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November 2023 by Franklin Evans
First impression was family. I could see that everyone genuinely care for each other. The entire team made me feel at home. They went above and beyond to get me into the vehicle I love. Josh Evans is a “SUPERSTAR” and a man you can trust. Everything he told me he could do, he did it. Best car buying experience EVER!!!
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November 2023 by Lisa Spillers
Great experience! John Driskill is the best! He spent extra time with me going over every single feature of my new highlander. Highly recommended!!
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November 2023 by Augustine Moore
My experience at Karl Malone was five star. Everyone was warm and friendly. Mr. Robert James was courteous, knowledgeable, and very patient. It is good to know that some people still love their job and strive to be a cut above the rest. I recommend that you go and see Mr. Robert James.
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October 2023 by Timothy Taylor
Great experience beginning to end. Dealt with Cedric. Extremely knowledgable on the vehicles. Awesome attitude and demeanor. Guided us through the entire purchase process up to Niki, who handled the financing portion. Another great attitude, friendly and just made the experience awesome. Would highly recommend Karl Malone Toyota and Cedric and Niki.
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September 2023 by Dawn Basinger
Great experience. Robert James and Niki Lynn made the whole process easy. If you are looking to buy or lease a Toyota, contact Robert. Like me, you will be pleased.
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September 2023 by saah porter
I bought a 2021 Toyota Avalon Hybrid from Karl Malone Dealership at the beginning of April 2023. I lived in Illinois. So the car was shipped over to me. I usually don't give reviews right away until I have tested the product long enough to provide my feedback. From the sales associate to the financial team, they provided an outstanding service ?. The information they provided about the car was accurate. The process of financing the car was fast and simple. My fiance was hesitant about purchasing a car for several thousands dollars since we did not see and test drive the car. Yes I get it. I trusted the sales team and the finance team after asking some questions and their responses were professional and trustworthy. The car was shipped in two days, and it was received in a very good condition. My fiance and I are very happy with the car. My experience buying a car at Karl Malone Dealership was truly outstanding ?. Thanks Niki, and Shedric.
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September 2023 by Nancy Crews
My son just bought his truck from here. The salesmen were awesome. If u are in the market for a used or new vehicle, I would totally recommend this place. It was well worth the drive from out of town to Ruston. Ask for Nick, he was professional, honest , and made the buying experience great. I would give this dealership more stars if possible. Thank you, Karl Malone Toyota and staff.
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September 2023 by Sam Wallace
Staff was great to work with. Everyone was friendly, respectful, kind and applied no pressure. They worked hard to get the truck we wanted with the best available financing. The purchase process was fast and easy. They took all of the time needed to show us all of the features. Our truck was clean, ready as promised with a full tank of gas.
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August 2023 by Mary Atkins
Did NOT expect to drive off in a new ride today. However, Joel made it happen with Dominic’s help (and Nikki). Was almost too easy. It’s been a long time coming. Very pleased with the service/help I received today. Great job guys!
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August 2023 by pam deason
Cedric S. Is a wonderful representative of Karl Malone Toyota. He was patient, knowledgeable and went above and beyond to assist in my purchase of a new vehicle. We made several visits to the dealership exploring different vehicles and Cedric patiently explained all options and knew every feature and how it worked. He always greeted us with a friendly smile and a positive attitude. He was never pushy. I have purchased several cars in my lifetime and this was by far my most pleasant experience at a dealership. If you are in the market for a vehicle you should consider Karl Malone Toyota and be sure to ask for Cedric!
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August 2023 by Luke Green
David was a delight to deal with. He worked hard and worked with me all that he could. I didn’t like the $2000 dollar mark up that they had on the truck I was buying called the Karl Malone special. This was the only silly part about the experience. But they were willing to come off of it after bargaining for a while. Financing was easy and Niki was a delight also. I spoke with the manager that was there and he was very personable as well. Very very good service other than the markups they try to put on the vehicles.
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August 2023 by Laura Ferguson
Great experience with Karl Malone Toyota of Ruston! Be sure to ask for Cedric Small and he will give you a no pressure sales experience. Cedric was so patient helping my mom through the car buying process and then taught her about all the bells and whistles. She is so happy with her new RAV4!
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July 2023 by Maria Sims
I had the most rewarding experience with Dominick Richards as my salesman. Everything about the transaction, from the initial contact to sealing the deal, was amazingly divine. He was very professional, yet personable, which made purchasing the vehicle much easier. Thank you, many times over, Dominick. I will definitely refer friends to you who are looking for a good deal and great customer service. It was a pleasure meeting and doing business with you.I wish you the best of luck with future sales.
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June 2023 by Danita Bradford
Jeffrey was great. He did not pressure me in to making the purchase. He is a happy friendly guy that just wants to help you find the ride that you have been wanting. Nikki in finance is great too. Everyone we came in contact with was friendly and accommodating.
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June 2023 by Chad Thompson
My wife came across a used 2010 Tacoma on their lot. I live an hour from the dealership and drove to check it out. Was very satisfied with the overall sales experience. Staff members were very friendly and I felt I was given a fair deal and subsequently bought the truck. My 15 year old son couldn’t be more excited about his new pre-loved truck. Would highly recommend Karl Malone Toyota based on my excellent sales experience!!
