our attic. He claimed our attic one was not safe. Which I have been up on several time's. He refused to fix our ac. What happened to this company? I wouldn't have even given the one star.
-
August 2020 by Karen Henderson
After some initial difficulties on my end, the coordinator at Sears and the second installation crew was amazing and did an excellent job getting things done and done right.
-
November 2019 by Delores J.
I'm not satisfied with the project Sears done to my bathrooms. The project took longer than expected and my bathroom is not only smaller than they were, I lost my counter space. The technician was difficult at times. Scheduled appointments were cancelled several times. Material was not delivered timely delaying the inevitable. The technician went on vacation during the project. Sears billed me two months before services were render. 25.000.00 and we still had to purchase the toilets. My maintenance crew where I reside states that I got over charged. I would not recommend Sears to do any more projects to anyone. The are not reliable.
-
November 2019 by mcdaryon jordan
* Great install team but sales and home office sucks
-
November 2019 by Joe Thompson
Came by on time with speedy install.
-
November 2019 by Cori Levitt
Terrible customer service! First of all, the only appointments you can get with them are scheduled with a window of 8-5 so you have to take the entire day off of work just to have them come out which is ridiculous. I should have realized then that I should choose a local AC company for this maintenance call and not Sears with a customer service call center to have to go through. I have a 1 year old Rheem system, top of the line. The AC app that connects with my phone notified me that it was time for a maintenance call because they recommend maintenance once a year. I scheduled with Sears and they came out and did the cleaning. Cost $129. Obviously my 1 year old system had no issues going into this maintenance call, it was just time for a cleaning and I did that. By 3pm the same day I started getting an alarm going off on my phone that the float switch has tripped. This means that the drain line is clogged. This prevented by unit from cooling the air. So now I am in a hot house and I called Sears customer service to send their tech back out to fix their error. Well, the customer service people speak english as a second language and it took quite a lot of explaining what happened for them to understand. They tried to schedule me for a future date with again another service window of 8-5 and charge me $69 to diagnosis the issue!!! I asked to speak to a supervisor and he was even more rude then the first person, he explained that they did not cause my unit to malfunction and I was going to have to pay the service call to diagnosis the issue. I told him that is unacceptable, it is a one year old unit that was not malfunctioning prior to this cleaning and 3 hours after their maintenance it malfunctioned. I also find it unacceptable that they couldn't immediately send someone out to fix their error. I am going to stop payment on this credit card transaction and then maybe someone who speaks english will call me back to resolve and can understand what horrible service they provide.
-
November 2019 by Christine Troxlair
Would give a 5 if my screen repair was completed.
-
August 2019 by Monica F.
I went with Sears because of the reputation, the satisfaction guarantee and I thought what would be a higher quality of work. I paid DOUBLE what other companies quoted for these reasons. I didn't think I was paying $13,000 to have to clean up trash myself and have my ceilings and floors destroyed. Please look at pics. (I do want it to be noted that these issues were corrected after multiple attempts of contacting them. They sent a new crew out to fix all the issues the original crew did. But this is how the first crew left my house AND tried to get me to sign the paperwork that said they completed the job.) The main issues were: 1. There are 3 cut-outs for ceiling registers that damaged the ceiling and wall and were not fixed. (4 pics of that) 2. They left all of the trash in the house for me to clean up. All of the wood they cut out of the attic and closet is in a pile in the living room, along with duct pieces, dust and what-not. (pics) 3. They did not protect the floors from dust and dirt. The checklist provided in the paperwork asks if the "technician took steps to protect my furnishings from dust, dirt, etc" The answer is no. (pics) 4. The supply list says "8 6in x12in registers" and there are only 7 installed. I thought the living room was getting 2 because it's a big room. Maybe I'm unclear on that. 5. The air did not work. The warmest it got was 87 degrees inside the house even thought it was set on 70. Come to find out, the original crew installed the drain pipe incorrectly and that was causing the unit to shut off. 6. They tried to get me to sign the paperwork saying they completed the job. I'm not sure how they could possibly think this is complete. They said they wouldn't get paid unless I signed the paperwork which I thought was pretty unprofessional and inconsiderate. I DID NOT sign it. 7. On the "Customer Satisfaction Checklist Sheet" Every single question can be answered with a NO. "Did the technician show you the location of the condensate drain?" NO... "Did the tech show you the location and SIZE of the filter?" NO... I have no idea what size filter to use. "Did the tech leave owner's manuals?" I don't know. Maybe? He didn't tell me. 8. "Was all job-related debris cleaned up daily and at the completion of the project?" A BIG NO as you can see in the pics. In fact, one evening after they left we went over there and the elec panel door was left open while it was raining and the gate to the driveway was wide open. 9. Three plugs inside my house were no longer working due to whatever they did in the electric panel. While all of these issues were corrected, it's only because I contacted them many times. The quality of work I received the first time was the worst I've seen in my 15 years of being a home owner.
-
November 2018 by Edna Pope
Sears was able to get my senior citizen mother a new hvac system and installed it within a week. Thanks
-
November 2018 by Chrishana Agee
sears service was excellent . Everyone that came out was professional , on time and it exceeded my expectations . I wish I would have chosen them sooner . Special thanks to Troy(Michael). He was very patient with me and explained everything thoroughly. Thanks Sears
