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July 2022 by Kaley D.
If I could I would rate them with Zero stars. Not only are they unhelpful and leave you wandering the isles, I have called out to someone over 3 times for help before only to be ignored, the first time I called out to them (even though they just turned down the isle) they would turn around and pretend they didn't hear me until I raised my voice to the point that I had to yell. If there was another grocery store in Ruston I would go there but there isn't so I can't. Not to mention the last 3 times I ordered off the app they got the order wrong and left stuff off that I know was in stock. They are Lazy and unhelpful. The moment a new grocery store is built I don't care how far it is I will go there just to avoid this Walmart.
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January 2022 by Kennedy C.
SAD SAD All the employees are lazy lazy LAZY I placed an online order early in the morning to be picked up at 8 pm the same day, mind you their normal hours are from 6-11 pm, and it only gave me 8 pm as my pick up time. Around 7 pm I saw one of their employees post they would be closing at 9pm. So I called to ask if I could at least get the medicine for my SICK KID from my order, since they were going to delay it,and the lady on the phone had an attitude from the beginning and HUNG UP, when I asked if I could get the medicine and I could not get anyone to answer after that. They would pick up the phone and then hang back up I could literally hear them talking! I don't even like going to the store because of their attitudes so I figured online pickup would be a safe way to avoid it but nope. They need to do better now the money has been taken out of my account for medicine I can't give my child. SOMETHING NEEDS TO BE DONE. I worked at Walmart for years and this is not acceptable behavior people need to be fired or retrained immediately.
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August 2021 by Max Y.
So imagine this. My buddy got his oil changed up at the Walmart here in ruston. He went back home to New Orleans for the weekend. When he got back, his roommate noticed he had oil dripping on the carport. My buddy called Walmart to get his oil changed again. Here's where I come in. I've worked at an oil change shop before and I understand the ins and outs dos and don't. Keith the Department Manager in the auto center says to my buddy on the phone "You will need to get a couple quarts of oil and fill it up to bring it here". My buddy call me and says can you help and I came over. Then we go up to Walmart and then meet the department manager. Buddy asks that it's not fair for him to have to buy the oil when it's their fault because he's too nervous to drive it that far on that low of oil (nothing on the dip stick)I then say " I've worked at an oil change shop...." "We really don't know how low it is because it's not on the dipstick..." Well he then says sure we'll get a couple quarts. We go to get the oil off the shelf and Keith grabs the cheapest oil on the shelf and harmful to my buddys engine. GTX Ultaclean (Conventional Oil) which is harmful to my buddys engine. My buddy got the High mileage oil. I tell Kevin that he says "I've been doing this a long time son I know what I'm talking about". I asked is that a threat? "No im just speaking my mind." I then asked if they will be cleaning the engine with brake clean. He says no with a couple of rags. At this point I just gave up on the ignorance. Walmart, you need to get your customer service up. This was absolutely terrible customer service when it was y'all's fault in the first place. Especially coming from me a former worker in the field that has thousands of oil changes under my belt.
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January 2021 by Tyra M.
Employees are all SORRY asf ! They are ALL lazy , of no assistance . Walk around all day while seeing customers needing assistance . More worried about being cute at work instead of working , if you call they never answer and when they finally do they put you on hold until another associate picks up the phone and hangs it right up without even answering . If Ruston had another Supercenter this would definitely be closed down ! I called for assistance over 5 times while in the store and no one came , meanwhile walking around me the entire time . I also called 3 times before I went inside because no one would answer a simple in stock question instead I was put on hold over and over until someone hung the phone up. When I called back no one answered by that time I was inside the building . I had to call again while I'm the store to ask for assistance after I had already stopped an employee and asked . The woman immediately hung the phone up in my face , although she did end up bussing for assistance no one ever came After I stood there for 40 minutes I looked everything up online and searched through isle numbers which were also incorrect and items were out of stock even though it said they were in stock online.
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May 2019 by Hailey M.
The most understaffed place in Ruston. Many items in the beauty section are locked, as well as in the technology section. That's 100% understandable, but if they're going to have everything locked up they should have workers in the departments to be ready to unlock the items. I waited over 20 minutes in the technology and no workers were ever in sight, same with beauty and I found a worker at checkout to get the keys. The only reason I'm giving two stars is because the door greeters are always super nice
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May 2018 by Phranses W.
Today, Walmart has moved the needle. My very strong dislike for shopping at the walmart in Ruston has now moved to hate.
