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August 2024 by Eddie Holmes
*Response to owner. My unit was under my full name. William E. Holmes. I did 3 instead of 4 stars because I had issues getting my access with the automatic kiosk system, which took getting in touch with someone to resolve. And since I was setup for autopay, my cancellation was another process that required getting a person involved. Signing up and paying was all online, but getting in and getting out involved trying to find a live person. Otherwise the facility was nice, well maintained and suited my needs.
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May 2023 by a1l
The customer service was great, the facilities look and are very nice. The prices are very good compared to location and climate control of other units.
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May 2023 by luke Williams
Awesome Storage facility!! Very clean & well maintained. The Manager is awesome.
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April 2023 by Colleen Collins
Nice, easy quick rental via kiosk.
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April 2023 by Floyd Knox
I really enjoyed the cleanliness and security of your business. I'll be back if I ever need storage again.Thank you.
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August 2022 by Tiffany
Good place
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August 2022 by Lauren Creel
Ruston Self Storage is an awesome storage facility! The owners are great people and always so helpful!
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August 2022 by Lightwalker1978
Super-clean and modern facility! Well kept and conveniently located.
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February 2022 by Stevo Jones
Clean, expensive and can't access storage unit after 11pm which is horrible
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November 2021 by Crystal Neal
Always clean and very easy to rent a storage unit and or pay your monthly fees, with online payment options and especially with the convenient kiosk that accepts cash or card payments you can even rent a unit at the kiosk
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September 2021 by Tiffany 02100RQ
Good place
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June 2021 by Nancy Gervais
This place is way cleaner and more organized than my own home. Super nice facility, very secure, and reasonably priced. Very convenient to Tech.
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May 2021 by Douglas Lee
On the night of Friday, April 2, 2021 I was in Ruston Louisiana picking up my daughter from her University. Unfortunately the mid-sized rental SUV I rented could not store all of her belongings for the eleven hour trip back to Chicago.Due to be back on the road at 3am Saturday morning 4/3/2 while in my hotel room I contacted Ruston Storage after viewing their advertisement for 24 hour storage. I spoke with a lady on the phone who sated she could get me a storage unit for $135.00 and could take my payment over the phone but I needed to finish registration at the facility using their kiosk. This was approximately 10pm. Not once did she mention to me access to the actual facility at the gate was only 5am -11pm. She took my debit card info and debited $135.00 and told me to proceed to the facility to complete my registration via the Kiosk and get my access code to the gate.Upon arrival at the facilities front gate at approximately 10:15pm the kiosk was located outside the gate and the gate was locked. I guess I completed my registration because the kiosk printed me a blank piece of paper, sold me a $10 lock which came out through the chute which I am not disputing the charge for the lock. The kiosk then emailed me a confirmation number which happens to be my cellular telephone number and a gate access code.After several failed attempts of entering the access code I pressed the call button on the kiosk and a female voice advised me of the facilities access hours of 5am till 11pm and it takes 10- 15 minutes for my access code to become functional. So I waited 15 minutes or so now it is approximately 10:40pm and the code still did not work. At this point I’m extremely tired from flying in and need sleep to start my 3am drive back to Chicago. The code continued to not work all the way up till the 11pm access time and after. I called the number on the email asking to speak with a manager who after hearing this story claimed he was only a third party answering service and he could only call the night manager of Ruston Storage. Supposedly these calls were being tapped, I was not happy! He told me the Ruston Storage Manager would call me to cancel this transaction/policy and refund my money. After getting 4 hours of sleep to start my drive back to Chicago I stopped by the facility one last time after 5am to see if I had access and the code still did not work. I never gained access to a storage unit nor did anyone from this place even bother to return my call.. As of today’s date 04/15/2021 I still have not heard from Ruston Storage and had to leave several personal items of my daughters in her dorm room and hope the University doesn’t fine me or worse dispose of her belongings.. This is a terrible facility with extremely bad business practices.
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July 2020 by Brigette Smith
Very nice, clean and super easy process all done online!
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July 2020 by Jordan Strickland
Very nice storage facility
