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November 2023 by Mya Erwin
We’re on a trip from Florida to Colorado and broke down in this down. 8 hours away from home. 13 hours from our destination, it’s 12am on a Saturday and we towed our car to here. When the shop opened at 7am they said they would do their best to fit us in and help us out due to us being stranded. And they did! Amazing shop! Great people. I cannot thank y’all enough.
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November 2023 by Mya E.
We're on a trip from Florida to Colorado and broke down in this down. 8 hours away from home. 13 hours from our destination, it's 12am on a Saturday and we towed our car to here. When the shop opened at 7am they said they would do their best to fit us in and help us out due to us being stranded. And they did! Amazing shop! Great people. I cannot thank y'all enough.
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October 2023 by stacy weaver
Bought Wagner thermoquiet brake pads. Quiet, no dust. Not sure what they put on but brakes squeek and dust is horrible. Brought it back. No, it's not the rotors! I have worked on cars for 20+ years. Pads are bad, incorrect, or installed poorly. Horrible customer service satisfaction. Btw, pads are warranted through company. Was that option offered. No!Unbelievable! Not happy.
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October 2023 by Naomi Scribner
Ran in for a quick tire air up. They stopped what they were doing to accommodate. Thank you. It was early in AM on a Saturday, and I was all dressed up for an event. I didn't want to be out filling my own tired.
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October 2023 by LeeAnna McDaniel
We had a flat about a mile and a half away from Walpole Tire & and looked for the closest tire repair shop…luckily we also found the best. We were traveling from Texas to Ohio and on a bit of a time crunch. Matt greeted us immediately and even with a full showroom, he took our truck in right away. What we thought was a valve stem issue turned out to be a blow out waiting to happen. Matt showed us the tire and gave us options for replacement. He wasn’t pushy at all. We had a flat tire at 3:41pm and by 4:48pm we had two new front tires at a fair price. In less than 40 mins in a very busy tire shop, we were in our way. While seated in the very comfortable waiting are, one of the employees came out and told an elderly lady that she was all set…not sure what her tire issue was but she was surprised and very appreciative that whatever they did for her was at no cost. Thankful that our flat happened where it did and that Walpole Tire saved the day!
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October 2023 by Tori
I absolutely LOVE Walpole! The customer service is always top tier. Every time I come in I’m greeted & even while waiting the employees walk by & speak. Clean & comfortable environment! They always do a great job with my vehicle & the prices are reasonable. My family & I have been using them for years & definitely plan to continue.
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October 2023 by Caroline Pleasant
With me being a new college student, I was apprehensive about doing the “big girl” tasks without my dad. I have had the worst day academically, and when I went to Walpole I was treated like family. I just needed a simple patch for my tire, but they made sure that I knew that they weren’t there to take my money but to offer me the best solution for my college budget. Edward Gilmore did his service and refused pay. This is the type of good samaritan deed that we never see anymore in this flawed world. I am very grateful and appreciative of this service, and I will always recommend Walpole Tire and Service to everyone I come in contact with.
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October 2023 by hollie b
Appreciate Todd and Walpole team taking care of my LA tech daughter and new tires. We ordered the tires online - set up appointment, they called to verify, made the process so easy and helped my student away from home get safe tires with no stress. We appreciate you!
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September 2023 by Linda Bernard
Cannot ever say enough good things about this place and the services offered and given. COURTEOUS, RELIABLE, TRUSTWORTHY and PROFESSIONAL...those are the first words that come to mind.
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September 2023 by Alexis Bayne
I've had a couple different things done at this shop and they never disappointment. Ive had tires and oil changes , but that's only some of what they can do! Wonderful people to do business with and i will not be going anywhere else. Thank you Walpole and until next time!
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September 2023 by James Lamb
These are car people. I was in Ruston from out of town and needed an unexpected repair. A working shop with a work service culture that is easy to see. If you want VALUE, this is the place to go. While in the lobby, they talked with and not at the customer. Explanations meet the customer and their ability to understand While Being Patient. Awesome automotive experience.
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September 2023 by Johnnie 8.
Absolutely the worst auto repair service I've ever had. $4000 spent and still having the same issues. What should have been a simple warranty repair has turned into weeks of getting the runaround. I finally went and bought the parts myself and took them to the shop myself but still can't get any service. I'll be paying for a rental for another week because of Walpole's horrible service. If they can ever fix my Jeep correctly, I will never set foot in this place again. It's a two hour job. Replace a CV axle and hub assembly. It's a warranty repair because they put the wrong cv axle in 6 months ago. I have been by there 4 times in the past week expecting my Jeep to be ready just to find out they haven't even put it on the lift yet. Did I mention that it took them nearly a week to screw up the CV axle the first time I took it in 6 months ago?
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July 2023 by Monte Garrett
I went in this morning with a slow leak in one of my tires (brand new in March). Unfortunately, it was in the sidewall and they could not repair it. They put enough air in the tire so I could safely get to Discount Tires in Bossier City. When I tried to pay, they told me there was no charge. I hope I don't have any more trouble; but if I do, I'll go back to Walpole. That's customer service the old-fashioned way!
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July 2023 by Robbin Evans
Walpole's tire service is a great place to go the employees it's very nice they are always ready to help you they work with you with whatever problem you have. I went in there for some tires this time an it was no time they had me fixed up and walking out the doorThank you so much y'all are on top of the game
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July 2023 by Gregory Breckenridge
Amazing experience there! I have a camaro zl1 and it is my baby. I dealt with Doug and he made sure the car had the best care and exceeded all expectations. Will definitely be working with him for all my future wheel and tire needs!
