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May 2024 by David Potter
Staff has been helpful.
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January 2024 by Ashley-Claire Marx
If I could give 0 stars I would. There were 4 workers and none of them acted like they cared about my fiancé and I in the slightest. We were asking questions and were that we couldn’t get a deal that was on the verizon website and were little to no help in solving our issue. Go to Monroe or just use the corporate website if you want actual assistance. Heck the toll free customer service may even be better.
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January 2024 by Victoria Cherry
After years of loyal service and on time payments someone was surprised at my bill, so I checked to see if there was any way to get a lower bill. I was told no. Was very disappointed in their willingness to work with me or to help me. So I am no longer a loyal Verizon customer.
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December 2023 by Mary
I was there with a friend, she needed to replace her phone. The staff were ready to work & friendly. It was a pleasure to walk in there and be treated as customers rather than being an annoyance.This still happens in some stores.
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November 2023 by Jake Bratton
No one that worked there even looked at me when walked in. They want you to do everything online and not come to store.
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November 2023 by Jacquie Wingate
Could not be bothered to help me. ? guy didnt know even basic things.
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October 2023 by Kellygt1976 ..
A customer service agent in the Ruston, LA store named Ethan was extremely rude. He refused to help unless we paid him $30, only to become more accommodating after he found out we had a business account. We haven't been able to set up a brand new phone (a week later and a 3.5 hour phone call to CS, it still is not working). He said that he would transfer the data from the older (only two years old) phone for the $30. We told him we would not pay that bc it's a ridiculous amount, since the new phone should sync up and transfer the data from older phone, to which he replied, "Well, then I just won't help you." His attitude was rude, snarky, and angry. He needs to be FIRED! Someone like that does NOT need to be in customer service. We will close our account and go to T-Mobile. Verizon's wireless service coverage in this area is atrocious, anyway. STEER CLEAR OF VERIZON WIRELESS!!
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September 2023 by Mark
Rowan, our sales associate, was amazing!! Very good customer service!!
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July 2023 by Cliff Baldridge
Very helpful in explaining my bill to me. Very helpful hotspot very friendly place
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July 2023 by Laci
Guy told us he couldn’t help us because they close in 30 minutes. ? customer service. I’ll just do it myself online.
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April 2023 by Justin C.
Rep. Was in a bad mood even after he gave me the wrong size case and I had to waste another trip from work. Manager was really nice. Overall I’d rather deal with Verizon online reps on there are way nicer
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February 2023 by Tonnette M.
After the experience I had at the Ruston location yesterday I will never go there again. If the man who helped me is a representation of Verizon buyers beware. My rep was dry and had a "I Don't want to be bothered attitude". He never even cracked one smile. Not a place I want to spend my money. I was trying to decide which phone to purchase. After 15 minutes of dry and poor customer service I walked out the store and called Verizon customer service and purchased a new phone. I would rather wait til Feb 14 for my phone to be delivered than feel upset behind a purchase at the Ruston location. I am 50 yrs old and big on customer service. I chose to go to that location. I didn't get the Verizon experience I am use to at other locations. I will drive to Monroe before I ever step foot in that store again. To think this man had grays on his chin. I surprisingly get a way better experience in Monroe from the youngsters.
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January 2023 by Samantha Pearrie
Very friendly and professional. I enjoyed the experience.
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January 2023 by Samantha Alise Pearrie
Awesome crew There always on there toes.
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December 2022 by Millard West
I had a great experience with all the associates present today, and I would recommend anyone I know to visit that location. They were very knowledgeable and professional
