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February 2024 by Solita A Jones
I love this Lowe's when we entered we did not have to look at any assistance they saw us they acknowledged and then they immediately came to assist us.
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February 2024 by This is You 33 Publishing Networks (Black Stone Revival)
took forever for pickup to be ready...once received an email that it was ready....took an hour to have it loaded...
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January 2024 by Lydia Long
Kayla was SO helpful at checkout!
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November 2023 by Maime Goulart
The Lowes in Ruston La is excellent! Staff is friendly, helpful and knowledgeable. Unlike Monroe Lowes where we were told in order to purchase the floor display we had to tear it down, pack it up and take it to our car and at full price! We left thr Monroe Store and drove to Ruston. Kudos Ruston Lowes for caring about your customers!
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November 2023 by Courtney Plunkett
We purchased a glass top patio table. It took them for over an hour to get it. We left went to another store purchased other things. Then we came back and we FINALLY GOT IT OUR SELVES HAD TO CARRY THE DANG TABLE OUT BY OUR SELVES! We spend so much money at this store. I am very disappointed ?
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November 2023 by Richard Garrett
Ordered fence panels and other fencing parts, $500 with same day delivery, placed order at 9 am,waited until 9 Pm,just to cancel my order no customer service, no more Lowes,( order was never pulled all day)
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October 2023 by john austin
I recently lost a receipt on a capital purchase made a year ago and needed it for proof of purchase for warranty work. When I tried to recover it at your store, I was told I had to contact Lowe’s Corporate which I did on 4 occasions. On 3 of them, I was told that the receipt would be sent within 30 days. It wasn’t. On the 4th occasion, I was told to contact my local Lowes as they had access to the receipt. Finally, I contacted Oliver for assistance. Although he had some difficulty, he produced the receipt in about a week. Although I hesitated to trouble him, I needed the receipt and knew he could and would help. The reason I knew this is that I am in your store at least weekly if not daily and he has helped me and numerous others. He is that rare employee who recognizes the worth of the customer while being equally mindful of his responsibility to his employer. Oliver is held in high esteem by your commercial and non- commercial customers and the above is one of the reasons.
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September 2023 by Mykah
Bought a gas trimmer yesterday and in the 10min we used it the thing seemed like it was struggling to even just cut the grass, and ended up stalling on us. Then we discovered the area right around the ripcord got so hot you could barely touch it to restart the thing. Tried to return, and told only option was to call in for repair, well with that many issues in 10 minutes, we didn't want repair we just didn't want the thing. No dice, this is ridiculous... We'll just take the extra half hour drive to home depot over in Monroe from now on.
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August 2023 by Jared Elliott
All in all the store is great but they have outside sources stocking some shelves and the price tags aren't correct. Some lumber wasn't in the correct place. This caused me to carry lumber back and forth across the whole store. Set me back about 15 minutes. I still would recommend this store.
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August 2023 by Robert Roy
Lowes advertises a veterans discount. Registering for it requires an online dysfunctional process through a third party ID verification service. After jumping through all the hoops, and getting my military service verified, the last step, that of giving Lowes permission to access my information, couldn't be completed with the online system. I called the store and asked for help with the problem. A female employee said wait a moment then put me on hold and left me. I hung up after 15 minutes.
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July 2023 by Taylor Hughes
Absolutely ridiculous to stand at the paint counter for over 30 minutes. While employees walk around and look lost at their own job. Ask for help & no one can seem to find the only person that knows how to mix paint. As a fellow store manager my suggestion is have more than 1 employee trained on each department so you don’t run Into this issue with other customers. We left without paint and won’t be coming back.
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July 2023 by Melinda Clinton
Helpful friendly staff throughout the store, until you get to the checkout. If you go through self checkout there are usually 4-5 employees standing at the front of the store laughing and joking amongst themselves who look at you as if you are wrong for asking for assistance. How dare you break up their social hour?
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July 2023 by Leo Norwood
I really like the layout of this store. Very clean. Wide selection of products. It’s not located along the directly along the interstate, but it’s in a good safe location.
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June 2023 by Cathy WaldonJ
An employee named Dirk was so kind and informative ! He stopped from his work to help me find the item I was looking for ! DOWN HOME HOSPITALITY! THANK YOU DIRK IN THE GARDEN AREA !
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May 2023 by Bill M.
Lowe's is a wonderful experience. Going here reminds me of reading Marcel Proust. I feel I'm searching for lost time. Everyone is so helpful. Unlike Walmart which is like reading Faulkner but in a language that is indecipherable.
