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December 2023 by Cory
My experience with Patrick’s was unpleasant. In the end, I spent $810 for literally nothing more than three weeks of sleepless nights, anxiety, and frustration. I was willing to pay that to be finished dealing with this company. I’ve never written a negative review before, so this will be detailed and thorough because I don’t take pleasure in it.Living in Austin, Tx, I decided to go with Patrick’s for an engagement ring after being pressured into it by a close relative who lives in St. Francisville, and who was looking to establish a relationship with a local jeweler for herself. In hindsight, I should have listened to my gut which told me not to do it. It started off fine, with several options being shown to me through photos and Facetime with my relative in the store. A very nice salesperson took the lead on showing me a few rings and we found one that I liked. This is where things unknowingly took a turn. I was interested in a three-stone diamond ring with what I was told was princess cut diamonds for all three stones. I was wanting princess cut so that was perfect. After researching diamonds online for several months prior, I knew what I wanted and what questions to ask. The salesperson informed me that the weight of the three stones were two .5ct diamonds on the sides and a 1ct diamond in the middle. The quality was acceptable (H color/SI clarity) and the diamond sizes were perfect. After debating for a couple days, I decided to move forward with the purchase. Three major instances followed which highlight their lack of attention to detail:1. I sent multiple texts and screenshots to the salesperson of my work address which is where I wanted the ring delivered. When the salesperson sent me a screenshot of the shipping label, sure enough, it had my home address on it. I had to take time off work to go the post office and intercept the package before it went out for delivery.2. Upon receiving the ring, the size of the diamonds was obviously misrepresented. The diamonds were actually .375ct on the side stones and .75ct for the center stone.3. The included appraisal form signed by the owner stated Radiant diamonds and Princess diamonds interchangeably throughout the document. Come to find out they were all three Radiant diamonds.I spoke to the owner about my displeasure and he asked for an opportunity to make it right, which I granted. I paid $175 to ship the ring back to him and he ordered a new .91ct diamond to put in the center. I was satisfied with that. He said he would have to charge me $2,375 for the new stone. I told him I would not pay more than $1,800. He stated he would do $1,800 because his goal was to get my and my relative’s business now and in the future. I paid the $1,800 and waited for the ring to be sent back. When it arrived, I opened it thinking I was finally getting what I wanted (I resigned myself to Radiant instead of Princess diamonds). Initially, the ring looked great when I opened the box. However, when closing the box I saw the ring at an angle and a large black triangle formed across the entire top. I inspected it from all different angles and sure enough the ring would go black no matter which direction I viewed it from other than straight on (pictures included in this review). The fact that the owner felt it was acceptable to send me a product to propose with in which I would have to concentrate on the angle of the ring during the proposal really rubbed me the wrong way. I sent it back and requested a refund. They refunded me the purchase price minus 3% credit card fees. This brought my total cost to $810 which includes the 3% plus two UPS return shipments of $175 each.I wish I could say I’m upset about the $810 but I’m not. I don’t have the finances to waste that kind of money, but that’s how relieved I was to be done dealing with this company. I’m sure there are many satisfied customers who have had very positive and uplifting experiences working with John and his team. Unfortunately, my experience was the exact opposite
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June 2023 by Greg Bunch
Great selection & very friendly staff!
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October 2022 by Staci Tanner
Love this family owned business. Always helpful and the service is wonderful!!
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May 2022 by Daniel Ramani
Wow, what a selection! Great people to work with.
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May 2021 by Justin Fowlkes
The staff at Patrick's are very friendly, helpful and accommodating. Mr. John went above and beyond to take care of us and I can't imagine working with anyone else in the future.
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May 2021 by Brandy B.
Quality jewelry that lasts a lifetime
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May 2021 by Doug Hobe
Great place to shop
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January 2021 by Patricia Cothren
Love Patrick’s ... great place for fine gifts
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December 2020 by Hollie Pacheco
100% recommend Patrick’s! They went above and beyond with my wedding set! I also ended up getting earrings and they gift wrapped them for me. Johnny is so helpful and nice they will be the only place I buy Jewlery from
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October 2020 by Kelli Lawton Gehling
Great service, beautiful selection, and they did a phenomenal job soldering my wedding set! Hands down the best service I've ever had at any jewelry store.
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April 2020 by Mark Daigle
Great selection and Good People!
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February 2020 by Conrad Green
Fantastic customer service! When in need, I’ll always find something nice for my wife and little ladies. Thanks!
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January 2020 by Ashley Carradine
Absolutely hands down the most incredible customer service and jewelry. The moment you walk in you’re greeted with such kindness. Mr. John Patrick is absolutely the most humble man I’ve met. He first off thanked us for allowing him to be apart of my daughters class ring selection. He helped her find the perfect non traditional class ring, and made accommodations to make sure it was exactly what she wanted. I highly recommend this family business.
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November 2019 by Angel K. Smith
Awesome service & people!
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September 2019 by Bridget Johns
Amazing friendly staff. I brought my wedding ring in for repairs and they did an incredible job. The workmanship is top notch. My ring has never looked better.
